Hertz Car Rental - San Pedro - West 6th Street HLE

Great customer service and selection of vehicles
Rented model y other then it being two small for 4 large suitcases its a simple inexpensive car to rent Re the cost to charge it

On our visit, on a Saturday morning just after a cruise ship arrived a few blocks away, the location only had one person working. It took a long time for the individual to tend to customers in front of us and when we did finally get a vehicle we couldn't get out of the parking garage because we were not given an access code or anything to scan. Not the end of the world but it felt like 45 minutes more time was spent than necessary for the transaction to take place.

I had a reservation and they told me no cars were available. Employee didn’t care about my president circle status. I asked why your location’s reservation system is open if no car were available. He couldn’t answer it. I ask if I can cancel my prepaid reservation, he said to call the 800 number. What’s the point of having an in person branch and an online reservation system if none of the processes work properly. I walked across the street to Enterprise who had tons of cars available.

I had my car stolen, San Pedro Hertz has been my best friend. The guys that work there do an excellent job the AAA member discount makes the price right.

DROP OFF INSTRUCTIONS: Report first to the office with keys. The office entrance is off 6th street, next to a coffee shop. The employee will take the car into the garage. You cannot take the car into the garage yourself because you need a FOB to be buzzed in. The gate does not open on its own.

Possibly can use passenger drop off area to park the car and drop off the keys? Not sure. Forgot to confirm that point with the attendant, but I did confirm the keys/ garage process for future reference.

Attendant was kind but also serving 2 people by himself when I dropped in. Giving 3 starts due to lack of process/ information in the company website. Website provides no instructions on drop off and due to a single person working I was unable to reach anyone via phone on several attempts, so I had to follow a previous review.

Small office with 1-2 workers. To return vehicle, drive past the office, turn right and enter parkade, drive to 6th floor. Park in a stall, take pic of fuel level and odometer. Take elevator down to main floor to office to return vehicle. No shuttle, but easy walk back to cruise port. Make sure drop off passengers and luggage first.