Highland Palms Healthcare Center

I was a patient at Highland Palms for three months. With the wonderful care of the staff especially, Laura in Physical Therapy, I was able to return home at the end of that time. What a Blessing it was to be a patient there.
Rosemary K

I'm just going to get straight to the point if you have to be admitted in a
skilled nursing facility or you have a family member that has to be admitted in a skilled nursing facility, PLEASE do not put them in Highland Palms.
My brother had three trips back and forth to the hospital. One of those trips, he himself had to call 911 because of the severe neglect from the medical staff. The last trip he taken to the hospital our family was never informed about it. It wasn't until a week went by and my brother never answered his cell phone or the phone in his room. Our family began to worry about him. I called and talked to the nurse and he told me my brother was fine. He was just tired and was resting. I don't live close to Highland Palms. So it wasn't easy for me to jump in the car and run over there. BUT I was getting ready to come down to check on him in person but before I did I attempted to call one more time to see if I could talk to another nurse to see if I could possibly get
any information. I did get ahold of a nurse. He did inform me that my brother was sent to the hospital with respiratory failure problems. I immediately called the hospital where they informed me. He went from the emergency room straight to ICU and put on a ventilator we never did get to say "Goodbye" to my brother as he passed away.
I can't tell you how much our family hurts. And how upset we are with this place. All I can do right now is tell everyone that is reading my review do not come here. Do not put your family In their care!

Highland Palms was chosen because of the good reviews it had. We put OUR trust, in these professionals to take good care of our loved one. 2 weeks ago, my family member, who had been at this facility for nearly the majority of the year, passed away. Ultimately, due to the GROSS level of negligence he received from this place. His immediate family was NEVER notified when he was transported to the hospital with severe phnemonia. It wasn’t until family called the facility because our loved one was not answering phone calls that we were informed he had been in ICU for a WEEK. By then, it was too late. His phenmonia had gone untreated for too long. A man who served for his country, risked his life for the freedom we all have today, deserved better. There is NO excuse. If you are far away, out of state, or simply not able to physically go check on your loved ones often while under their care, I do NOT recommend Highland Palms.

I was there in 2021 my stay at thishotel - the needles was the. Best all my nurses CNA's RVN LVN's everyone all Staff and of course the Director very professional and helpful you can definitely feel thecare and the Love

Please disregard the first rating I was emotionally upset however after talking to the NOC shift nurse supervisor the matter was dealt with professionally and swiftly and effectivly.everything is okay just as I thought it should be such a professional facility as this one. 5 star quality