Grant & Weber, Calabasas CA

Wouldn't it be best to get on the BBB web site and reported, discontent there as well. Thats how you get resolution. These collection company are in the business to collect money. Not to forgive your debt or excuse you from it. They don't care about your financials They just purchase your debt for 50 cent on the dollar They intent to collect their money! Regardless. If you have a legit issue with the company without the shadow of a doubt! Report it to the BBB Make it known they're " not playing fare" in-time like these where millions are losing their jobs These companies get even greedier, from the Big Bank to the small investor looking out for themselves. REPORT THEM

The so called professionals from his company are the worst. They have been very disrespectful and have made impossible to resolve any outstanding debt due to their lack of service.

Horrible company and such bad service. They don’t stand to what they say on their website about “soft approach” I was not called or told about any of those. I don’t even owe money to anyone.

I contacted Grant & Weber because I had an item on my credit report that I did not recognize. The young lady that answered was nice and friendly and helped me find an account number as Credit Karma did not list the acct.number. She then transferred me to Eric Hart, whom I asked to help me identify what this was about. He looked it up and explained that it was a medical debt for services not covered by my insurance 6 years ago. I now live in another state and moved away from the state in which the services were rendered very shortly afterward, and never received their correspondence, which he confirmed by stating "that explains the returned letters". I asked what my options were, and we discussed repaying in 3 installments to pay it in full and remove it from my credit report. I then asked if he could put the agreement in writing, to which he replied (paraphrasing) "no, we do not put payment arrangements in writing, but I can send you a deletion letter once you have paid off the full balance'. I asked that he see things from my perspective, where I would have no proof that we had that conversation, and that Grant & Weber agreed to anything. He then became extremely rude and started to make statements in a sarcastic tone like "it's a bill you owe and I shouldn't have to ask you to pay it! ". I replied that first of all I was unaware that the debt existed as I moved out of state, and again, he confirmed that their letters were returned. I also stated that once he identified what it was to me, I did not deny that it was my debt and "I" was attempting to resolve it with him, "I' called G&W, and not the other way around. And he replied with "you're only calling because you want to get this off of your credit report" to which I replied yes, as would anyone" he then said "not because you pay your bills" to which I replied that I didn't know that it existed before today, again as he established by stating that their letters to me were returned. He went on being rude and raising his voice saying things like "that's what they all say" to my replies, and "You only called because you want something". I don't know about other collection agencies, but if someone is reaching out to you, trying to identify the issue, then trying to resolve it once identified, one would think that you'd do everything that you can to secure payment rather than be rude, insulting, and the person that reached out to you in the first place that was trying to resolve the matter and start making payments on the debt, disconnect the call due to your horrible attitude, demeaning comments, and refusal to work with me just for asking for G&W to put something in writing to me for my files, to prove that we had the conversation and came to a repayment agreement. I immediately went to their website, made the payment that we discussed as intended, and will continue to make said payments until paid in full. However, I will NEVER call their office again. If that's the caliber of employees that you have Grant & Weber, I wonder how you recover anything at all, or establish new clients to use your services. I hope that any prospective clients read this to see what they will be buying into.

Wish I could give zero stars. Absolutely horrible! They are rude and extremely unhelpful. I have never had such a terrible experience with a creditor.

Completely unprofessional and unethical. Don't even bother to give them more than one attempt to fix what is wrong. Write a complaint to the Office of California Attorney General, a really simple process. Worked like a charm in my case.

If I could give them 0 stars I would! Awful just awful. I talked to Michele Jones, she was incredibly rude and doesn’t know how to talk to people through the phone. Got a charge out of nowhere with past due charges where no previous bill was sent out to us! She couldn’t explain why and was extremely rude!

I keep paying off this hospital bill they say I owe and instead of my balance going down it's just constantly going up every month.

Update:
Finally got them off my credit after almost 7 years. Feels amazing to have my credit go back up.

I spoke with Eric Hart today to clear up a 6 year old medical collection. I was nervous to speak with them after reading the reviews of this company but he was nothing but polite and helpful. He even had the collection removed from my account and sent me a fax confirmation of the deletion immediately after the call. Thank you Eric!

