Holiday Inn Express Palm Desert, an IHG Hotel

Excellent customer service and impeccably clean! Great night sleep in a beautiful location. Large variety of breakfast items and probably the best biscuits and gravy I’ve ever had at a hotel! Definitely would stay here again:)

I am grateful to the staff and management at this hotel for stellar service and above and beyond genuine concern for providing a stay that made it feel homey and safe. I had a longer stay off and on for 2 months while waiting for house remodeling phases and I cannot express enough how amazing the staff is. With the exception of one manager, each and every employee is the epitome of what hotel service should be everywhere. The front desk agents are genuine and friendly and take steps to ensure you have as little trouble and as many comforts and welcoming as they can give. IHG is the parent company of Holiday Inn and they have a handbook perfect collection of workers in this location. Craig, Justin, Alicia are the most professional, patient and thoughtful front desk handlers. They reinforce the standards of IHG and make this my go to place in any time of an out of home stay. The Assistant Manager and Manager of the hotel support their staff 200 percent and give them the means to deliver the service they do. The housekeepers are warm, friendly and always laughing and accommodating. It is easy to see they enjoy their workplace and their peers. The hotel itself is immaculate and highly sterilized. The breakfast in the morning hours is all you can eat and amazing. Pancake machine, lots of pastries, eggs, proteins, hot cinnamon rolls and service that rivals that of many cafes. I was sad to see that the majority of breakfast diners did not tip the workers who never stopped for 3 hours in cleaning, restocking, refreshing the food and dining areas. They accommodate special requests and take great pride in starting their guests out with a strong breakfast and a snack for the road. The laundry facility was spotless.even behind the washer where all the hoses are and the trim around the floor and the ceiling as well as the vents.dust free. One dollar to wash one dollar to dry.by far the cheapest coin laundry I have seen out of dozens of hotels. I highly recommend this place and recommend no other in this valley as the service, true cleanliness, and personal interaction with staff is beyond words and above comparison. I thank all of the staff, as well as do my children. My son has a Cardiological lifelong condition and this hotel made him feel 100 percent safe during the pandemic. My only issue honestly was with one staff member who worked the morning desk and consistently had a bad attitude or a sour look on her face. My interactions and the ones I observed between her and the other guests consistently seemed like a bother to her. Her manner of speaking was always condescending and irritated and had no patience for people. Her tone towards people was maddening to me and often times I and my children would avoid the morning desk unless necessary. However everyone has tough periods. I always hope to see a turn around in attitude when I return to a hotel. But one sour face didn't tarnish the facts that this hotel is top tier in service and accommodation and value. 10 out of 5 stars and IHG needs to recognize the value of the staff they have here in Palm Desert. They are the standard of service.

So noisy! I understand people can't work in silence. But why must they stand right outside my door and shout to each other?

Location, Location, Location! This is an excellent Holiday Inn Express with comfortable beds. They also have hot breakfast buffet with scrambled eggs, potatoes, turkey sausage, toast, pastry, and misc.including fresh pancakes.we will return. Great pool and hot tub outside.

Lots to do within walking distance. Pool, shuffle board, tennis court, outdoor seating. Clean modern rooms. Well done.

Not great, even for a holiday inn it was kinda bad. Big cockroaches in the room, inadequate bathroom area, room was very stuffy and no air flow. Had to turn on the AC even tho it wasn’t hot out.

To top it all off there were a couple of youth soccer teams that showed up and took over the hotel, which is fine, but they basically crowded out everyone else out of the pool, breakfast, etc.

Friendly and Helpful Staff, Clean and Comfortable Room and nice location. Would definitely stay here again as we travel through town

Modern and clean. So happy we stayed here. Jenny was so helpful and even took some Instagram photos. Thanks Jenny!

Staff was friendly, room was clean and bed was very comfortable. Love the new updates to lobby. Pool was very clean and warm. Could add more to breakfast.

It's a Holiday Inn.
It is consistent with what you have come to expect from the franchise.
Clean rooms and simple amenities.
We love our IHG rewards program.
The pool was very nice. It wasn't saturated with chlorine so hanging out in the pool was enjoyable.

Rooms could use some febreze, but really nice ambience. Breakfast is amazing. I was really impressed that there is no "outside" access into the rooms. Felt safer that way

Once we got situated in an acceptable room, it was clean, comfortable and well appointed.

Good breakfast. Great value.

Update, changing the review to!

When you first arrive, just go straight from the traffic light and you can park anywhere along that stretch of driveway as well as additional parking in the back toward the tennis court (+1 star), which by the way is a pokemon stop (+1 star)!

I was near my friend's place (+1 star), just down the street, so we can go to dinner together in a flash! There is a grocery store across the street if you need some snacks (+1 star). Hotel itself also have vending machine full of snacks, but too small for my munchy self.

There was a sandstorm that blew in heavily when I stayed. Even though I wanted to use the court, it was covered in sand. The hotel staff quickly washed the sand away at the entrance to the hotel in the morning.

The complementary breakfast was delicious! I had scrambled eggs, sausages, a warm cinnamon roll, a carton of reduce fat milk, and a strawberry chibani yogurt. There were other items, such as blueberry muffins, toasts, bagels, fruit juices, oatmeal (various flavors from Quakers), cereals, blueberry yogurt, crwamcheese spread, and individual packaged nuts and dried fruits for toppings on your yogurt! (+1star) I thoroughly enjoyed my stay!

This is a great place to stay. My room was excellent, clean, and looked like it had been refurbished recently. The breakfast was excellent and exceeded my expectations. The pool is quiet and comfortable. It's in a great location, too. I definitely intend to stay again next time I'm in Palm Desert.

Well I really was hoping for a nice place to stay, but.
The microwave in the room didn't work, the bathroom door doesn't shut all the way so therefore it can't be locked, some of the rooms the wall thermostat is connected to the air conditioning some of the rooms it isn't. Our room was ice cold, so I was fiddling with the thermostat and came to find out the controls are on the unit itself. The air conditioning unit is super noisy. I know this because we tried to get other rooms and they seem to have the same or similar problems.

On the plus side breakfast was pretty good. Hotel staff is very friendly. The pool is nice and big and clean so is the hot tub. They have a tennis court and two ground shuffle ball courts.

I'm hoping that my experience is just an anomaly in that what other guests have experienced. It could be a really nice hotel if they kept up with the maintenance.

Probably the friendliest staff I've ever come across very professional very caring eager to please I'll always be a guest at the Holiday Inn Palm Desert thanks everybody you made the stay a real treat

We stayed here while visiting family nearby. Rates were very reasonable. Like any lodging location, we were advised not to leave valuables in our car. While that gave us some caution, that's just common sense! Our room was very spacious and clean, with in-room coffee and a balcony with seating. Staff at the front desk was very friendly. Lobby was also very clean and a full breakfast was provided. We never had any issue or problem here, and we would likely stay here again on our next visit.

The stay was great thank u
Only complaint is floors were pretty dirty. My feet were dirty and black just walking around In there barefoot. Carpet needs deep cleaning and floors swept and mopped. Other than that Stay was good, breakfast was yummy next morning