Hidden Oaks Apartments, Citrus Heights CA

I would like to first say this place is literally the most unprofessional place I’ve been in a very long time! The management at leasing office are lazy and don’t communicate at all! I would not recommend living here to anyone who wants a safe, quite, and diligent management team!

Management is a joke. They act like they are being inconvenienced by having to put a work order in. Spoke to a women in the office that was incredibly rude. I’ve never heard such horrible customer service. Our garage has been broken into 2 times. Our tires were slashed and we didn’t even get an apology from the office in fact the guy Eli said he probably knows who slashed the tires but wouldn’t tell us. They just came through to make sure fire alarms were working and said that both of ours aren’t working and then left without fixing them.

I called this place made an appointment show up no one's there so I called the number and they're telling me it is a call center the office never new we were coming no one was there in the office miscommunication not worth time going to and parking is very limited there only parking for 1 car per unit very disappointed and unhappy of how they run things

Unfortunately this complex has unsealed granite countertops, which means any drop of water not immediately wiped up stains the counters. Also, when I moved out, the complex sent my security deposit to the wrong person and address.

In this review i have attached a response to the 3 day to quit notice left on my door Apartment 23. I want it to be know that the current manger of this property is acting like a child. She first forbid me from speaking to her in person. As of 1100 Sunday June 21st refused to accept my response to the notice. My letter is attached.

I highly do not recommend this apartment complex. Management sucks! They are rude and sketchy! DO NOT RENT FROM THEM!

With the panedemic upon us and orders to stay at home given by our Govenor I had fully planned on doing exactly that before hand simply because I am more introvert than not. When I do venture out to check my mail or shop I can still count on a quiet tranquil atmosphere and I am glad this is my home!

Do not move here! Lots of crimes and the management does not care about security and they do not install camera. They charge almost all of your downpayment for cleaning services when you move out and never say sorry and does not provide any money for their mismanagement, inconvenience, and insecure condition. Only stupid person will move here after reading all these reviews with the lowest rates. Basically, they make fraud on your deposit and don’t give you back. You can report to the police about their management’s fraud.

Cons:

Don’t bother cleaning your apartment spotless when you move out. They take ALL of your deposit. I left the place SPOTLESS & had never mounted anything to the walls & received only a $37 refund from my $300 deposit. Ridiculous. There were always the smell of cigarettes lingering through the vents. Be prepared for a ridiculous increase in renewing your lease after your first lease is over if you plan to stay. After my 12 month lease ended ($1099), a month to month lease was $2,554. I was charged $500+ For extending my stay for another week. They are a ridiculous money hungry corporate. The washer in the unit does not even provide a sufficient level of water to wash your clothes. When brought to their attention about it, they say that’s how all of them are. 610sq ft definitely feels more like a 510sq ft apartment. There is dog poop all over the lawn. The gym is quite stuffy as they did not ever turn the AC on in there. & you will find all kinds of crazy looking spiders in your unit.

Pros:

-It is a beautiful complex & very peaceful.
-Maintenance guys were fast to respond about issues.

Called them today to set up an appointment to see the apartment. Spoke to their agent, was told that they have a representative over there who would show me everything. Arrived exactly at the time agreed (Saturday, 1 pm). The lady (manager) was talking with the other people. Told me she is on lunch and could be available only in an hour. My time (especially on Saturday) is more valuable than your lunch, guys. We made an appointment. You need to fix the communication issue within your company. The agents don't seem to know what the schedule their representatives have on-site. Or maybe the manager just didn't tell the truth. I don't know. If you don't respect my time, you are not getting my money.

Do not move here. Expensive and very noisy and crime infested. I have been here almost three years and the safety has diminished. Car break ins and tire slashings. If you complain about the noisy neighbors they start building a case against you. My car had six tire slashings in ten days and just for putting a note warning any perpatrator to stay away I have to leave.
People can smoke ciggarettes indoors and the insulation is very bad. It smells horrible from it.
For the price it is not worth it.

Update!

After four years they got back in touch to throttle me with a bill from the Sec deposit forfeiture paperwork, which I never saw until now, a violation of Civil Code 1950.5 (g) (1). Plainly, they are claiming normal wear and tear in the break down of charges which violates cal.civil code § 1950.5 (b) (2).

I have never had any property management company try to do this much shady business with me. This is absurd. I'd say to stay the hell away from them, but I'd hope that you've already come to that conclusion yourself.

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I'm really regretting ever living at Hidden Oaks. When I first moved in, it was awesome, the place is pretty, and everything, but experience has hardened every good thing into more of what I hate.

