Hipcamp Outpost

We have been using Hipcamp for several years & enjoyed the service up until we experienced a safety concern at a site a few weeks ago. It is clear now that the service was only enjoyable because we were lucky enough to have stayed with trustworthy hosts up until then. Hipcamp does not value camper safety or privacy & puts the burden on the camper to prove issues at sites to an unreasonable degree.

The short of it is, my partner & I are avid campers and have camped at a diverse range of sites for many years. Remote, populated, with & without amenities, etc. We felt unsafe at this campsite. This is a subjective opinion, but it is how we felt nonetheless & had a list of reasons for those feelings. The host was rude & confrontational when we expressed these feelings. Hipcamp support was unhelpful in mediation. A refund was denied several times & instead my character was attacked. No one on their team believed me. And the host saw no repercussions; it even appears they have adjusted the site's rating to exclude my negative review. Hipcamp support only offered a refund after I contacted my bank for help & the request was escalated.

I wish we had documented the safety issues in photos, as we were not believed & the host lied about the site/experience (on their listing, to support, and through public review replies online). I truly thought our concerns would be handled quickly & professionally, but my trust in the service was misplaced. Please don't make the same mistake we did.

Don’t believe anything they say. Was promised the host would meet us, was promised, there would be water, I was promised there would be showers. No one was there. The water was turned off and of course the showers were not functioning. Called the number that was posted for the host, got no answer, and he never returned my phone call. Stay away from this company. I think it’s a scam.

Title: Disappointing Experience with Hipcamp's Customer Service

Rating:

I recently had the misfortune of using Hipcamp for a camping reservation, and I must say that my overall customer experience was extremely disappointing. From start to finish, I encountered numerous issues, and the customer service I received only exacerbated the problems.

First and foremost, I found Hipcamp's website to be clunky and unintuitive. The process of searching for available campsites was unnecessarily complicated, and the filters provided were directing me to locations that were two hours sway from my search parameters. It was frustrating to spend hours trying to find a suitable campsite, only to end up settling for a one that hipcamp says was close to Mendocino but in actuality it was 2.5 hours away and did not realize this on the hip camp platform.

However, the real nightmare began when I had to contact Hipcamp's customer service. Despite their claims of providing 24/7 support, their response time was abysmal. Their lack of urgency and poor communication left me feeling frustrated and unheard.

When I finally managed to reach a customer service representative, I was met with an indifferent and unhelpful attitude. Instead of offering genuine solutions, like a credit or refund the representative seemed more interested in shifting the blame and making excuses for the company's shortcomings. Their lack of empathy and professionalism was evident, making it clear that customer satisfaction was not a priority for Hipcamp.

To make matters worse, It was evident that Hipcamp had failed to ensure accurate information, leading to a complete mismatch between expectations and reality. Their lack of transparency, poor communication, and unresponsive support left a sour taste.

In conclusion, my experience with Hipcamp's customer service and overall customer experience was subpar. The website's usability was frustrating, the customer service was unhelpful and indifferent, and the misleading information about the campsites location was deeply disappointing. I would caution anyone considering using Hipcamp to think twice and explore alternative options that prioritize customer satisfaction and transparency.