Hertz Car Rental - South San Francisco - South Airport Blvd HLE

Very rude agent at the Gold Counter at SFO. There was some problem and my name did not appear on the board. Had to go to the counter and the agent seemed to be annoyed at someone and was taking it out on other customers. This was on Sept 23 around noon.

We booked here because we read a lot of horror stories about waiting times for the rental places right at the airport. We took the bus 292 from the airport to this place which takes a few minutes. When we arrived, we were immediately served. The staff is very friendly and helped us with information and putting the luggage into the car. Returning was just as easy. The checked the fuel and straight away refunded my deposit.
Can absolutely recommend renting here!

Used bait and switch advertising, text one price for two different weeks charged over $100 more each week. Never sent invoices. Trying to contact them about issue with charges and lack their ability to send invoices was impossible. I returned the vehicle on Sunday however, they charged for the following whole week $558.17, when they had the car. I believe they call that double dipping. Never received deposit back. I filed a complaint but haven’t heard from them at all. Stay away-beware- it is a SCAM!

Snail paced service. Its been 20 mins since I am here and no one seems deligent enough to give a car that has been prior reserved

It says open on Saturday on Yelp and Google. It’s not. I had to rent my car for 2 extra days because of the wrong information online. They also overcharged me for gas. I filled up the gas, went to my house, and then went to Hertz. Gas was nearly 90% full but I was charged over $24. I would’ve talked more to them but I was already so tired from trying to unsuccessfully return the car on Saturday that I just paid overcharged gas. I recommend Enterprise.

I would give this zero stars if I could. It’s starts with management specifically. They rented me broken vehicles multiple times than had the audacity to overcharge me and blame it on their district manager. They scamming people so they can get paid off a sales quota. I am a tour manager so I rent cars all over the world. This is the worst Hertz location I have ever been to…. DO NOT RENT FROM HERE!

I called the road service line and was told carry the car back to airport even the car couldn’t start. I would like to carry it to airport but just too heavy for me.

Everything went well except
1. No automatic upgrade for president club
2. They seem lack some technical savvy as they tried to charge me an extra hour both at the time of pickup and return.