HGreg Infiniti Monrovia

Mira was very helpful and provided good customer service. She worked hard to give us the best possible deal. She’s very friendly and made the car buying process go smoothly. The manager, Nick was also very kind and helpful and ensured us that they wanted to work with us to get a deal we wanted.

If I can give 10 stars to MIRA I WOULD. I can't thank her enough for making this happen for us. Hands down the best service I've ever had. She has a bright personality and my family and I loved her! I had plans to visit other dealers but she made it impossible to do so. Thank you again Mira for everything. My son loves his new car! I will be referring my friends and family. Ask for MIRA!

I’m extremely grateful to purchase my new car from Sierra Infiniti of Monrovia. Mira is an amazing sale associate that helped me set up a test drive and answered all my questions about the car. I also had the pleasure to receive help from Nick, a great addition for financial assistance. With the help of Mira and Nick, I was able to purchase my car at a great price. Without them I wouldn’t have the dream car I have now. Thank you Mira and Nick!

I had a great experience here buying my first car. Mira and the team at Sierra infinit really took care of me and got me a 2015 mustang for a great price. Mira made sure we were taken care of and nothing was a inconvenience I would highly recommend them to any first time buyers or anyone looking for a great deal!

Great purchasing experience. Thank you Mira! From the moment we stepped into the dealership, Mira's warm smile and genuine enthusiasm made us feel welcomed and valued as customers. She took the time to understand our preferences and requirements, ensuring that she presented us with suitable options that aligned perfectly with our needs.

Mira's knowledge about the
QX60 and its features was impressive. She patiently guided us through all the specifications, explaining each aspect in detail, which enabled us to make an informed decision. Her professionalism and expertise instilled a sense of confidence in us throughout the entire process.
What truly set Mira apart was her dedication to providing exceptional customer service.

She was always prompt in responding to our queries, either over the phone, or by email and she made herself available to accommodate our busy schedules! Mira's attention to detail and willingness to go the extra mile made the car-buying experience smooth and enjoyable.

Moreover, her approach was not pushy or overbearing, unlike some salespeople we encountered at other dealerships. Instead, she focused on ensuring that we were completely satisfied with our choice, and she even arranged a test drive to make sure we were comfortable with the vehicle before finalizing the purchase.
Because of Mira's unparalleled assistance, we are now proud owners of a QX60 that we absolutely love. Her dedication and passion for her work truly reflect well on Sierra Infiniti as a whole.

The best car experience ever. Mira Tasha was so helpful and positive. She made this car buying stress free. Mira and Jason went above and beyond to get my daughter into the first car of her dreams! Thank you To
them both for everything!

SCAMMERS! I sold a car to this dealer on a Saturday and was told to come get my check on Monday. I called Monday to be told there’s a delay and it won’t be ready until Thursday. I called every day of the week to see if it was ready and every time was told they’d call back and NEVER did (including their general manager). Finally on Friday I called again and they said they’d call me back. The rep called to tell me that after inspecting the car, they would NOT honor their original offer. I had already signed the title away to them and signed paperwork with their quote. I told them that it was very unprofessional of them to drop their offer after having me sign the car away to which they didn’t care. It’s not my fault that they didn’t do a better inspection of my vehicle before they purchased it. They dropped their original offer by $1700 after making me wait an entire week for my check. DON’T SELL YOUR CAR HERE unless you leave with the check same day! They play the “bait and switch” game!

Recently, my husband and I had the pleasure of leasing an Infiniti QX60 from Sierra Infiniti, and we must say, it was an extremely positive experience. Every staff member made sure the process was smooth. Jason, the sales manager, was incredibly patient and made sure we were happy and got a good deal. Christine in the finance department was very professional and made the paperwork process feel like a breeze. John and Guillermo were exceptional in acquainting us with the features of the car. Mira was also very helpful in finding a car that met our requirements, letting us test drive, and scheduling our appointments at the dealership. A huge shoutout to the entire Sierra Infiniti team. They genuinely go above and beyond for their customers. If you are considering getting an Infiniti, we highly recommend Sierra Infiniti.

I received excellent service from Mira! We happened to see the car online & she was attentive & kind the entire time. Mira also already had the car pulled to the front & ready for a test drive as soon as we arrived (this was a time saver)!

We talked about the details of the car, options for financing & all of my questions were met with clear answers.

If you need a painless car buying experience, Mira is the one to ask for and Sierra Infinity of Monrovia is the place to go.

They were helpful, accommodating, and provided both a comfortable and open car buying experience. I can not express how rare that is and my partner and I are glad we purchased from them after dredging through other, to be frank, unacceptable dealership.
It was an absolute pleasure working with Mira and she deserves a raise, hands down.

Great sales person Mira and great General Manager Nick. This.was a great experience. We will be back here for our next car hope that they are both here when we are ready. Thank you both.

Mira T.helped me complete my lease buyout purchase. She was extremely helpful throughout this process and really took her time to answer any of my questions. I'd definitely recommend my friends and family to this dealership and to see Mira. 10/10

Title: Extremely Disappointed with Service and Professionalism

I recently brought my five-year-old, used Infiniti vehicle into the dealership for servicing due to a concerning engine noise. Despite my extended unlimited miles warranty, the experience was far from satisfactory.

The issue started when the service representative took our car in without conducting any diagnostic tests. Based on our layman's guess of a possible timing belt issue, they prematurely submitted a request to the warranty company for a new engine, costing $20,000. This decision was made without any concrete evidence or thorough investigation into the actual issue, which is not what I expected from a professional dealership.

When asked about the cost of running a diagnostic test, the service representative gave a vague range from $2 to $2000, which was highly perplexing. It felt like communicating with them was a struggle, as they were constantly beating around the bush.

My suspicions were confirmed when the warranty claim was unsurprisingly denied. The service representative admitted that they receive a commission if the warranty covers the required part replacement. This admission hinted at a potential conflict of interest, which was further emphasized by their lack of evidence or proof regarding the supposed engine issue.

In the end, we decided to take our business elsewhere and consulted a local mechanic. Their diagnosis revealed that our car needed a camshaft replacement, not a new engine. It raises questions about the dealership's intentions when they insisted on an entire engine replacement without reasonable justification.

To add insult to injury, after giving them the green light to remove the oil pan, our car started leaking oil upon its return - a problem we never faced before.

This ordeal has cost us not only unnecessary out-of-pocket expenses but also our trust in this dealership. The dealership's unprofessionalism and seemingly dishonest tactics have left a bitter taste in our mouths. We will not be returning to this dealership for any future services. I strongly advise others to be cautious and think twice before seeking their services.

Mira was very helpful in every way, she helped us get a good deal! It was great dealing with her, she has an excellent customer service skills! I would definitely recommend this place esp Mira of you are looking to purchase a new car with Infinity! Keep up the good work Mira!

Tuan Nguyen, my service advisor, was great. Also, the technicians behind the scenes did a great job as well. I was afraid that if I went to Ontario Infiniti, they might ask me to change my engine again. LOL

First time buyer and Sierra Infiniti Monrovia made it a real easy process. If you happen to go, I would definitely recommend you ask for Mira as your salesperson because she was really nice and made sure to get me the best deal I could get.

Got a lexus Rc 350 with 20k miles 2015. Mira taha was able to get the car where I wanted to be in a nice comfortable range.the addons the can negotiate on. I had bad experince with security systems in the past thanks to there understanding they lowered.knowing I drive 4 hours to come there the car had a battery drian they caught due to the radio so they are going to replace it before I even get the car brand new system.thanks Guys!