They've threatened us with eviction and lawyer fees when we have always paid our dues, have never been bad neighbors or difficult. And now because I don't read their newsletter or remember everything from the lease after over a year and a half, I'm forced by binding contract to spend nearly 800 dollars to stay here until the 26th of April, not even a full month, where a months rent has been 585 for me- when a simple phone call from them a month ago would have been sufficient to avoid all of this stress. If you do go with them, make sure to check the lease before signing and MAKE SURE it's a FIXED TERM LEASE.
They don't care about keeping you as a resident, and they won't spare a single moment's thought for you in any regard that matters. Stay away from them - there are better/ nicer / cheaper places to live that have far better service than here.

Oh, and if your appliances go out on you or your fridge leaks (because it's all old and cheap), don't expect to get any help after the 5th complaint.
Cheers! And good luck to you on your apartment hunt!

I have had my tires slashed twice in the past four days, as well as had three foot long scratch gouged deep into the hood of my car
. Today is 02/03/2019. Vandalism damage to my car is easily $3,000.00 (Police report 19-41248). I know who did the act, as I saw a large male neighbor near my car. I am disabled. I have no right hip socket. I can only walk one block daily. I have job interviews I cannot make on Thursday. I have no enemies and do not socialize with anyone. When I first moved in, noisy neighbors threatened to beat up my Autistic son, kept my family awake at night for 10 months straight. I missed out on job interviews from being kept awake all night. Management did nothing to compensate me for not having a safe and habitable environment, and no compensation for the abusive tenant that was allowed by property management to interfere with future employment contracts. I have lived here since 2016. Security does not patrol enough here. There are no cameras to help reduce crime. The last time I made a post here, my residency was threatened by former office management. I Like to say good things about people. Yet, I have not been given an
opportunity to do so, resulting from people's actions and inactions. They need better security and cameras here. Update: Rear tire slashed again on February 12,2019 (Police report 19-51573). I know who did it. I saw the woman running from my car into her apartment. The police did nothing!

This was the worse place I have ever lived. Dog poop everywhere, downstairs neighbors took my plants and tennis shoes from my front door and threw them in the bushes. Druggies everywhere and garbage areas were filthy, loud music, racing cars and neighbors fighting. Smell of cigarettes and marijuana were overpowering. Office staff ignored complaints about the dog poop and maint did nothing to clean it up. When I moved because they were trying to evict me, the management company tried to charge me over $10,000 due to broken lease. Horrible place to live. I was there 1 year and 1 year too long. Stay away is all I can say. Office staff lies through their teeth and are rude and very unaccommodating. I asked it they patrol the property to see the dog poop and junky looking outside of apartments. Denise said they walk it daily.what a crock. If they did they would do something about the pig sty.

I lived there for 4 years with my boyfriend and had a pediphile living above us at first and was not told there were any around, then one of the lazy blonds that worked in the office around 2008 or 2009 lost our rent money order and after we got it taken care of gave us a late fee notice 3 months after the fact even though they lost it and had both money order stubs.then I was talking to by best friend who also lived in those apartments about the missing rent issue and the girl comes out of the office and tells me to get in her office like I was a child, freedom of speech I have the right to talk to my best friend about what I want to, then she has the gull to tell my to put in my 30 days or she is going to evict us, I told her to go ahead and I would sue her, found out after I moved that she got transferred to another property. I would never live in another FPI managed property after living there and Autumn Ridge both

Lived there for almost 2 years in the front newer units and then once my husband and I had a baby we moved to the back units for the 2 bedrooms.and that was a mistake. The older units are in the back and we had cockroaches, and they were coming from the vents from one of the neighbors. It was disgusting. And their only option was either spray outside or bomb the house (which pregnant woman and children can't be in or around the house for 6 hours) and we'd have to move out all of our clothes, remove everything from cupboards and cabinets.what a hassle for something that shouldn't be a problem in the first place (so obviously we opted for spraying outside). Literally day 2 of moving in and upside down from under a vent is a dead cockroach. Then came the cigarette smoke. These apartments aren't smoke free. People can literally light up in their houses and as long as it's not by the park. GO FOR IT. My now 10 month old has asthma because our apartment smelled like a dirty casino from the next door neighbor. I asked for them to help remedy this and they suggested to put filters in the vents to help since they said they can't do anything about the indoor smoking. I asked if thats something they will do, and they said no. So under California law I told them it was a health related matter and it needed to be fixed and if not I will fix it after 30 days and deduct it from rent as it's my California right to do so if they don't comply in 30 days. Well that got them up in arms but nope! Still never got fixed. Do yourself a favor.if your going to rent here. I recommend the front newer units, or better yet don't rent there at all.