Heaven Scent Flowers & Gifts, Menifee CA

Ive been buying flowers from this company for a few months 2-3 times a month and my lady is always impressed by their arrangements. They deliver, and if theres ever an issue with what i order, they give me a courtesy call. Great flower shop!

One star is too much for this business. Two recent orders were wrong. One was supposed to be Orchids and they sent Lily's. The second one the flowers were ordered on a basket but sent in a vase. Suggest you are very specific if you order from here. Or go elsewhere.

Beautiful flowers and thank you to the deliver person who left them by the door. My wife loved them.

Paul was fantastic helping me get a beautiful bouquet of flowers for my anniversary.
Easy to order, and picked up easily
Thanks again!

I originally placed an order with another company who promised delivery by the 20th of July to the hospital where my family member was having urgent surgery. After I placed and paid for the order they notified me that delivery would be on the 26th of July. Not acceptable to me. I cancelled that order, went on line and found Heaven Scent in the town where my family member lived.
Heaven Scent first called and said they needed to make a change to an item that was in the ordered fruit basket, I agreed to the substitution.
Not only was the basket delivered on time, the response to the basket was happy raves, just what I had hoped for. Thank you so much, my cousin and family were thrilled with it.
R. Goodman
Henderson, NV

I went in and asked the gentleman if he has hair flower accessories, something like “baby breaths” for my engagement photos today and after he brought me out a few I asked him how much and he said “this one’s on us”. Very thoughtful and I truly appreciate it!
Definitely RECOMMEND this florist shop

A VERY rude woman answered the phone, and I felt like i was bothering her. She wanted to charge me based on my "budget" and what i was willing to pay, not the actual price. Then what i get is based on the florists "choice". Rip off and horrible customer service.

The online order process was very easy and they happily accommodated my special delivery request. The roses and balloons exceeded expectations.

Not knowing what to expect ordering online and from out of state, they did a wonderful job. Not exactly what i had picked out but I was notified immediately on what they can do for me. Greatly appreciated that; my sister loved them. Thank you.

“WARNING” Worst customer service ever! My 16 year old son had called this business to inquire about purchasing a graduation lei. When he was ready to make a payment he asked if AMEX was accepted and he was told no, because of fees and what not, which is fine. He asked if he could use his Apple Card which is a Master Card and he was told no. He was never told what payment method was acceptable and the lady was talking down to him and had a very unpleasant attitude. I followed up with a call of my own and was also met with the same type of response. She stated that they don’t take AMEX, which again is fine, but she also told me that they don’t take Apple credit card, obviously not understanding that an Apple Credit Card is a Master Card. When I asked her what payment they do accept, she stated that they take any other form of payment besides AMEX or Apple Credit Card. When she asked for my name and I provided it, she asked who had called previously, I stated that it was my son who had called earlier. She then started talking about fraud and how this was a red flag for fraud. A simple inquiry about a lei turned into a business owner speaking down to my child and than speaking down to me, as if we’re idiots. I’ve never visited this location in person, but the customer service over the phone was horrible. Worst customer service I’ve ever had to deal with in my life. I would’ve given them zero stars if it were an option.

I reached out to Heaven Scent Flowers at 4pm on a Friday. The Friday before Mother’s Day. Another florist had let me down and canceled my order at the last minute. Heaven Scent not only assured me that they could handle my order, but they delivered it within 24 hours. Mother’s Day was saved. The cherry on top was how beautiful the flowers were. My mother couldn’t stop gushing. Very happy with the service and the quality.

I use this local florist several times a year and they are always helpful and provide beautiful arrangements. I have used national florist and was disappointed every time.

They didn’t have the plant I wanted and I was told they would substitute something of the same value. I paid $100 for a plant I could have purchased for $25. They ripped me off.

BUYER BEWARE!
My sister and I reached out to this local florist for an arrangement for our mom’s memorial service. We purchased a Premium bouquet to hold moms urn. We were pleased that the florist was able to deliver on a Sunday. However, in hindsight, we wished that they would have said NO.
The floral arrangement that was delivered was not the Premium $234.99 arrangement by any means. The arrangement was an absolute embarrassment, hurtful & disrespectful. I have purchased more beautiful arrangements from Ralph’s grocery store at a fraction of the cost. There was nothing Heavenly about our experience with this florist. SHAME! On you for defiling our moms Celebration of Life and refusing accountability.

Im so disappointed with the delivery I ordered.
I wanted the best “here comes the sun”
And what i got was nothing like I ordered. The sunflowers are even different.

If I could put "zero stars" I would. Do not go here unless you like to be yelled at.
Earlier this week, my wife and her friend went to this flower shop per my finding on Yelp. They wanted to buy a corsage & boutonniere set for my son and his prom date. The man did not have the ribbon color to match my son's prom date. We said it was fine and we would supply the ribbons. The gentleman agreed.
Today my wife and friend went to the flower shop to drop off the ribbons. The lady working there today (I assume this is a husband/wife team there), tended to my wife and friend. My wife and her friend asked about some details of the corsage and when shown how it would look like, my wife and friend questioned if "that was it? " The lady immediately got mad and began yelling at my wife and her friend. As a customer you should not lose your temper right away over a question. My wife and friend were not rude. My wife asked for a refund since, she had prepaid and told the lady that there is no need to act this way.
My family and I will never shop there and will never recommend anyone to go there.
Look, we all have problems in life. There is no need to act rude and disrespectful to others if its not warranted.
I feel sorry for the gentleman that works there, if he has to put up with that kind of attitude every day.
Now my wife and friend have to shop somewhere else at the last minute.
Even on Yelp's "not-recommended" reviews of this place, you can tell that the owner herself, put a great review, but didn't change her name (Mona S.) That's why Yelp caught it and put it in their not recommended review section. I see many others have complained about this place. I should've checked the reviews more carefully the first time.

Rude employee.
Responding to your reply: Called Friday and you told us to call back Saturday. That is 2 times, not 6. You legitimately hung up on us.

Yesterday around noon, I made on order of flowers to be delivery same day and as soon as possible, and the lady said that it's little late, it will be delivery around 6. I said delivery sooner. We were back and forth. I said to myself, I want to be delivery before the end of the day, and I asked her if you have somehow on open window can you delivery early. And to my surprise the flowers were delivered in a four and a half hours early yaaaay. SHE DID IT. Thank you, you made my day. Could not be more happy. THANK YOU.