Hilton Pasadena

Our stay was ruined by the protests going on outside the hotel. Starting at 7am with drumming and bullhorns. Management gave the usual excuse and rudely dismissed my complaint. What a horrible way to treat your guests, won't stay there ever again.

The staff was great and welcoming. I ordered room service and Katrina was fast and very helpful. The front desk also took good care of me. 10 out of 10, I highly recommend

Great location and rooms are nice and clean. Unfortunately the Hotel Manager, Lobby Manager and Restaurant Manager need to keep quarters on hand. They could not even come up with $4.00 in quarters for laundry for me.
As I travel for work and would like clean cloths, this hotel failed in being prepared.
Made me wonder what else is wrong or not complete or cleaned now. If you can’t maintain a roll of quarters, then something is wrong.
I won’t be back and I recommend being prepared when staying at this hotel.
They could run out of clean towels or anything else.

Nice rooms, excellent customer service! We ate at the restaurant. Food and drinks were great! The staff was so nice and checked on us often.

We attended an event at the Hilton. Very nice event. We had lunch at the hotel cafe even with a limited menu the staff were courteous under pressure. Outside there were protesters, we even saw a few using the hotel parking structure.

It’s a wonderful, well-maintained hotel in Pasadena. Staff were welcoming; valets were courteous and friendly; and the Corner Craft & Kitchen Bar had an inviting selection of drinks, small plates, and entrees. Only negative is that newly renovated bathroom was small: width of shower area could be wider as I kept hitting my elbows against the wall/glass door.

Please excuse this extended review but it is absolutely necessary.

From the moment we checked in to the minute we left, the staff in this fine establishment was A+! I have stayed in Hilton's locally, nationally and internationally, and THIS particular hotel was simply spectacular. Clean! Smelled great everywhere, the staff! Amazing. Did I say the staff is amazing? The staff at this hotel is A-mazing!

Thank you, Hilton Pasadena, for one of the most beautiful stays our family has ever experienced.

Well done.

Dr. Marv Reid

New visit June18 2023: Manager Eli was outstanding, and set out to make sure we had a nice visit. He was organized, helpful and went the extra mile for us. He is the reason we will be back. The hotel rooms, though, are still a little dated. Also, like many hotels, they cut back cleaning staff and daily service under the guise of Covid-19, but the Hilton chain decided to be cheap and didn't bring back the staff. Unfortunately, it affects service. Now check-in is at 4 instead of 3! Also, our room weirdly only had ONE towel. I noticed this at 9 PM. I called housekeeping and ordered towels, but an hour later, still no towels. So, I called the front desk. After another 20 minutes, the front desk called to see if we got our towels. Nope. By this time it was very late and I decided to shower and use the hand towel while my husband went to track down towels for the morning. The towels finally showed up. Bottom line: They need more support staff. That seems to be a Hilton corporate cheap-arse decision, and that is why many of our friends have changed to boutique hotels. We hang in there with Hilton because we travel a lot and do points; otherwise, we'd make the change to cute rooms with good service, too. This visit is upgraded to 3 stars because of manager Eli, but corporate decisions are bogging down the Hilton brand.

April 16,2023 visit: My rate was for room and valet parking, but they sneaked on an extra valet charge. Beverly Hills Hilton is the WORST at this, and I was so disappointed that an extra $25 was tacked on at the last minute after confirming rate and parking. The rooms still look a little dated even after their remodel-still browns and yellows-but it was comfortable and quiet. The breakfast restaurant was updated and nice, but I really feel Diamond level members should get free coffee when you use the breakfast credit. It's a little thing, but they should reward loyalty. It was a little way off Colorado Blvd. I like to browse Vromans at night or walk after dinner, but I'm not sure I would do that at night. The cleaning staff was great. Everyone was helpful and friendly, but it's really hard to get past 2 stars with me if the bill is incorrect. Keep trying.

I loved staying here, only thing I do not recommend is getting the salad from the down stairs restaurant, $16 for just lettuce an ranch

A woman named Mayd was so nice and welcoming upon check in the few days I was a guest. Thanks so much again, sincerely Ms.cox

Not the Best Hilton, the room was dirty and ordered Room service …lipstick on the glass is a yuck! Very loud hotel.

My family stayed here for three nights, and I'm glad it wasn't four. Tino in the restaurant is a shining star, but Marissa behind the front desk is the keeper of soft goods. Her defense of the hotels true currency is commendable, but very frustrating for guests. It's good to be home!

I realize this is a 3 star hotel so my expectations were tempered. From a distance everything about this place is fine. If you look closely you can begin to see the age of the building, and if you stay more than one night you'll begin to see issues with mindset of some of the desk staff.

Just to keep this short, be warned! Obviously, this hotel is set up on a monetary system. There is an underlying, sinister financial system at this hotel that I became aware of immediately. Pillows and towels folks!

If you desire more than the desk staff feels appropriate then you are in for a war. Notice I said war not battle. My war for one towel and two pillows per person in our room was an everyday event.

If Marissa is behind the desk don't waste your time. I suggest a flank move, look for house keeping people in the halls. These folks are nice and seem to be unaware of Marissa's grand scheme to corner the market on towels and pillows.

This was a trip that was way overdue and everyone at the Hilton were absolutely incredible!
Kim was the Front Desk associate when I called the Hotel. Having, myself, been in Hospitality… Kim was very attentive when I asked for an early check-in and was able to accommodate the request! That saved us some hours from not knowing where or what to do before the actual check-in time!
The Housekeepers were all nice and friendly as well how helpful it was when we called for any additional amenities!
We were ready to step out when I realized I had left my facial mask in the car… I went down to Front Desk and asked if they had any… I was actually handed two masks in return!
A great location… literally walking distance from the Pasadena Convention Center! Definitely a place we will keep in mind for future trips and events!

This was a typical Hilton experience—clean and comfortable rooms, great staff, and a really wonderful location. If you need a spot in or near Pasadena, I highly recommend the Hilton.

Everything is good but parking fee
25 dollars is a bit harsh ㅡㅡ. Even the valet is paid separately

I stayed there overnight before 4th of July. As a loyal Hilton honors member, the hotel left their customer to have a fun night with bed bug. It was not surprised that their speculation comes out negative, which also they aren’t be able to prove that their team was speculating on the sheet that was used by me. Lol. Thank you Hilton for made my holiday so itching!

Great experience.
Clean rooms.
Modern amenities.
Fast service.
Friendly.

What more can you ask for?

The hotel is great, and would have gotten 5 stars, except that the coffee stand is closed by 10am. If you can't staff it during the day, then at least have a coffee pot sitting out in the lobby for guests to be able to pour a cup of coffee that's larger than the 2 tiny cups provided in the room.

The hotel is very nice. The room spacious and clean.
The only negative note was the shower head that didn't work, forcing us to use the main shower head (very inconvenient for me as I didn't want to get my hair wet).
We were also given a room that overlooked the area where the air conditioner vents are located, but luckily the noise was not excessive.

The hotel is nice, seems new with updated layout. Just be aware that they charge $50 for a late check out, even if you are a Hilton Honors member.
That is horrible way to try to get extra money from customers. Maybe they just want to discourage late check outs, but other hotels manage to accommodate them and adjust their cleaning assignments. It is tragic to their customer service and the perception of my experience with them.