Hertz Car Rental - San Diego-lindbergh Airport (SAN)

I want to warn people of Hertz's poor customer support!
My nephew took time to contact all the agencies needed, to ensure a glitch-free vacation. The family was scheduled for an early morning departure from SLC to SAN. UBER was scheduled to pick up early enough to get to the airport early, but the UBER driver flaked and cancelled his pickup at the last minute! This caused a domino effect. They were late for check in, and the next available flight gave them a 5 hour difference. My nephew called Hertz several times to alert them and to request that they not give away their reservation. Nobody picked up the phone, the phone just rang. They weren't given any kind of information on how to handle a situation like this. Once they finally contacted a representative, the feeling was that things were going to be ok, they would be taken care of.
Once they arrived in San Diego, we didn't know where to go to receive the car! There were two Hertz locations within 2 miles of the airport! But nobody from Hertz ever explained where to go or how to get there! Now after a long day of travel mishaps, we are greeted with yet another hurdle!
Once you arrive at the San Diego airport you have to figure out ANOTHER transport to get to your rental car, a mile away!
Finally arriving at the rental building and over-due for a break in this chaotic day, my nephew was charged an EXTRA $200 that we weren't expecting! No explanation, but worse, no warning!
We learned a few things on this trip. 1. We won't trust Uber again.
2. We will never use Hertz again, and we won't be recommending their service to anyone in need of a rental! Customer care is part of customer service, and Hertz showed no care! Byyyyyyyye!

I've had mixed experiences at this location over the past several years. Service has been challenging during the pandemic, as to be expected. But I wanted to give a shoutout to Marty. He did a great job at answering my questions and efficiently working through all the complications of my reservation. I hope to see his smiling face behind the desk the next time I rent through Hertz. Bravo Marty!

We got a 2018 with almost 40k miles on it. The battery to the fob died and trying find someone to talk to is basically impossible.

I had an amazing rental experience here. I reserved a full-size and when I came here it said on the screen that I should go to the presidential section. I had been expecting an upgrade as I am a Hertz Presidential member but was expecting maybe a premium car. When I went to the presidential section there was a Ford Explorer! Someone got the Cadillac before me. Really smooth check out experience! Highly recommend renting from Hertz!

Good luck trying to get hold of rental office you got car from. Customer service even worst, recordings and prompts just repeat themselves. You’d be dead if it was an emergency.
Of course they will blame it on Covid!

Amanda from the customer service had an attitude the entire time. She was bothered when asked questions and made me feel like I was dumb for asking. She was rude. I will never go back to this Hertz. Poor customer service

Amanda was awful to some customers. Made them feel dumb when they didn’t notice hidden fees. If you’re gonna act like that, don’t be in customer service! Thankfully, we checked out with Jorge. He was welcoming and nice.

Making the reservation was easy and quick - that’s the only reason this has two stars and not one. The hidden fees on the reservation nearly doubled the cost they had quoted initially. Even coming back with a full tank filled not 2 minutes before dropping off the car, the representative at drop off insisted that the gas tank was not full and charged me >$30 dollars for gas upon return. It’s a scam - be ready to pay far more than the advertised amount.

Perfect service friendly personal down to earth. I’m a simple guy really yet very successful in business and enjoy many friendships. Heart steps up every time to take care of me. I’m finicky sometimes wanting to make a last minute change or substitution on a car. Agents made on the spot calls around town to find the Chevy Camero SS I’ve so enjoyed 4 times this last year. Been my pleasure.

If I could give then less than a 1 I would. The car was filthy, it was unsafe to drive and customer on the phone, online and the airport was non existent

This was the easiest car rental I have ever had the pleasure of dealing with.

They made everything so easy and convenient. The best!

Came here April 10th i was here for about an hour in line behind 10 other people when there was 3 other workers extremely slow other workers continued to walk out and not help at all. When I finally did get in the line the lady serving me gave me the hardest time of my life because of this place i was late to my reservations

Sat in the line for an hour and 30 minutes, as there was only 1 gentlemen working the counter. Definitely choosing Enterprise next time.

We reserved our car online. Everything was super easy! All the signage to/from the airport is very good and easy to follow. Picking up and dropping off was a breeze. Would definitely use them again!

-Best place to buy a used car. Not pushy. Blue book value. Takes trade ins. - Edit: I did not buy a car at this location. It was another location so I can not speak to how buying a car is here or even if they sell cars, but the rental experience was good.

They didn't have the Comlact that was reserved, so I was upgraded to a Fill Sized at no extra cost.
Car was clean and had just been detailed.

Marti was extremely helpful when we needed to figure out our insurance plan, he made the renting process so much easier and we really appreciated his customer service and support!

First time in San Diego!
Great Experience, great staff!
Everything was very clean, Mrs. Tee was very nice and polite. Great costumer service!