Hartford Hotel, BW Signature Collection, Rosemead CA

Pretty far from downtown so you need a car. Rooms were also okay although they use a heater like air conditioner and were not used to it. We also had free breakfast.

There is a walking distance mall across the hotel so you can get food

Many Chinese people stay in this hotel. We also considered this hotel because of its good location and convenient food. However, we regretted our stay. The noise was too loud. The sound from upstairs or next door was like being in the same room. There was no way to rest, unable to sleep, listening to all these noises made me feel extremely bad. I will definitely not stay again under such conditions.

Except for the noisy air conditioner, everything else is good. The breakfast is delicious and rich.

Stayed for a month. Changed rooms 3 times. Ac sensors dont work.ac would stay on until super cold then turn off. Would stay off until super hot.

Do not go there, the room stinks, it's noisy, age old air conditioning.
Changing rooms is not possible.

In my opinion - Not good value for money! Suitable for a short stay only!

A very minimalist/simple hotel with very few facilities.

No laundry room, No 24h coffee/tea for guests, Dining room is closed after breakfast hours so basically there isn't seating area, No pool or fitness room.

The breakfast was very poor and there was a constant shortage of items (such as yogurts, fruits, etc.)

The best thing that can be said - good and spacious parking + good location near the highway

A solid place to stay while visiting the 626 area. The accommodations are all western but have a certain Asian familiarity, including features that will be appreciated by those used to traveling in Asia, such as the room slippers, hot pots, and bathrobes.

Breakfast is western style, with the usual options. Parking lot is monitored but not gated.

Avoid the breakfast if you want to avoid a lot of bathroom stops. Our room was ok except for the heavy, musky smell. The staff were very nice.

Great Place I had a wonderful stay!
Comfy bed, workers are very professional and friendly. I can’t say enough they’re efficient when you need some thing aside the traffic it’s a wonderful place. I recommend it to anyone coming from out of town or in the area

New and well-kept hotel, large and well-kept rooms.
A little far if you don't have a car to get around.
Classic American breakfast

Water pressure is number 1 in the entire United States.
Air conditioner sound too loud
ㄷ ㅐㄹ ㅠ Those of ㄱ, ㅁ ㅗㄱ sound is too loud.

Five years later, I came to the United States again, this time to travel to the West. Checked into the Best Western Hotel in Hartford. I have stayed here for eight days and it is very nice!

Great hotel. The employees are very friendly and helpful. The rooms are also very nice they seem modern. The bathrooms are also clean you won't find nasty stains like in other hotels. Love staying here.

Breakfast in this hotel is good, we stayed for 3 days and the lady in the cafe change the meat differently daily and it’s a plus for us, she is very attentive, the basic breakfast all you need they have it. They have fruits, coffee, milk, juices, cereals, pancake (you make your own) and a lot more, just don’t expect Hilton type fancy breakfast. The shower is really great hot water is hot love it and strong pressure! The pressure is strong and the toilet is updated. They just need to fix the toilet paper holder since it’s rusted. They have a pool but was not informed we didn’t used it since we are busy with our LA travel. There are a lot of Chinese tour bus staying this hotel. They gave you slippers to wear and bathtub an A+. They have limited parking space, the whole time I was there I’d always able to get a parking space which is a plus and the space is a great size for a full dive SUV, the parking are all outside around the hotel.incase you run out of space across the street the massive parking space of the gyms fitness’s not sure if it’s ok to park there. I was booked for 4 days in this hotel. The lobby and hallway downstairs has a funky smell, the room Aircondition is cold but at night seems not right it’s not cold enough. We tried to turn on the heating one time, the heat emitted from the unit an awful disgusting smell, my kids almost vomited, my suggestion don’t turn it on. The front desk staff when they answer the phone is like answering a call from the hood, not like the fancy hotel chain with courtesy and welcoming tone of voice but for my taste it’s ok I’m not bothered, I think they just need proper customer service in answering phone call. The bed is good and sturdy love it, we requested additional pillows and they are happy to provided but the pillows fibers inside are curled and lumped thus it’s hard to laid your head or place it between legs, the good thing I can use about this pillow is for hugging since love pillow to hug. The pillows in the room is not comfy enough. They charge you $100 dollars for incase you smoke in the room. Now waiting if they refund the money since I don’t smoke. I don’t know why people still smoke since a lot of people died from smoking due to Lung Cancer or other related smoking diseases. The check out was a swift like the check in. All rooms are non smoking. The elevator is on the slow side (need to press multiple times) take a while good our room in the second floor very close to the staircase so lucky. The great hidden gems of this hotel is very close (across the street) the big mall like target, Ross, Starbucks, bubba tea, panda, fish and chips grill, 99$, Dave’s famous chicken and a lot more. If you want to visit Universal Hollywood and Hollywood boulevard for the walk of stars this place is far and possibility encounter of traffic is very high. For the past days (Friday to Monday) I was there and every time we traveled to LA has there usual typical traffic.

Johnny a member of The Best Western Staff was very friendly and offered a most efficient and friendly check in when I arrived at the hotel for a very late check in. The morning staff members were equally as pleasant and breakfast was vast and amazingly delicious. The rooms are so nicely furnished, and everything was clean and lighting was perfect. I even ended up extending my stay for one more night because of how pleasant it was. Even a useful and perfect business center for working online and printer capabilities. Wonderful stay!

We stayed here for 3 days and location wise it's a but the front desk on our last day (June 14) was very rude! We left our luggage early morning coz we went to Disneyland and when we came back to get our luggage and change to another hotel, the guy front desk rolled his eyes at me and looked like "what is this person talking about" even though I have the tag for our luggage. So, they stored it in the breakfast area (only cart full of bags) Then I asked if they were able to recover a powerbank on my room and he gave a an awful reaction "oh jesus" with disappointment (or idk) on his face. This all happened at 9-10PM. Everybody's tired but that's your job? We even checked in 10-11PM due to our tours and the front desk on our first day has a pleasing personality.

Very very noisy, the floor and ceiling is too thin that you can hear clearly your neighbor doing what, upstairs' neighbor keep walking around like in a club from 5am to 1pm and also 11pm which disturb me a lot and staff actually can do nothing.listen to my neighbor 's noise and bathroom noise.

The rooms are comfortable and clean, and the service staff are timely and thoughtful. It is very convenient to walk to the mall, and it is very convenient to eat and drink coffee on the second floor.

The worst receptionist in my life. Lack of accountability and hospitality.
He had very very bad behaviour and attitude.
He was throwing away my passport and said bad words that I never heard before in my life. Passport is one of the immigration officials document. Not his tissues paper!
I can complain to immigration.

Bad hotel management.
Not recommended forever.

Don’t say sorry Bala Bala, I would like to know how to take the action to this staff. I already informed to my travel company as well never send any guest anymore as this hotel would like to stand on his staff instead customer service.

Very very bad attitude of the hotel front desk, 29 May around 8: 00 pm.
Very very rude guy in hotel front desk. So stupid!

Only that guy, the rest are okay.
Some ladies in housekeeping, BF corner and the others are very nice.

The worst front desks staffs in the whole life!
All are the same boat. They just see the cctv what they see, they didn’t know rudely talked of the staffs.
Anyway, that replied also come from that crazy staff, how can I relay onto it.

Nice and clean hotel with helpful staff. Variety of breakfast. Definitely will recommend to stay.