Hertz Car Rental - El Monte - Garvey Avenue HLE

They always help me get the car I need and want. They haven't failed me yet. Keep up the good work. I see a lot of negativity reviews, but thank God, I have had only one bad experience in all the years I have rented here. Maybe because I always reserve at least 3 weeks or 4 months in advance, I never have rented a car from here at the last minute. I always follow up to ensure they will have what I'm requesting. I rented Suburbans, Teslas, small commuter vehicles, as well as midsize cars for long trips.

HORRIBLE Experience; I will never rent a car with Hertz.
I reserved a child seat, but the day I picked up the car, the El Monte branch didn’t have it, not to mention I needed to figure out where to get a child seat for my road trip.
Hertz charged me $60 for the child seat that was never given to me. The branch manager Amaya told me the $60 would be credited back to me, but it never happened during my 14 days of road trip. Until today, a month after my road trip. I still can’t get my credit back. I’ve been spinning around between Hertz’s lousy system. I’ve called the 800 number five times and three times to the branch.
I don’t get it… Why is it so hard to credit your customer back for the service you didn’t provide?

My insurance connected me with this rental shop because my car was being repaired and I needed transportation for work. I reserved the car for a full week and said that I was going to check in at 8am to pick it up. I arrived to the shop on my pick up date and it was already busy and there was only one person working the desk. It was a lot of waiting and I didn't get checked in until around 9am. The guy then still had to vacuum the car and wipe down the windshields.

I finally got to take the car and I went straight home. It was probably around 9: 30am by this point. I finally left to run an errand and noticed both the change oil light and the low tire pressure light were on. I immediately called and let them know and a girl said that I didn't need to worry about the oil change light because they have a schedule where they take it. She said that I could put in air myself or bring it back to the shop for them to check.

I didn't feel comfortable putting in air myself so I drove back to the shop for them to take a look. The same man who helped me in the morning brought out a portable air machine and began filling the tire that the sensor was pointing out.

I turned the car on and the light was still on and he said that I just had to drive it a little for the sensor to go away. I went ahead and listened to that advice and while the sensor did turn off for a little bit (maybe 20 mins) it turned back on as soon as I restarted the car.

I called several times but they just kept putting me on hold and never actually picked up the call. I was very stressed at this point that I decided I was going to return the car and cancel the rest of my reservation.

When I went to return the car it took them 30 mins to actually attend me. It was so frustrating that when they offered to switch the car for me I declined because it was clear that this shop did not offer quality service.

They still charged me a full day. To top it off they were also trying to charge me the gas I used (which it barely went down to 7/8 of a tank). I let them know that I spent more time driving back and forth to their shop than I did anywhere else. The guy who was helping me asked the "manager" if there was something they could do and the manger was quick to try and say that I still needed to pay for the gas even if I was canceling the reservation. I then reminded him that the only reason I was returning the vehicle early was because they gave a defective vehicle that hadn't been properly serviced before renting it out.

He then said that he would do it this one time since they were busy and "needed to keep the line moving. "

I truly never write negative reviews unless I've experienced unacceptable service and this is one of those cases. I don't recommend booking at this Hertz at all. Do yourself a favor and avoid the stress and frustration by booking elsewhere!

Bad service, we had problems with the first car and they didn't have more cars to change and we had to go to the Ontario airport 25 minutes away to change it, and their assistance on the road was lousy for more than two hours wasted on the Freeway And they just wanted to go bring the car with the tow truck and they wanted to leave us lying there.

I booked a car from this location via Uber on May 24th. When I first walked into the store, I handed over my Canadian driver's license and a Visa credit card. The person who works there said I also needed to provide a passport, but I mentioned that it does not say so in the checklist and car rental requirements. At the same time, I connected to Uber support about it and received the same answer from them as well. I tried to explain and show my conversation with Uber support to the person who works there, but she didn't even listen to me; she just left the room. I said, 'Anyway, I'll go and get my passport from my hotel, ' which I did. This time, the same employee looked at my passport and headed right over to the manager's room. Later, she came out and said that since it was a Turkish passport, she needed to see a Turkish driver's license as well. But I told her that I don't live in Turkey; I live in Canada, and due to that, I never had a driver's license from my original country. She said, 'Your passport is not enough to rent a car. ' I was shocked and wanted to talk to the manager right after I heard that. And guess what? He said it was their policy to have a matching ID with the driver's license. When I asked to see that policy, he said it was recently updated and refused to provide the policy to me. I told him I rented a car from San Francisco two days ago, and they accepted my Canadian driver's license and Visa. He said that's a different state, and they have different policies (lmao:). I told him it's the same state, and he is just trying not to give me a car because I'm from the Middle East. My friend, who has Canadian permanent residency and IDs, tried to rent it with his ID, driver's license, and Visa. The same thing happened, and the manager said, 'I'm sorry, we can't rent you a car, ' and we had to leave the place. " In short, I faced racism. You can see that employees of this location aren't the best from other reviews as well. I opened a ticket on the Hertz website and will not let this one go.

Let's start with the fact I reserved a full size vehicle and was given a small Nissan kick. I would have given them a higher star rating if they weren't trying to rip me off at drop off. Not only me but I was literally watching them tell someone there was no other choice then to charge them for picking up their car early. Nevermind the fact they were giving them a dirty car. Because I have been renting from Hertz for so long I had to step in and explain to the customer what they were being charged for & how to avoid it. It was a whole lot of fake smiles with oh well attitudes from the employees. I can see how that would translate to customer service now a days.

Booked a mid size suv came here and they have absolutely nothing. Taking a trip out of town and this place sucks! Dont book here we have gotten the run around and a phone call that says they had a smaller car. See my picture of the empty lot. Save time go to Enterprise instead!

Rented a car. The car itself was dirty and needed servicing. The person at the counter was nice.

Somewhat friendly but useless, really awful service, not very professional, and I think I’m gonna stay away from hertz after this experience

Not a great place to rent from. No out of hours key drop off and not very helpful in trying to work out a resolution to this problem. First time using this site and will be the last

If you need to rent a vehicle avoid HERTZ at all costs! Beware, the staff here work on their own terms and don’t know how to communicate with costumers… I made a reservation 24hrs in advance & came from a long way only to arrive and the woman in the front counter tells me I need a credit card next time if I reserve in advance but this time she’ll do it because I didn’t know. She proceeded with running my credit without authorization or knowledge and I needed to now make a $500 deposit for the reservation based on my credit history which I was ok with, but then she tells me I needed another debit card because apparently they don’t accept Debit cards with Bank of America and if I don’t have a different debit or credit card I couldn’t rent a car with them after all. I had no choice then to leave.

All this for a basic ol’ Medium size sedan (Mazda) i totally understand if i reserved a premium vehicle but it was for a Mazda! Really HERTZ? ! Lol

And the female that’s working the front desk needs a little more education to be able to even communicate what she’s trying to tell her costumers.she’s lacking a lot of knowledge in costumer service.

I won’t be returning to this location, I will rather go to their competition down the street they are a lot more helpful every step of the way.
HERTZ- El Monte location gets an “F”