Goodwill Sacramento Valley & Northern Nevada - Corporate Offices

On 1/28 I made purchases at the placerville store while visiting relatives in the area. While unpacking my purchases a day later I noticed I was charged $104.55 for a 4.99 item. I contacted the store and spoke to the manager judy. She agreed that the amount sound suspect. I offered to drive the purchases the 2.5 hours back to the store for review. She stated it wasn’t necessary as she would review the video and receipt and get back to me the following day. Judy contacted me and informed me she was instructed to forward the information to corporate for investigation and I would be hearing from them for possible questions and how my bank card would be reimbursed. I have heard nothing from corporate nor can I get through by phone. I have spoke to Judy twice and she has emailed corporate without response. I am concerned the longer this goes on slimmer the chances for a positive resolution.