Hampton Inn & Suites - Gilroy, CA

Very clean hotel which is my first priority. Then nice staff 5! From the cleaners, through the girl at the front desk to the manager who allowed us to check in in the morning, which we really appreciate because we are truck drivers and quality rest is very important to us. Everything is in this hotel.

EVERY Hilton should be like this one. Where do i start. Chicfila standard customer service. Control tv with your phone. Smart tv and many usb ports. All new design and lamps and fixtures. They have free wine openers. Work space. Wish i needed to stay longer than one night. Worth every penny.

Clean rooms and very nice staff. Maricela is one of the best staff members at the Hampton's always checking in with guest.

Very clean nice design and friendly helpful staff.i was refreshed on my business trip.thank you

The hotel appears clean at the entrance but after entering:
the seats in the hall are dirty, greasy, stained and above all dangerous, I injured my finger with a nail coming out of the seat (I am still waiting for the report of the incident that I was promised by email), in the rooms hair stains are legion, moreover given the overwhelming smell of garlic which is prevalent in the city it would be wise to put filters in the hotel so that customers are not inconvenienced by this smell
finally the hotel is noisy

As you walk in it's beautiful. They have a little snack and drink area available for purchase, and free bottles of water. Check-in was easy and the lady was so kind! I got into my room and it looked beautiful. The beds and bathroom were clean, it was a little stuffy but that quickly went away when I got the air going. It wasn't till after that I saw, the soap dispensers in the sink area were coming off the wall. There was a night light but it never worked and upon inspection, the bulb was burnt. The floor and carpet were clean and passed the white sock test, but none of the corner areas were clean. There were little hairs in most of the corners. The sink was missing a piece of the fixture and it looked built up and gross. The water pressure in the shower was good till you turned on the shower head. Only half the water was coming out because it was so built up with calcification. Then the beds.to me they were hard, I know it's a preference, but it was too hard for me, my back was stiff when I woke up. When you turn the lights out to sleep, there is so many bright lights still in the room, didnt look as if you shut anything off. Between the gap at the bottom of the door, microwave, air conditioner and clock, there was no where to turn where it was just dark. Even covering with towels was a bust, it showed how thin the towels were. The cover they have over the comforter was ruff and scratchy. For what I paid for the room, it was lacking for sure. Breakfast was good, loved the waffles! But for this experience, I will not be back to this hotel.

The staff earned 5 stars on our first night! They lock the external doors since the area isn't the best; however, the hotel is awesome. It's clean and the friendly, attentive staff goes above and beyond that of most hotels. I would stay there again, I recommend it to others, and enjoyed the chocolates!

It’s hard to say what was better, the service or the hotel… this was an excellent stay! My husband and stay in countless Hiltons and this Hampton Inn was just perfect.
Super clean and nice and fresh, great room / bed, free water, lovely pool, and a fantastic gym! I definitely recommend this hotel.

This Inn has been meticulously modernized. Rooms, parking lot, breakfast area, elevators were all spotless. Lots of electronic outlets. Great beds. Beautiful bathroom. Great lighting.
People at reception and in breakfast area were friendly.
Highly recommend and will stay here again when I am anywhere nearby.

General manager helped us out for an early morning check in, after unloading cars at Monterey car week. He is the best, along with the 2 women working in the kitchen.
Front desk girls were very helpful and friendly.
Easy access to 101 freeway.
Rooms clean and the entire property is spotless.
You can tell they take pride in their business.
As a truck driver with millions of dollars worth of cars on board, he will let you use the overflow lot that has cameras.
Great stay and will definitely be back.

Excellent service, friendly, they offered us free ice cold water bottles upon check-in. Nicely designed. Security in the parking lot. Very clean, probably the cleanest we've stayed in. The complimentary breakfast was varied and well attended. No complaints, I'd return here in a heartbeat next time I'm in the area.

One of the cleanest hotels we've ever stayed at with great customer service! The rooms smelled clean, and the beds were very comfortable. Love the complimentary breakfast, coffee, and the snack / treat room. Definitely recommend this hotel & if ever in the area again, I'd stay here. My family loved it too!

The hotel itself was clean and updated. The staff was friendly. Our room was spacious and a very nice bathroom. The bed was a little firm. They have free bottles of water and a decent breakfast. The area was less than desirable. Right off the highway and not much selection for food. The parking lot was very small and had an overflow parking lot where there were a bunch of men standing around, made me feel uncomfortable, although they do have a night security guard. Definitely overpriced.

Was great until front desk tried to raise rate for weekend after we were already checked in.

It's time to update and clean. When we first arrived, the front desk was right near the door, and it's small. I went to put lotion on in my room, put the toilet seat down, and dried urine was all over it. The service was outstanding, but the chairs were dirty, the walls, it's really time to steam clean everything and be prepared for the incoming guests.