Highlander Termite Control, Shingle Springs CA

The staff is rude and not willing to provide good customer service. I waited a whole week for them to come back to my unit again, the first time I was not even aware as my apartments did not even inform me. So we did not have everything cleared out. My kids and I spent hours removing everything from the kitchen cabinets and cleaning them out. I had to drop my dog off at a family member's house just for them to return and tell me because I had my coffee maker on the counter and some things on the fridge that I would have to wait a whole other week just for them to come back. Meanwhile, we have roaches running around. I even recorded the issue and took pictures. We told the guy who came out that we could quickly remove it, I was home at the time, my sixteen-year-old son was home, and my neighbor was there as well. We had just returned home and was on the way out again. It would have taken us 2-3 minutes max. The guy was rude and said no he was not waiting and just hurried and left. He told me that we would have to wait a whole other week with all of our kitchen items and bathroom items just sitting out. He blamed my property manager and when I contacted them they were highly upset and said that was not okay for a vendor they are paying weekly to come out. The only reason why I am dealing with this company is because my apartments hired them. The owner reached out to me on my Yelp review and said that the company has a strict time policy and due to that they could not wait 2-3 mins (I am stretching the time too because it most likely would have been way less) for us to remove a coffee machine, an old small bowl at the top of the cabinet that we accidentally missed, and two appliances off the fridge. When we had already waited the whole day for them to come out. The guy did not even show up until close to 4: 00pm and we were supposed to also be out of our apartment for 6 hours since my son and I both have asthma. Seem to me like he was more in a rush to go home because the first time he came out which was in the morning, he must of spent about 20 mins explaining the different type of roaches to me before he left. Would not recommend them at all!