Greiner Buick GMC, Victorville CA

They don't have alot of cars on the lot but they do have is a very friendly staff that's willing to fond you what you want

Sabrina was very helpful! We have been using Grenier for a few years and have always been pleased with their pricing and service. We had a snafoo with outsourcing my car for some repairs and it came back dirty from the outsourced mechanics shop. Sabrina went above and beyond to make it right having our car detailed for the inconvenience. That is the lost art of true customer service. We will continue to use Greiner, as far as the repair work we have ever needed they have been reliable and not “creating” work as some dealers in the HD do. My husband was a mechanic foe many years, so this is important to us.

Everyone at the service department was friendly and helpful, and the work done was top tier as always

I could not have been happier with the whole experience of purchasing my car. I was not originally considering a Buick but I love my car and got an amazing deal especially considering the current car climate. I would highly recommend them.

Was able to easily schedule appointment online. Wait was 90 minutes, would prefer a faster turn around but not too bad. Representative & cashier were friendly and applied my $20 discount provided by Buick.

The GM was amazing in getting the deal processed. He went above and beyond. Finance was an easy process.

It was okay. When it comes to electronics outside the engine I'm not sure the dealerships know how to deal with it.

Waited too long for an oil change when they was not really busy the time i check in.
I came in 45minutes early (12: 43p.m.) on my appointment of 1: 30p.m. For an oil change only, then Mohammad notice that i'm still their waiting so he ask them about it if my car is done, then Don by the service department told me that they should be bringing out my car in a few minutes, so i went their wait to see if they are bringing it out but not really and in fact i actually see them just taking my car into the service which was 2: 35pm because i check on my watch, so i waited for another 35minutes for my oil change to get done which was around 3: 10p.m.

Worst service from start to finish. Took my 2020 GMC Sierra for a simple fix, driver's seat back rest would not move up, that part of the seat was the only problem it had. Truck ended up being there for 9 days. Problem was fixed yet they messed up the lumbar support part of the seat. They would not take responsibility for the damage. I had to take my truck to another GMC dealer in Ontario to fix Greiner's damage. They were unable to tell if the part Greiner put in my truck was new as Greiner had stated it was new. They did see the part was damaged and they had to order the part. This time the seat was 100% fixed. This is just a quick summary of my experience there was more the rudeness and unprofessional staff in this place is alarming.

Bad costumer service in the service department. From the people who work in the office to the people who work in the your car. We made an appointment for an oil change we got there at the appointment time and it was 6 hours before they got to my car. Why do they want you to make an appointment when they park your car in the lot and then work on it 6 hours later! And the woman who makes the appointment in the office are rude and lie. Worst experience I’ve ever had at a dealership.

So I had a check engine light come on after a minor accident. Upon getting the diagnosis it turned out to be a drivetrain issue that was covered by warranty. While the vehicle was in possession of the dealership they were very courteous and accommodating. While they performed a great repair and were very friendly there were a couple issues that really soured the experience.
1. Almost every update on the condition and status of my repair I had to request. Communication could have been much better.
2. While my vehicle was being repaired for more than 3 weeks I was provided a rental vehicle from Hertz. I was under the impression that it would be comparable to the vehicle I owned. It was not. I was provided a Chevy spark. While it's a cute little car, I have a family of 5.3 of them are children. I was told they would exchange the car once they had another larger vehicle available. I was finally provided with said vehicle (a Buick Encore) the day before my vehicle repair was completed. Moving my family around in the little clown car was very inconvenient, potentially dangerous and in my opinion unacceptable.
Other than that. It was a great experience and I'd happily come back for future services and purchases.

Takes too long.took 2.5 hours for an oil Change, with an appointment.if I were a walk in, yes.made an appointment for 7: 30am. I was finished at 10: 00am. Service people were excellent though, prices are great. But this is the second time, we've had an appointment and waited hours, very unsatisfactory.

I went today for a oil change and was told they don’t take walk ins they only do appointments it’s gonna be 4hours to get it done. I been coming here 6 years the last year I never had to make appointment at all it be a hour wait. There nothing posted anywhere saying they only take appointments only still sucks when people need a quick oil change they go early in the morning and can’t get it done. Hopefully next time they just don’t take appointments only and it won’t be 4 hour wait.

I take all my vehicles to get serviced at Grenier. Donald is a great help. Always Professional.

It was one of the best experience at a car dealer I've had.everybody treated you nice and was very respectful

Friendly staff, not pushy to make a sale, listen and worked with us to get the vehicle we went to purchase. Tim and Robert were great and appreciate the service provided.