Harbor Sofas and Mattresses, Santa Ana CA

Went into look for a mattress and boxspring for our son’s room. We were able to quickly find a full mattress set at a good price. They were able to deliver quickly the next day. Great service!

Alex and the Team at Harbor Sofas pulled through! We took delivery of our huuuuge sofa today and couldn't be more happier!
Build quality is great (so far), and the comfort level either seated or lying down is high up in the cozy rating!
The service, quality, and price can't be beat either! Highly recommend this fine establishment as many have on the numerous reviews! Will be back for sure!

The store manager was open to working with me on an order issue, and I did appreciate it very much.

The absolute worst customer service I have ever experienced. We payed cash upfront for a couch that was supposed to take 10 days to make. 10 days became 2 weeks. Then on the day of delivery they say they dropped the couch, gotta make a new one. 2 weeks became 3 weeks. After 3 weeks, we get a call that it’s going to be ANOTHER WEEK. What a joke. This place is run by very shady and dishonest people, stay away.

I have been shopping at "Factory Dorect Mattress" for > 25yrs. My wife and I bought our first couch, love seat and bed room furniture from them 25 years ago. We have continued to be a customer of theirs over the years. Best prices, best service, good quality.

We were looking for a set of sofas for over 2 months with nothing convincing. Then I decided to try this place out that I had always seen around our house and it turned out to be the best decision. The selection available in store is not huge but they will manufacture your sofa/couch to your liking. Service was great on our 2 visits and the purchase process was a breeze, got them delivered the next day wrapped up and all the way into our living room. Best part is their lifetime frame warranty and 5 year fabric. Definitely recommend this spot.

So today I called into the store requesting to know if they had any Cal King Box Springs. I was told they did and they they would deliver today. I was excited and asked if I can just order online for them to deliver. The representative said that he did receive my online. Due to Covid I had them drop off the mattress in my garage. I go to inspect the box spring. It turns out I was delivered a queen. I call the store back and another representative answers the phone. I explain the issue and the mistake that was made. He explains to me that this should serve as a life lesson about not always being able to get what we want. I told him that an unacceptable answer. He asks what would make it right. I told requested they deliver the actual product I paid for or give me a refund. He said the only way for me to get a refund is to personally drop off the mattress back at their store. I explained that I made the payment through PayPal and will be disputing the charge through them. They are more than welcome to pick up their product. The representative resorted to using the F-word and hanging up. I highly recommend you just look elsewhere for your products. The level of unprofessionalism and the lack of care towards their customers tells you about their products. The box spring I received was very cheaply made and packaged. For the price you can find better.

This is the hidden gem of custom furniture in Orange County. I will never go anywhere else. The prices are competitive but you get so much more in quality. They literally can make anything and I am so happy with my couch and ottoman. Next is a new bed frame and I’m ordering pillows in the same fabric as my couch. Their delivery team is also top notch and communication is excellent.

I was mattress shopping and this is definitely the place that was my favorite! Richard helped us out he was very easy-going and from what I was telling him he knew exactly what kind of mattress I needed.
The entire process took about 45 minutes and we got a mattress delivered the next week thanks again Richard!

Herman and his team were excellent to figure with. I appreciated Herman design ideas and guidance, and the way conscientious he was about managing the project and my expectations and communicating status.i used to be never left wondering where the project was or what was happening. I found his team to be punctual and professional and that i couldn't be more pleased with the resulting porch and patio.

We were dreading shopping for a mattress. There are SO many choices, coils and springs and foams, and who knows what. Plus I was expecting a hard "used car dealer" type of sales pitch.

Wow. Quite the opposite in every way. From the second we walked in (on Labor Day weekend) we were treated kindly by cheerful, upbeat people - but not in a fake -salesman-y way. Just genuinely nice people.