Home2 Suites by Hilton San Francisco Airport North, South San Francisco CA

Wasn't too happy at checkout. I left a day early and before checkout time and was still charged for the next day in full. Being a member of Bonvoy with Titanium status, most hotels will work with me on this. Here, I was charged for the full day of my stay including taxes as well as parking! I got the parking charge removed but still had to pay for the unused day in full. I won't be staying here again. As expensive as the rooms are the charge should've been a modest early departure fee.

I booked one of the meeting rooms to host our work holiday party. The room was perfect for what we needed. Everyone had a good time. After the party, I knew I would be exhausted and wouldn’t want to drive home. I ended up staying the night with my dog. The room was perfect. It had a full size refrigerator, stove and microwave. Very spacious and quiet…also, very clean. The breakfast in the morning was decent…hey, it’s free 99 so it hit the spot for me. My overall experience with HOME2 SSF was fantastic. I would like to give a big shout out to Shetal who helped me secure the meeting room and was very patient and answered all of my annoying questions…lol. Also, Thank you, Kathy for helping me with my overnight reservation. You guys are great

Your experience at front desk is going to be 50/50 if it's going to be good. The younger Asian guy is pretty absent and not helpful. We called the day before for an early check in, and the person at the front desk make sure to make a note on our reservation. Although when we arrived, this "note" was missing. So we ended up waiting 3+ hours for our room.

I understand check in is at 3pm and anything early is a favor. But that's why we called the day before. Don't tell it will be ready and then change your terms the last minute.

Excellet hotel near the airpoart and convenient drive to city. Good breakfast and location.

Like the new rooms, facility in general and location but absolutely have systemic issues with breakfast & room services. If management thinks they are cutting costs by controlling staffing, every breakfast item, housekeeping services (you must request explicitly they won't knock on door). Well they just lost this customer! By the second day I was hating it. Hilton lost it by a mile.

My wife and I stayed here on Thursday night, December 28. On Friday morning, upon checking out, I voiced my displeasure with a situation. I was told that the General Manager, Walton Xu, would call me by the end of that day. He didn't. I tried calling him before the end of the day but was told that he was already gone and wouldn't return until Tuesday, January 2. When I tried to get further information, the staff member told me that he would be too busy after the holidays and then hung up on me. I waited and now it's the following Friday and still no call. So I called again.tried SEVERAL times.only to have my calls directed to a voicemail that says it's out of service. The staff, or whomever it is, is blocking me from talking to someone if they are even on property at all. Because when I called Hilton, they told me that the "owner" was the General Manager and that they didn't know who that was. The business is obviously being run "on the cheap" and should have no right to bear the Hilton name. Stay away.

I really loved my room! Very spacious! I love that t had a refrigerator, microwave, dishwasher, silverware, plates, cups, all the things I needed. What bothered me was, the Front desk didn't alarm me on how the light work inside the room. I walked in a dark room and none of the lights worked, so I left to go back downstairs to see but housekeeping helped me! I think the Front Desk should explain that at check in so they won't experience what I experienced. All type of things ran through my mind while searching for light.
I am booked for a suite for tonight, I can't wait! The rooms are very clean and I would recommend this place to anyone! This is gonna be my new place to stay when I come back.
I'll let you know how I like the suite next!
Happy New Year to all!

Spacious, cleaned, super comfortable. Hot breakfast is good. Staff is friendly. Definitely will stay again

Do not stay here. The girl at the front desk barely spoke english and the first room I got smelled like a chemical bath. The second room she gave me had a group of employees in it. The third room I got had three floor drying fans in the room next to it with the door open blowing damp air into the hall. When we were forced to extend our stay the next morning, the maid kept trying to get in and this same braindead girl at the front desk kept calling the room while I was in meetings saying that I had to check out and check back in after we paid for everything. I don’t know how she even got hired. When I went downstairs to do this same employee from the first day said the room wasn’t paid for when it clearly was. After speaking with a manager and a help desk rep, it took over an HOUR to get my keycards back and I ended up missing a meeting. The woman behind the breakfast bar was sweet, maybe they should move her to the front desk. I’m done with hilton hotels and going back to Marriott.

This Hotel was recommended by several friends and family members however, this was my 1st stay. OMG, I loved it! We stayed for 4 days and 3 nights and everything was just perfect! The staff was extremely friendly, helpful and accommodating inside of the beautifully Christmas decorated building! The lobby was sparkling clean and you could smell the freshness in the air as well as in the rooms. Very spacious rooms with all the amenities needed to make your stay comfortable. I had to checkout but really didn’t want to!

Very Clean. Very courteous attention. Very complete and of quality breakfast.
Secure parking. Very close to the airport and located in a quiet area.

Very clean. Very courteous attention. Very complete and quality breakfast. Secure parking. Very close to the airport and located in a quiet area.

I've never stayed at Home2 Suites until Tuesday. OMG, the service was FABULOUS and our room was perfect! I've stayed at other hotels and spas and the toilets haven't been cleaned, but here. EVERYTHING was clean, well kept and beautiful! Anytime I need to rent a room again around the airport, this will be my spot. Oh, and the breakfast was delicious.cooked, nice and hot. I highly recommend booking a room here, their prices were way better than Embassy Suites and so are their rooms.

Great location with nice staff and clean rooms! Martha from the dining place was a standout! We really appreciate her kind and friendly service. My family and I had a great SF vacation because of this wonderful Home 2 spot!

Recently spent 6 weeks there on company business. Staff was very helpful and worked to quickly resolve any issues. Recently remodeled room was clean, spacious, and well appointed with furnishings. I love the walk in shower and the large flat screen TV with a decent channel lineup. There is a well equipped gym and laundry facility onsite. Nice selection of food for breakfast including hot items. Home2 also offers a generous selection of convenience food and beverage items available to purchase 24/7. Beverage selection includes wine and beer. The kitchenette is well equipped considering the size of the room but there's no cooktop. Instead, hot plates are available to check out at the front desk. Unfortunately there's no airport shuttle which seems to be the trend in a post COVID world. Overall I had a pleasant stay and will happily stay there again in the future.

Clean rooms and hotel overall, friendly service, spacious rooms, clean bathrooms, good complementary breakfast options, coffee/tea always available (24hrs) by the concierge, safe location close to many companies, easy access to the highway, parking is paid but that’s the same for most hotels in the area. Great for a small or extended stay. Will def be coming back here for my next work trip.

The staff wasn’t the friendliest ever but they weren’t rude, just made me a little uncomfortable. There was also a strange smell in the hallways leading to the rooms but it’s gone in the room, so not too bothersome.