Hopyard Auto Repair, Pleasanton CA

Negligent Oil change in Reno at BigO left me stranded in Pleasanton 200 or so miles later. Big O in Pleasanton didn’t care and everyone was heading home. Flat bed picked up car and I spotted hopyard auto repair while in transit. The mechanics recognized I as from out of town and triaged us as priority. Identified the damaged O ring on filter put in wrong at Big O as root cause. Re did the oil change and degreased the bottom of the vehicle. They did great and wish they were more local. I’d use them every time.

Rude customer service. They wouldn’t honor the discounted coupon or Yelp price for smog checks. False advertisement. Can’t trust this business.

One guy there was very nice and accommodating. But the guy who actually worked on my car is a CROOK! Tried to charge me $300 for a tune-up he pretended to do, and kept emphasing hiw he only takes cash. The $300 figure was totally made up because when I complained about being charge for what seemed like nothing, amd I told him what another mechanic told me, he eventually said he would not charge me for the labor, only the parts. Amazing how quickly he changed his tune once he found out I had already obtained some info on my vehicle before bringing it to him.

The final red flag that ensured to me this guy is a complete HACK and a SCHEISTER, is that he refused to give me the itemized receipt, which was the only receipts they have. Therefore, I just never received a receipt from these people.

DO NOT GO HERE UNLESS YOU ALREADY HAVE AN IDEA OF WHAT'S WRONG! THE MECHANIC IS A COMPLETE LIAR AND AN OBVIOUS CROOK!

These guys are scam artists! It was my go to before the new management team took over sometime in 2020. They tried to convince me that I needed to change my synthetic oil at 6 mths vs 12, despite what the manual says. They also overcharged me to change out winter tires vs their posted rates. Worst of all, they told me I need to replace my rear shocks (when I had my spares in the back so the van was riding low), and when I took this to another mechanic for a second opinion they said that there was NOTHING wrong with my shocks and they were performing as per spec. I have other complaints too like them saying simple work will be done by a certain time and then not calling me to say it was delayed so wasting my time driving over to find the work not even started.

This place was excellent! Fast, professional, and wasn't trying to just make money off me. I highly recommend coming here if you live nearby. 5 Stars!

My boyfriend and I took our car here for repair, the check engine light was on. They turned it off and returned the car to us like they checked it, which they didn't. I would not reccomend services here

I took my 2003 Mercedes here for a smog check. Great service, friendly crew, and no wait. I paid $60 for the service.

The guys at Hopyard are very trustworthy and are usually looking out for the best interest of the customer.