Hertz Car Rental - Reseda - Reseda Blvd HLE

If I could rate this with 0 stars I would. We booked a car on Reseda Blvd and the store was closed. Nobody sent us a warning or an email or any kind of contact that the store would be closed at 12.00. We wasted 2.30 hours on the streets because we were coming from Beverly hills. This unacceptable and unprofessional.

NEVER RENT FROM HERE!
I've made a reservation for a car and when I came to the location, the guy told me that he doesn't have cars for me! He acted blankly showing absolute lack of empathy. It looks like this whole company isn't operating properly and the employees don't care. Worst customer service! I make a reservation because I have somewhere extremely important to go, I get to the location and I leave without a car because this company is a big FRAUD! Their website allows you to book without having any fleet available! How is this even possible? I went through a lot of stress, lost an important relationship because I couldn't get to the meeting on time and lost money! I am disgusted with this company, with its employees at the location and on the phone and with this whole situation! I will not leave things this way. If it happened another day and maybe I did not have this important meeting, I might have let it slide. But now, I will go all the way to highest management to make sure my complaint is resolved and something is done so these kind of problems do not happen again! This type of companies should not exist anymore!

Gave me car with little to no oil. Had to take car to mechanic shop and had to wait two hours for it to get ready. When I brought back the vehicle they did not do anything for the inconvenience or apologize for the whole situation. Guy had some serious attitude when I was trying to explain what happened.

Didnt have the vehicle I reserved and didnt offer anything in its place. Shifty business. A quick review check and I would have known that this is the way they do business.

Very friendly and courteous. Got a good deal on rental. Very easy to reserve online

Thank you Danny for being so kind and helpful. The customer service was great. Fast and efficient.

Women, steer clear of this place. Shady as getout. Rented a car online several days ago while mine is being repaired. Online it said to bring the credit card you used. When I got there spoke with Luis. When he saw my car was a debit he claimed he had to put $500 aside, in addition to what I owed as this is not a major credit card. He claimed it said this online. When I got home I checked and it definitely did not say this. I had already paid for the extra insurance to protect the car so what is this nefarious business? When I asked Luis for a customer service number he then PRETENDED my card was declined. My card would not have been declined because there is plenty of money on it. I was then stuck with no ride home. Luis had no regard for my business or safely as a woman alone with no way home. STEER CLEAR.