Hanna's Creamery & Cafe

Love the carmel chocolate apples from here. So good. Such a nice treat to bring home to the family after shopping. They will even cut it for you.

Passed by this place a couple times at Westfield UTC and finally came in because it looked so cutesy on the inside.

Saw those spiral croissants and knew we had to try it out!

I know there's some other fancy pertisseries that have it in San Diego, but we were right here and thought ee might as well give it a go.
Person in front of us took the last one but they told us they would have more in about an hour. So we came back!

Came back for that rolled croissant and it was a really good decision!
Got that pistachio one and took it to go.

Added about an hour later and it was still so fresh and crispy!

Crispy croissant on the outside and that beautiful, smooth pistachi filling on the inside.
Had a bunch of pistachios on top as well and the combination was so nice.
It was also very light and husband and I split it but could totally have finished one of our own!

Definitely recommend coming here.

Their napoleon and croissants are amazing!
Please make more pistachio croissants! Pleaseeeee

A lot of people enjoy Hanna's cookies because they're soft, gooey, and sugary (e.g, Hershey Triple Chocolate Cookie is a fan favorite in my household). I understand why many teenagers, including my own, give Hanna's in UTC a solid rating. I deducted a star for the time it took to sit at my laptop this afternoon to share thoughts on my experience with the transaction. Today I used cash to pay for the cookie (s). I was trying to break a $10 bill, and the taped message on the front of the register said "Please no bills over $20" or something to that effect. "Great, " I thought - "This place still takes cash. "

I didn't think using cash would elicit disdainful energy or tension, but it did. A cashless economy at Westfield UTC calls attention to class and classism within the realm of retail, apparel, and food. I see both worlds because I participate in both cash and cashless economies. The senior gentleman with peppery hair working the register seemed somewhat disgusted by my cash. It might be company protocol to pull out plastic gloves to conduct the transaction when someone uses cash. But he did not have to be so deliberate in his quiet disdain for my payment choice. Yes, I notice you. I noticed the gloves. I noticed it all in the most class-based ways because of what I do for a living in higher ed. Read more for my experience feedback and possible solution.

While Hanna's might still be one of the last businesses in Westfield UTC to accept cash, the gentleman made it clear that he was silently disgusted by my appearance and inconvenienced to take my cash around the baked goods. Pew Research Center released data in October 2022 about cashless economies, and research suggests that low-income communities are more likely to use cash than to go cashless. He seemed to have judged me as low-income based on my mode of payment. Or maybe it was my clothing.

It did not matter that I offered to use Apple Pay as he slowly pulled on one plastic glove. After declining my Apple Pay offer, following the transaction he then suggested I use Apple Pay or Google Pay in the future (assuming I return). Is that not why I offered to use Apple Pay, despite my hesitation about UTC Mall becoming totally cashless at some point? "I am trying to support a cash-based economy before it is totally obsolete, " I stated. He thought that deserved a laugh. I don't laugh at cash, though. I worked hard for that $5 cookie. I use cash for meaningless treats like cookies, and I usually keep my mouth shut when I pay for meaningless treats because I know that cashless economies pose various risks, particularly for small businesses in high-end, corporate shopping spaces.

If there is an employee/company preference for cashless exchanges, communicate that in signage to avoid this type of feedback. "Digital currency/Apple or Google Pay Preferred" would not only suffice as signage but also communicate the message more efficiently. Class-based discirimination for cash payers is real. Buying a cookie should not be a classist experience.

The cookie I purchased for less than $5 was not even for me. The transaction left me wondering where the napkins were located because one was never offered. He did, however, ask the next lady if she needed any napkins. Maybe it was because of her designer dress? Or he assumed the toddler would make a mess? The napkin dispenser is behind the register. This makes sense when a business wants to reduce waste and napkin-hoarding.

Management can fine-tune how to determine best practices for napkin distribution. One napkin is enough. Ask everyone equally or no one at all whether they need a napkin. Picking and choosing who gets a napkin based on their appearance and mode of payment is not only classless but also reveals inconsistent customer service. That is what is annoying about Hanna's after buying cookies here for my teen the past year. "Vibe levels" can be classist depending on the people behind the counter. Heaven forbid you use cash. Ultimately, it is about the cookies, which seem to be worth it for many people, including my teenager.

Cute shop, and lots of variety. Taste, on the other hand, was lacking, especially for the price. My kids each got a scoop, it must have been a 1/3 cup of ice cream for almost $6. The ice cream was flat with the paper cup. My 8-year-old wouldn't eat his cotton candy ice cream. He said it was the gross. My husband and I shared a cookie sundae, McDonald's has better vanilla, and the cookies were not good on the sundae. We left disappointed, so to satisfy our sweet tooth, we picked up cookies at another shop at the mall. We were visiting from AZ.

Took a multipack of 18 varied ice cream sandwiches to my customer and received rave reviews! Much thanks to Hannah’s for not only great ice cream sandwiches, but the individual packaging, freezing the night before for transport and catering tray setup. I’ll definitely do this again! We used every flavor and all were amazing. Yay!

Very interesting desert items, ice cream is handmade and decent if overpriced, service could be better as we were ignored for a little while.

Perfect little treat at UTC mall. The desserts are amazing and I personally love the lemon cookies the best. And their lattes are pretty good.

Don’t even bother getting the food to go. Not even worth it. They gave me the most disgusting lemon cookies I think they were bad I wanted to throw up. Waste of money.

I visited here to pick up my TGTG surprising bag at 7 pm Saturday, it was a little busy. The store is clean and feels welcome.

Best ice cream and coffee at UTC Mall. Very nice service as well. They have rare flavors like lavander, turkish coffee and persian. Highly recommended.

I asked them to make me an icecream sandwich with vanilla icecream and 2 double chocolate chip cookies and they did! It was delicious!

Such a kind and friendly atmosphere. Everything here tastes great, and they have chocolate from Europe, which is my favorite.

They have a large selection of delicious things, including ice cream, candies, chocolates, pastries, and drinks.

Highly recommend it, a great place to sit and study as well

$10.50 is a lot for a small milkshake and at that price I was not expecting an additional $1.75 for a small amount of whipped cream on top. It tasted good, but I feel overcharged.

Gelato was okay, but very expensive for what it was. We left paying $20 for just two ice creams…

Every time o am at UTC I ha e to stop by here for a lemon cookie. This place has great cookies!