Google Fiber Webpass, San Diego CA

Rudest customer service rep! I've had this service for 2 yrs but for the past 2 months it's running very slow. This guy was such a jerk to me last night he goes, "I knew you were going to be a problem when you said if you could just look at the notes from last month to understand what's happening". WHAT? He then proceeds to tell me he doesn't feel like dealing with my problem because he has four minutes left on his shift. Yeah. He literally said that to me. He has one job! Nope. Can't do his one job. WHICH MY $$$ PAYS HIS SALARY. Terrible service. I do IT for freaking living. What's happening is kind of technical which is why I wanted him to copy the notes. Who treats people like that? What if I were elderly? What if I had special needs? What if English wasn't my first language? Such a jerk. So yeah one star. Horrible customer service

After dealing with Cox not being able to fix their service, i cancelled, and searched Google Fiber Webpass, and was able to get a same day appointment. The tech (Brian) was courteous, and very professional. He came in, set everything up, explained how to use it, and answered all of my questions. Im extremely happy so far. Based just off of todays experience, i highly recommend this service.

Had Cox for 2 years and switched to webpass for twice the speed at the same price I was paying and it has been a huge disappointment in 4 months there has been an issue with outages 3 times almost once a month so yes the speeds are fast but the service is very inconsistent

This is by far the worst wifi I have ever dealt with. It works 20% of the time and when we called they said it was because of the storm. It hasn’t rained in over a week and it’s even worse. When it appears to be online, connected, and working it isn’t. Web pages will load until it says it can’t. I haven’t been able to use it right since we first got it 3 months ago and the only reason we kept it is because they gave us a free month if we stayed with them. Get Cox. I know it’s expensive but it’s far better paying that price and actually getting wifi then wasting your money and getting Google fiber for it to never work 80% of the time. My data has gone up on my phone because I’ve been having to use my hotspot just to get on the internet on my computer. 1/10, not worth it even for free.

Webpass is the only provider you should consider if you have the option. The most competitive rate + one single fee for gigabit speeds, NO DATA CAP, no extra charge for unlimited data, no equipment rental fees, and the installers are amazing and show up by specific appointment time.

Story time! After all the nightmare outsourced customer service nightmares I experienced with Cox over the years, I just experienced the stark difference with Webpass. Just moved into my new apartment, and the installer hooked up one of our Ethernet ports as promised, but I wanted to activate all the ports in the apartment, so I got a switch and connected it myself. I failed to get working correctly so I called Webpass. I only had to choose one menu option in the phone menu, and a service tech answered with no wait! And after explaining my issue in a couple sentences, he immediately knew the solution. This is the value of a company that hires knowledgeable reps who will actually be available to speak to customers.

All of this, and they’re the CHEAPEST gigabit service in town. Stellar.

Amazing service since 2017, wanted to wait a few years before this review. During this time, my service has maybe gone down 6-7 times for a period of 10-30 mins max due to bad weather. Every tickets submitted gets handled quickly. Much better service than COX in every way. If you value ping/latency, don't hesitate to get Webpass it's the best around.

100% of the time! If the weather is inclement, WEBPASS TURNS INTO WEBASS! It doesn’t work! And I thought Cox cable was bad…. Do yourself a favor, don’t sign up with Webpass.