Honda World, Westminster CA

Honda World has been my go to dealership for all my new vehicles for over a decade the service is outstanding Rodrigo my service advisor has gone over and above the call of duty and is always on top of all of my needs his follow up is outstanding he’s definitely an asset to the dealership. Thank you for making me a happy customer

Why isn't when you go to a dealership they find a lot of things to fix which has nothing to do with your immediate problem and all caused 300 to $600 each item. They don't do anything to try to save the customer money money nothing just the opposite the opposite Very disappointed I felt like I needed to take a shower after I left the dealership I will not be going to this dealership ever again in my life. I talked to Customer there who had a horrible experience with buying a car brought it back after a week light on the application scammy scammy scammy So depressing

Cindy the service advisor likes to take advantage of old people by selling services that they don’t need.

Waste of my time + untrustworthy sales team.

Montserrat pressured me to get on the phone despite my numerous polite requests to provide guidance on pricing via email. I continued to ask for pricing before providing my phone number and was told E-PRICE is MSRP and also mentioned accessories package that was negotiable. NO MENTION OF MARK-UP. So I provided my number and was told Sonny, a floor manager would be in touch.

Sonny got me to commit to an appointment time that same day, also did NOT MENTION MARK-UP. My partner and I drove 1.5 hours, had to wait 15 minutes, only be then told there was a $6,000 mark up and that "no one" was selling this vehicle or any Honda without mark-up. We immediately left and drove back home for a total waste of 3+ hours and a shady bait-and-switch. NO ONE APOLOGIZED at any point for the miscommunication while we were still at the dealership nor any follow up after. They didn't try to work with us to bring the mark up down, nothing. They just expected us to fork over an extra $6k because we were already there.

By the way, SEVERAL Honda dealerships offered me fair and reasonable deals AT MSRP with NO MARK-UP. We were going back and forth with 2 dealerships at the end, both working with us and giving us price markdowns to win our business. Ultimately we went with the most trustworthy dealership and salesperson that was 100% upfront, honest, and transparent with us throughout the entire process. So when Westminster said "no one" is doing deals like that, it was a straight up lie. I knew it was a lie then and definitely know it now.

I don't do business with people I don't trust. I will never do business with Westminster Honda and will actively not recommend them to others because of this experience. Going for short-term wins like a $6k mark-up gets you long-term loss for customer loyalty and reputation.

In 2021 I purchased two cars from Honda World, a 2020 Civic Sport and a 2021 Civic Hatchback Sport. For both purchases, Roger Sobti, Sales Mgr, made my experience hassle free and provided excellent customer service. I normally don't post reviews but felt that Roger and Honda World deserved praise. This dealership treated me with respect and provided a fair transparent price. I highly recommend using Roger and Honda World for your next car purchase.

My car buying experience was smooth and effortless, with the staff and team at Honda World. A special THANKS to Ray Egans for taking such great care of me. Mr. Egans is honest, straight forward, and listens to your needs.

We took our Honda Pilot in for service yesterday and was helped by Tom Lu the service writer. He was great. Very professional and very helpful with all our questions and concerns. His knowledge and great attitude made me feel at ease and comfortable. He made a very stressful situation for me un-stressful. Will highly recommend all our friends and family and customers. A+ For service and communications skills. Please hire more guys like Tom, - Honda World!

My visit here is so uncomfortable and feels like I'm being held hostage.
All the cars in this dealer has a mark up from the price they listed on the website. Which is fine. But when I called I asked about test drive and the price, the price they gave me is the MSRP and didn't mention any mark ups. Else I wouldn't have to take time to make this trip. I made an appointment with Richard at 4: 30.
When I'm there I told them about my appointment but a different person greated me. The car is in the hall so they had no interest to let me test drive in the first place. They won't gave me the price and won't let me go either. I don't want to be rude and walk out. But they changed 3 people to talk to me and non of them have said anything different. If that's the case, why do I have to stay and talk to three different people？ Just let me leave, my time is valuable too

Dishonest Service advisor.
I went in because I ran something over on the freeway and it ripped my splash shield underneath my engine / near my right fender. Service advisor Brandon Nguyen stated I needed to get the engine splash shield along with the right side fender replaced total parts $300 plus $500 in labor. Insane for something so small. I ordered the parts he advised me to get since that is what the technician told him. I then went to my local body shop to get the parts installed for $45 versus $500 from what this place was going to charge me. I ended up not needing the fender tire splash shield but ordered it because the service advisor said it was destroyed.but in fact it was in prefect condition, but seems like he was just trying to sell me on more parts which were not necessary. Very annoying, then the parts department then told me it was a 20% restocking fee for the fender being returned when it was the service advisor who suggested getting those parts when I never needed it in the first place. A lot of going back and forth from picking up the parts, then returning them. So inconvenient. Lol annoying service advisor.

Went for minor repair, they were more interested in selling me an overpriced new car than with fixing mine. Labor cost would have been almost as much as the car is worth, not even including overpriced parts, meaning they'd have basically stolen my car for pennies, then sold me a marked up new car. I wouldn't send my worst enemy there.

ATTENTION
Left my vehicle for “inspection” they returned it HORRIBLE.
*Body Shop & Auto Shop*
1. They opened my hood, closed it which then snapped a hose line for my windshield wipers.
2. Battery cable (negative) was very loose which caused my vehicle to feel sluggish (weak)
3. They went into my door panel (driver side) for whatever reason and left a door tab laying around leaving their evidence. Had no idea that tab can be removed. No accident either it takes someone with intention to remove that piece. (NOTE: This issue has caused my door to bring air from the outside inside so I’ll hear/feel the freeway breeze
4.i also agreement papers regarding my gas tank. I signed that I was at 1/4 a tank which it was but I had it returned with half that quarter of a tank.
Big waste of time honestly.
Calvin was who handled my claim and for people who price themselves at $44.00 an hour for labor is a joke for what I’ve listed

The people working at this company were all friendly and quick to get things done.
So, in the current situation where it is difficult to find a car, I was able to purchase a good car very comfortably.
If I need another car in the future, I will go to Honda World first.

They ran credit checks and filled out the paperwork remotely. Roger then delivered my brand new Honda Ridgeline to my house to complete the transaction. I had no idea this was a thing. I'm blown away with that level of service.

I"ve been going to this location for my car and always happy with the service. The staffs knows what they're doing and very polite and friendly.they go beyond in providing good customer service.

Friendly a good selection of vehicles pretty much go to the same person and a service department I've been taking care of for past 20 years wish they would have more custom parts if I like to upgrade and instead of going outside of Honda world more performed parts other than that it is good place

Went to talk to them about a CRV. Their rep was rude and very unfriendly. I’d never buy a car from these folks.

I paid 350.00 for an transmission fluid change, that was outrageous, I was quoted different over the phone.