Honest-1 Auto Care

. I am still getting these wasteful mailers that only serve as a reminder of my unfortunate experience with this immoral business.

I went to Honest 1 Auto Care with a broken passenger mirror. At first they seemed squared away. Told me when the replacement part would be ready, gave me a quote. I show up at the appropriate time, and after thirty minutes they come tell me that 'the warehouse' sent the wrong part. They would have to reorder, and they would call me the next day when the new part comes in, likely in the early afternoon. This is where it gets super shady.

Having not been called by 3pm, I call them and can't get an answer. I'm nearby. I drive over.
Guy says "Oh the part just came in 15 minutes ago. " I figure he is lying to excuse the lack of a call. I tell him it's already a little late in the day to start the work. He swears itll be done in 45 minutes. I'm already giving this place too many chances, so I set my alarm for 50 minutes.
Ding Ding. My car is sitting in the back with no mirror on it, and times up. I tell the manager to put the old mirror on and give me my car. He tells me that the new mirror arrived 2 minutes prior and he had driven 50 minutes to go get it. Which totally doesn't match up with what the first guy had said. I even asked him if the 1st guy lied, he said he did.

These people wasted my time, they lied to me, and in hindsight their quote was ridiculous. I can't believe this type of place is still in operation.

I will never give them my business and will actively dissuade anyone from using their services.

Having seen the companies response to this review I am not surprised they failed to take any responsibility, and the charlatan also makes no reference to the lies told to my face. No one wants to trust liars with their car.

Despite my requests I still receive their mailer. Such a waste.

Dishonest1?
Brought in my pick-up for service, Ramon said the front axle was leaking. Request he repack? But he said its not advisable. So, he replace it for almost $500. Drove home, but truck smell fuel/gas. I thought it would go away. 2-days later hooked-up my camper to go camping, still smells gas, found out at the campground it was spewing gas. Dont understand how we smell gas, and Honest1 dont?
I had been sending my cars and truck to Honest1 since the 1st day it opened. Julio has been a trusted manager, but now I have to look somewhere else to bring my cars & truck to.

Very nice personnel and quick service! We called this morning with a problem needing a prompt fix and they said "come in after 1" which we did and they had us back on the road within half an hour. Thank you!

I've used the shop for a few years with good results but now they refuse to install AC Delco tire pressure sensors for me. Super confused because a month ago I paid them $100 to install a set of off-brand that ended up not working out which is my fault and so I purchased factory replacement tire pressure sensors and they say they won't install them. So I guess I'll find another shop to take my business to. All I wanted to do is pay them for the labor to swap out the sensors with zero warranty expectation but I guess they don't need my money. I am unclear why selling labor is so difficult. No warranty and no expectations. I have found other shops in the neighborhood that are not allergic to money and common sense. Didn't even offer to sell me sensors! ZERO salesmanship too.

Honest is a very misleading name for this place. The new manager they have doesn't know what he's doing, the owner knows nothing about cars and they try to over sell and tell you that you need things you don't. Steer clear.

Had to share this experience.a simple job of replacing an alternator on a 1990's vehicle.here's the quote i received.wait for it. $600.00! What a joke. After charging me $75 for a diagnostic, (even though I tested the alternator myself and TOLD THEM it was bad,) I demanded my car back and left. Ordered the part on-line (about $100.00) removed the alternator and installed the new one in 45 minutes.do yourself a favor and avoid this shop.

I paid for a Smog Check with “Honest”. I quickly discovered they were completely opposite of their name. They completed my Smog Check and let me know I should drive 50 miles for the check to clear. It did not. They told me to drive more. I went up to 70 miles, it didn’t pass. I came back and you guessed it! Was asked to drive more. After over 300 miles I still did not pass. The owner told me that it sometimes takes up to 900 MILES to pass…what the what! After spending $1200 in repairs and services I had to go to a new place because “honest” couldn’t get it done. Never using them again…and I recommend you don’t either.

They really are honest, which is not something you will find most places. They are quick too, but you will likely have to make an appointment for a future date so call ahead.

I was very impressed with the honesty of this company. Being a widow and knowing very little about cars they only did the work that was necessary and didn't tell me I needed work done that wasn't necessary. I will certainly use them again for all my auto care.

My rv became disabled and was towed to Honest 1 car care. They diagnosed a broken fuel line. A part had to be fabricated as MBZ and Dodge said the part was no longer produced. It’s up and running thanks to Honest 1.