Hertz Car Rental - Concord - Monument Blvd HLE
| Address | 2491 Monument Blvd, Concord, CA, United States | ||||||||||
| Phone | +1 925-969-0069 | ||||||||||
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| Website | www.hertz.com/us/en/location/unitedstates/california/concord/oakn01 | ||||||||||
| Categories | Car Rental Agency | ||||||||||
| Rating | 3 7 reviews | ||||||||||
Nearest branches Hertz Car Rental - Hayward - North Hayward HLE — 20519 Mission Blvd, Hayward, CA Hertz Car Rental - South San Francisco - South Airport Blvd HLE — 177 S Airport Blvd, South San Francisco, CA Hertz Car Rental — 780 N McDonnell Rd, San Francisco, CA Hertz — 1815 Old Bayshore Hwy, Burlingame, CA |
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Similar companies nearby Enterprise Rent-A-Car — 2550 Monument Blvd, Concord, CA, United States Go Rentals — 181 John Glenn Dr, Concord, CA |
Hertz Car Rental - Concord - Monument Blvd HLE reviews
7Not very customer forward location. Got car on half tank returned same. Manager provided a gas gage shot from an angle to look like more was in car at rental time than there was and charged us $44 for less than a quarter tank. Would not explain how she got that figure. Instead of waiving the small bit of gas she argued with us for 20 min. When all was done, she dropped it to $11. Las time we use that location.
A couple of weeks ago, my parents' car's battery died during one of the year's hottest days. The alternator also broke, so the car was towed to the Honda Service Center in Concord. Honda told us that our car would take about a week to get fixed, so they needed to rent a car. We were directed to Hertz Car Rental on Monument. However, this was on a Sunday, and their office was closed, so I could only reserve a car on Monday the next day. I wanted to ensure my parents would have a car, so I reserved one online that night. When I got to the office the next morning, I told Jeanette and Brittany the situation about my parents' car, and they were so kind and patient about it. I thoroughly enjoyed their customer service, and whenever I had a question or request, they listened and met my parents' needs.
Retuned car early and they tried to charge me two full days extra! Beware!
Totally unprofessional staff person.
If someone else rents you a car, in your name but with their credit card, that person has to be present.
How ridiculous is that?
So I tried to rent a car while there: I was told to go online or call the 800 number. I was standing at the counter!
My car was in for repairs, in Concord, for a week.
I was stuck. Had to take Lyft home: 40 miles.
Went to Budget, in Oakland, where I live.
Super fast and terrific representation. Took 10 minutes!
Great service and they took care of the lyft we needed to get to the station
I had an amazing experince with brittany and she was very helpful with everthing and super nice