Hertz Car Rental - Ventura - King Drive HLE

I had a wonderful experience with hertz in ventura. I was very impressed with the service I received. I would definitely rent from this location for all my car rental needs.

I’ve rented from Hertz Ventura location for many years. I’m so glad that they’re here. For awhile they had a suboptimal local being ousted by Crown Dodge Chrysler Jeep. Good thing is they’re now in their new digs. They’re a stellar hard working crew. Thank you Omatseyin for your stellar customer service. I had the best experience ever. You went over the top to ensure I was taken care of. I had fun in the Tesla 3. It was my first electric car experience. I love that you and your staff have a room with a view; it’s great for us customers too.

If I could give them a one star I would. Kia only using them so we are forced to use them. The car given smells horrible (cigarettes), My Godson has asthma causing it to flare up. I have called several times and been left on hold. Complete unacceptable!

This was the worst customer service I have seen. The manager was so rude and condescending and unhelpful, I could not understand how he was even there.the other was on his personal cell the whole time nd was just as unhelpful. Hertz should be shut down and canceled period with all the financial scandal asserted I would advice no one to get there rental cars from here.

I had an unexpected vehicle repair and needed a vehicle for a few days. I requested the Manager's Special EV since I needed a car to use locally. The make and model is at the discretion of the manager and availability. I would not recommend selecting that option if you are going on a road trip and/or do not have much experience with a variety of EVs and their charging features. I recommend a Hertz account and booking online with a credit card on file. Check in was quick and had the keys in hand in about 10 minutes for Polestar 2 for 3 days for $35 each day.

Someone previously set the maximum charging to 60% which explained why the vehicle was charged to that level despite staff plugging in the vehicle overnight. I went to the Electrify America station at the Pacific View Mall to get to 80% charge. Unfortunately charging was at a max rate of 58 kW out of the 133 kW the vehicle is capable of, so it took longer than expected.

I found it disappointing/disturbing that during the Ventura Hertz location remodel that a restroom was not made available onsite for employees or customers. During pickup, I saw an elderly customer ask for a restroom but the employee stated that none was available due to construction and they had to go to Paradise Chevrolet about a 5-minute walk and 1/4 mile across the street. I learned that both employees and customers had to go offsite. While this is a temporary situation, it was unclear to the employee how long the remodel would last and the restroom situation would last. I imagine this would be frustrating for employees and customers and hope this situation improves.

Hertz has changed over the years. As a corporate entity they were once the best. Sadly they have not been up to standard in the past 5 years. The London Hertz used to be my regular for hundreds of rentals, but I stopped using them after they messed up my rental twice. I have had similar issues with Hertz in number of locations. I rent A LOT! However, this Hertz branch has been truly amazing. It has surpassed EVERY Hertz branch I have been using. Despite Hertz being punished by their new strange corporate policies and insane customer service chat system, Omatseyin and his colleague at this branch do everything they can to solve my (multiple) problems over the last 5 rentals. The guys at Ventura have proved time and time again to be the best local team there is. I rate Hertz fairly low these days, but I give the guys in Ventura 5 stars because they try so hard, and they do their best by me EVERY time. Don't punish the locals because their corporate office lets them down. Understaffed and over-worked.these guys deserve a medal and always greet me with a smile! Thank-you guys.you have restored my faith in Hertz (Gold member for YEARS) and I will always come back ONLY to this branch

Made a reservation and ubered to Hertz at 8: 30am to pickup a vehicle to just have them tell me they don’t have any vehicles at all. No prior warning, no phone call to let me know they have no vehicles, and no apology. Probably one of the worst experiences I’ve had with renting a vehicle. Manager didn’t offer any apologies or solutions. He overall was just rude. He blamed me for not making the reservation sooner. I made the reservation the day prior! Unfortunately I have no control when my car is going to break down and I’m going to need a rental! The other employee behind the counter was apathetic and stoned. The whole setback made me an hour late for work. Ended up going to Enterprise instead, and got a vehicle from them. Avoid Hertz at all costs

This location had to be the least professional location I have visited in the Hertz franchise.
I came here with the intention to buy a vehicle c-a-s-h. Already did the research and all. No one would so much look me in the eye. It was a twilight zone eerie. Even asked someone if he worked here, as he was messing with the filing cabinets/desk area, and said 'no'. A couple other individuals behind a desk either didn't address me or simply went about there business (apparently 'as usual').
That being said, it was only MY experience, and I will acknowledge other individuals were very thrilled with their experience as I saw them drive out with their vehicles. One of the employees then took out a sign regarding an employer shortage. Honestly, I have been vehicle shopping and visited other locations, I suggest you do the same if in the market for a vehicle and are not particular to Hertz.

Staff really nice / accommodating they let me wait inside didn't let me out in the rain even though it was past 5 thanks guys!

Absolute incompetence on every level at this place. The absolute last place I’ll ever rent from again regardless of corporate policy. Still trying to figure out how my reservation was booked through my company portal using my company credit card and they still managed to charge my personal credit credit that they were never authorized to use. Time to apply for a chargeback with my credit card and file a BBB complaint.