Hi-Tek Solutions, Downey CA

They’re my go-to guys for any computer related issues. They’re professional, knowledgeable, friendly and offer great prices.

I am over the moon happy for the repair of my labtop. My hard drive was failing and I took it in to get it repaired. Was let know off the bat that I needed a hard drive replacement which I went ahead and did. Great response and now my labtop is good as new. Super happy and will for sure be taking all repair needs to them.

Hi-Tek Solutions does a very good removing the virus, installed a new system, replaced the old hard drive with the SSD hard drive, installed the new anti virus Eset, and the new Microsoft Office 13.with reasonable price

First time here. Brought in my son's laptop. Staff was very nice and helpful. I appreciated the fact that they were going to be honest regarding the repair.

The service was fast and the staff that greeted me was professional, despite me being constantly on their tail because the computer that I dropped off to be moved to an another case was my only computer and I wanted it done as quick as possible. The staff was really patient with me and the end result ended up being worth the wait, will return here for any other computer problems that I can't fix on my own for sure.

Great customer service. Rosie is super helpful and works to get the best deal. They quickly answered the phone and they helped me get all my equipment out of the van.

Customer service is great but unfortunately the 2 month turn around time is terrible!

Experience: I dropped off my computer mid-January, and I got a quote in early February. I was told that it would take 2 weeks for materials to ship and 2 days for the repairs. Shipping took closer to a month (I think they didn't place the order for the parts until I called 2 weeks later to check on the progress because that's when I got the shipping info) and then after receiving the parts, they sat on my computer for another 2 weeks, so I called to check what was happening and why they were taking so long. First, they confused me for another customers, after they identified who I was, they said my computer would be ready that afternoon. Annoyed by their lack of responsiveness and their 2 MONTH TURN AROUND TIME, I asked if I could just pick up my computer since I was unhappy. I understand how covid has affected certain industries, but why sit on my computer parts for 2 weeks when the contract explain how repairs take 1-2 business days. If you need someone to fix your electronics ASAP then Hi-Tek Solutions is not for you.

I know the owner reads the comments so here is a word of advice, be upfront about how busy you are. If it takes you 2 months to make a repair then say so from the beginning. Don't waist people's time.

I will preface by saying they will get the job done, but it's totally not worth the price. Three years ago I brought My PC. I was pretty sure the motherboard died and I didn't have the confidence back then to do the swap on my own. Brought it to them and they confirmed what I already knew, but for around 60ish I ordered a new board and they were going to do the installation, but apparently that caused the CPU to die.which it was working fine before. I found that kind of suspicious.regardless after a couple days when I brought them the new cpu the repair was completed. FYI, they never updated my bios, firmware, or drivers, or set the optimal ram frequency in the BIOS. TO be paying people top dollar, you really do expect them to at least bother to go to the manufacturer webpage and update things.

Fast forward three years, this week, I was going to upgrade my CPU, and needed to do a simple swap out of the motherboard, and maybe a new CPU cooler. I thought to myself. I'm feeling a little lazy, I wonder how much they will charge. I was expecting like $30 to maybe $60 MAX for a simple motherboard swap and also remind them to actually update the drivers this time.

Dude on the phone blew my mind away. He said they would charge minimum 30 just to "look at it" because it's a custom build.that sounds silly to me considering there is no diagnosing.nothing is wrong with it, literally just needs the motherboard swapped. Everything is compatible, there was no thinking involved.

ON top of that they told me labor was going to be around 109 and that was just their initial estimates. I don't remember the exact total I ended up paying three years ago, but I know it wasn't this much. My motherboard wasn't even worth all of their service fees. Even if I didn't know what I was doing, I could afford to break the motherboard and by a new one (very hard to mess up with this btw) SO I ended up doing the job myself that night.it really was a simple job.

Long story short, there is a lot of scammers in the PC industry. By scamming, I mean that what you pay for is overpriced, like mechanics. Sure they will get things to work, but they won't do a thorough job and it will be wayyyy overpriced.

Unless you really really don't know what you're doing (I'm talking about someone who thinks deleting an icon is the same as uninstalling the software) it really is better to just do it yourself, trust me, you can do it. And even if you don't know what your doing, I can guarantee that if you post an ad on FB marketplace or any other online platform, there will be some guy willing to do it for way less or free food lol.

My 2TB WD external harddrive that has a little over 1TB data could not open/viewed in my laptop. I browsed everywhere, read reviews and called to inquire. I took my harddrive to this place to see if they can retrieve the data. I dropped it off along with my new 4TB harddrive. I was told they'll call me and send emails for any update/status on my harddrive.

It took 4 months! And only able to retrieve 60% data. I paid $625 for the time and how much data they can recover! Ridiculous!

I gave them 1 star because of the lack of communications, the time it took, and how much they charge for the percentage of data they can recover.

****There was no percentage offered. I even asked and the receptionist decline and said they only give discount on the next service. Imagine how that makes me feel? !

They offered a good price for my laptop repair and responded very quickly. I recommend Hi Tek for your electronic repair needs.

Customer service is key. The team is professional, knowledgeable and reliable. It’s such a nice experience dealing with a group of people who respect the customer.
I will continue to use for my computer needs and recommend them to my friends.

Great service and awesome quality repair. I’ve been going to hi-tek for a few years and they always do an awesome job.

I recently tried to upgrade my cpu, unfortunately I had to update my bios and I didn’t know how too. So this store was recommended to me. I decided to take it, the price was great and they were able to fix my Pc.

They were very efficient and great at their job! The price to fix my pc was very fast and professional and would recommend this place for any difficulties in your electronics!