I didn’t realize I owed money to my heath care facility and it went to collections and a rep named Kyle was nice enough to let me pay the balance and take it off my credit report.

This company is fraudulent. They say you owe money and when you try to get info or communicate with them they run you in circles! You explain your side and they just keep telling you you owe money. Mr. Diaz repeatedly yelled and and told to pay my bill while he though it was funny! I told him I had paid the bills to the hospital and he just keep saying maybe you should pay your bills when I asked to talk to the supervisor he just keep yelling over me taking bs. I told him just transfer and stop your rudeness he keep going and going he finally hung up on me and said nope you can call back. Horrible! Tony Diaz is scum and should be fired. Very unprofessional and doesn’t know how to handle his temper if your that moody you shouldn’t be in customer service. If a bill is paid to the hospital you provide proof and they can’t even call the hospital to verify they ARE NOT doing their job. It should be taken off you credit because it’s paid! They just want to collect money that has already been a paid.

This company is the worst. Once my account was paid off I called to confirm and was told it would take several days. When I began to question that since it had already been several days I was continually cut off and yelled at and then hung up on.

I'm writing this review not only to share my experience, but to protect consumers.

I saw debt on my credit report, so I did A LOT of research (which I recommend you do BEFORE speaking with them). They record every single thing you say, so I DID NOT admit to any debt whatsoever over the phone or in writing until they sent me documentation that PROVED that the debt was mine.

First, I sent a Request for Account Validation letter (I found samples on the internet) in writing and sent it using Certified Mail. I received valid proof and documentation along with MY RIGHTS AS A CONSUMER, and then and only then did I pursue speaking to a debt collector.

If you plan on paying off your debt, then arrange to Pay in Full or do payments (I recommend paying in full to avoid dealing with them). Very important - I LOW BALLED them, and I recommend doing the same. If you owe 100 dollars and you offer 50, they are likely to charge you 85. However, if you owe 100 and you offer $15, they are more likely to charge you 45. They will ALWAYS make you pay between 30-40% more on the debt than what you offered. Their debt collectors work off of commission, and they do depend on the commission they earn from you, so do not allow them to intimidate or bully you into paying an unreasonable amount or on an unreasonable timeline. Simply hang up the phone, call the agency back, and ask to speak to a different debt collector who may charge you a lower amount or give you a more reasonable timeline.

LIES Grant and Weber will tell you:

"Paying off your debt will improve your credit"
"We don't buy debt"
"I'm not sure" - in response to you catching them in their lies.

What I learned is that unless your debt collector offers you a "Pay For Delete" (RESEARCH THIS) they CANNOT and WILL NOT do anything to improve your credit score. If they tell you that paying of your debts will improve your credit, then they should have no problem offering you a PAY FOR DELETE. If they tell you that they wont give you a Pay for Delete, then respectfully inform them that you are onto them. They will say ANYTHING to get you to pay, and they will use any method they can, often in the form of lies, so be very suspicious and read between the lines like I did with everything they say.

I made sure that I received documentation stating the settled amount BEFORE I paid off my accounts, and if they offer a Pay for Delete upon request (which isn't likely) then tell them they have to send you a document stating a Pay for Delete BEFORE you pay ANYTHING.

Lastly, I researched ways to send money to them. I recommend paying in full and going into your bank branch to wire the money to them so that you have documentation and proof from the bank that you wired the money.

Lastly, and the most crucial and important step, is to immediately follow up and VERIFY that they received the funds, and tell them that you want them to fax or email you in writing PROOF that they received the funds immediately on the same day. This will cover your behind if they ever try to come back in the future and claim that you did not pay your debt. DO NOT let them make you feel like a fool or unusual for asking for verification that they received the money, as they tried to with me, because this really is the most important step.

Good luck.

They send me to the collection dept for an account is close, but this company/bandits, don't remove my name of collections, they are scams, looking for your money, please be sure, you don't trust them at ALL