Hertz Car Rental - National City - Sweetwater Road HLE

When I arrived, I was upset that they didn't have the car I had rented online. Very uncool. What I can say is that their representatives that morning were outstanding. I was upset and slow that morning, phones were ringing, people coming in, it was a lot. I could feel the stress the reps were feeling. Not to mention that one of the reps was a trainee. What a great day for him! Nery Gonzalez, the rep that morning, along with the trainee, Scotty Young, were extremely patient. My mind was a scramble egg but they both handled my situation calmly and very professional. Nery demonstrated extreme patience with me. Let's just say we were both beginning to have a bad day but thankfully we all flowed and appreciated one another. We need more understanding in the world. Let's support one another. Let's be empathetic and we can all rise. Thank you Nery and Scotty. You are both valued.

You can only use a credit card no debit card and you have to have an ID that matches it. I had to cancel My plans last minute because I wasn't aware of the credit card issue.however the lady refused to cancel My appointment in person, said I had to go online.but when I went online the website was down. I called them several times but no answer.then they charged me for not cancelling my appointment on time $56 charge just for trying to rent a car from them.would not recommend this buisness for car rental

I usually rent cars from this place when I travel so this week was no exception. I reserved a car and the charge on my credit card showed as enterprise instead of Hertz so I called Hertz and went through some things to change my credit card number while on the phone with Hertz the day before my trip, I Asked to change my return date to the next day at a later time. I went into the Hertz store today to get the car and come to find out nothing was done about the change in my reservation. Nothing was done about the fact that I change the credit card number, so it was a huge mess when I got there. It took almost an hour to get it all straightened out and then for my trouble I was given a free upgrade which I did not request nor did I want. So now I’m driving a vehicle that is getting horrible gas mileage compared to the type of vehicle. I usually rent or drive in my every day life and this trip is costing me more money because the gas is going to be much more expensive. I’m sorry Hertz, but after today you have lost my business. I will never ever rent a car from you ever again.

In a day and age where customer service is not really at its best I have found that Hertz is simply the best. Dealing with a Geico car claim Rosie who is amazing went out of her way to make sure that I was taken care of even when Geico failed at doing their job with authorizations. Rosie made sure that with this difficult situation I was kept sane when you find people that care show empathy towards others that is a business that I will support and help. Let's say I made sure that Hertz will get all of our contracting business for the future. Hertz you better take care of Rosie she is someone that I would hire and take from you all in good fun.

Cassandra

DO NOT RENT A CAR HERE! Horrible service, they will make charges to your card more than a month later after returning the car. I called to see into these charges and no one was capable enough to give me a solution. First, you will find yourself trying to talk to someone real over the phone without an option to talk to someone in the store. Once I got to someone there, they were “unable” to see my information, come on, you don’t have my name, email, and driver's license but you do have my card information to make charges? They transfer me to “customer service” where I received no help at all, they hung up on me, and now when I try to call it does not go through. Don’t even bother asking or waiting for your deposit back, it will never go back to your account. Thanks for nothing.

I rent from Hertz often and the one in National City is the best. Those girls are knowledgeable and quick to get things done. Besides being very kind.

When I had just arrived in the US, I tried to rent a car, and they refused because they needed a plastic card. I had the opportunity to pay cash or mobile, but they do need plastic. Maybe next time they change the policy to accept only checks, huh? So no one who is a nonresident can rent-a-car from them. Also, they charged me $50 from my virtual card and didn't refund it. Strictly recommend keeping out of that service. There are a lot of alternatives in San Diego.

Amazing service from the team at Hertz. My partner and I were served by 3 different staff there over the course of 2 days and had pleasant interactions and service with all of them. Thank you for everything and we recommend renting from them!

Rosie (branch Manager) did everything possible to help me and have a great experience!

Thank you

Horrible horrible horrible… rude.condescending. Couldn’t even help us cancel our reservation. Complete waste of time. So upsetting.

I was given at first a Nissan Versa, wish I was not satisfied with it. Return it the day after with half a tank of gas.
I was given a Chevrolet Spark the second time. Like the car! Returned the car on Friday with a full tank, and I still was charged $28 for gas; because the guy told me I returned the first car with half a tank. So, I paid the same amount of money for four days rental $243; I believe this is not right to charge me $28 for half of tank of gas for the first car (Versa).

Hertz car rental was covered by my car insurance and it covered 35 days with STATE FARM. I had full coverage and when my car was stolen. When I returned my FORD FOCUS (which by the way was an excellent car! I fell in love with it. Oh how I wish I could afford a brand new one!) I had bought them a gas cap to deliver the car with back to HERTZ because when I first got the car when I went to go put gas in the gas cap was missing. So I spent $18.00+ on one. I cleaned the car inside and out. He told me newer cars aren’t sold with a new gas cap anymore. Each new car has a special fitting gas cap. I wanted to return it in a better shape than I received it. When the agent came out to examine the car he was flabbergasted at the detailed job I did and shocked I bought the gas cap. He thanked me. He offered return money for the gas cap which I refused. He complimented my work and remarked it with the cleanest job he’d seen yet in a returned car rental. He put me in the computer for a future discount rental. I love the recantation ease and I love that State Farm covered as many days as they did. I will always have the State Farm insurance and I will always recommend Hertz car rentals.

Great Help today, I didn't get the ladies name but she had pretty nails. Leo was a great help as well. Easy to find location & for getting in and out of location as well