Horizon Apartments, Santa Ana CA

Edit: They also will take as much of your security deposit as possible. Even if you clean the apartment they will charge $145 as a flat fee (they admitted this over email). They will also charge $65 to shampoo the carpets even if there are no stains (also admitted this over email). Lastly we had minor paint touch ups that could have been fixed for about $20, but they charged $260 for painting the entire apartment (I doubt they actually painted the whole thing too).
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The office staff was incredibly rude when I first moved in. Any time I had a problem they were reluctant to help out and rarely provided a solution. They also never gave me any basic information: where to pick up mail, how to set up the amazon hub, who to set up electricity with, etc.

BAD FINANCIAL PRACTICES - I moved in because of a move-in special offering a month and a half of free rent. Once they sent me my first bill I noticed they calculated the discount incorrectly. I emailed them to show them the proper way to calculate it (I'm an Accountant so I know what I'm talking about). They proceeded to argue with me about the math. After a long back-and-forth it was escalated to the very reluctant manager who realized they were wrong and finally calculated it correctly. A few months later I noticed a penalty fee for electricity. They screwed up and Edison was charging it to the property instead of to me. Because of this they were charging me a fee without saying anything for 5 months. After I realized this, it took 2 months of me sending repeated emails to the management, their utility management company, and Edison to finally get it figured out. The entire time the office staff and management acted like it was beneath them. (This took 6 office visits, 20 phone calls, and 50 emails)

DISGUSTING - All over the place I notice people keep their balconies and patios filled with garbage and other trash. The patio below my apartment keeps old bottles and cans in bags for weeks and left their dogs poop in the yard without cleaning it for weeks and the smell reeks constantly. There is often trash all over the parking lot, and people grossly overfill the dumpsters when another one could have been used instead. Dumpster divers are very frequent if you have a problem with that. I often see things broken around the grounds like light posts or electrical outlets. Lastly, people seem to rarely pick up after their dogs even though there are posts with poop bags and trash cans. Basically the people who live here treat it horribly.

PEST PROBLEM. We have had many spiders, but also many COCKROACHES. When we moved in the manager said "let me know if you even see one ant, we will be in there to make sure no bugs come in again". Every time we put in a request to the management about it we get no response or action.

BAD PARKING: Guest parking is limited to about 5 spots and costs $10 each time for parking overnight. You will be towed very quickly if you don't have a guest pass. Each apartment gets one reserved spot per bedroom.

Edit: Saw another review that reminded me this place is also impossible to get food delivered to your door. The unit numbering system and layout is so confusing you will always have to walk to the parking lot to find your delivery driver, and some of the units are pretty far from the parking lot.

I lived at Horizon for 2 years (my lease was up during the stay at home order, so we decided to stay to minimize risk of infection.) I can truly say this has been by far the worst apartment that I have ever rented.

Some of the pros at Horizon: location, you are close to pretty much everything. That is about the only pro, actually.

Some of the cons at Horizon: homeless people constantly wandering the community, roaches are literally everywhere, sketchy characters live there, there is absolutely no parking and they will tow you right away, laundromats constantly have broken machines, mailboxes are always broken into, cars are broken into or get their rims stolen, and trying to get anything done through the office is just a complete waste of time.

The leasing agents are by far some of the most lazy and incompetent people I have ever come across. I will only give Jackie credit, because she is the only one to ever get things done. Do not bother with anyone else, including the manager. I strongly advise everyone to look elsewhere, there are cheaper and better apartments out there.

My sink was completely clogged for no reason. The maintenance guy came in and completely fixed it in about 5-10 minutes. Quick, efficient, helpful, and kind

Jackie is always so quick at replying and helps right away. Since touring the property to applying she has been on top of it and has always been there to answer any of my questions. Even when she is not in the other staff in the office have also been very helpful. I appreciate the prompt responses and all the help Jackie provides!

The customer service in the office is amazing. Jackie was very quick, professional and attentive when I applied and following up with me. She kept me informed of every step and made sure I got everything I needed. From looking at an apartment to moving in was so smooth. Ty (female on office not sure of the spelling) has always been very sweet and very professional. She always greets with a smile and welcoming. Thanks Horizon!

DO NOT MOVE IN HERE! Where do I even begin? So I am the kind of person that likes to give people and businesses the benefit of the doubt no matter what others say. So I do not live here but I’m really glad I don’t. I did want to tour this complex because I am looking to move out. This is the one with the worst customer service.
If there was a terrible customer service award, Horizon would definitely win. I went on apartments.com and I clicked on schedule a tour and I never heard from Horizon. I still decided to give them a call a few days after I submitted my request, and the lady who answered the phone was super rude and bland she literally had no expression. She was like oh OK. I never got an email leading up to my appointment or never did I get a follow up email after my scheduled tour date. Management, if you are reading this please please please fire your leasing agent. She is driving away potential new leases.she is not doing her job and I’m pretty sure all she cares about is looking good (if she even does because her personality makes her ugly and so does her work ethic) and to the lady working there, if you are reading this YOU ARE A LAZY ASS!:)

Hello thums down for horizon apartment washer and dryer not working vote for new dryers and washer.

Got towed tonight while dropping off groceries for my in laws. They both have pre existing conditions are super high risk for covid, so we take them groceries and drop off dinner and such from time to time. Parking is just non existent for guest. Tow cost was $435 set by the complex.

By far the most unprofessional management company I’ve experienced. I applied months ago and after numerous phone calls and email exchanges my application apparently was never processed? Apparently my application got lost but they never offered to refund the application fees. Stay away from the scammers at Horizon!

Lived here for a year and was constantly going down to the office for things. Customer service is awful, they will forget about you the moment you leave the leasing office. Charged me over a $1000 in bogus fees and cant even be bothered to show me what half of them are. Wouldnt let me be present for final inspection claiming covid made them wait 72 hours but they did it in 36 while we were away. Save your salinity save your money and rent from someone else.

Lived here for just over a year now. Nice location next to a supermarket and a Starbucks and all the main freeway entrances are only 5 minutes away. Staff are really nice and make an effort to make positive changes when it’s needed. It’s not perfect but it’s always improving and it’s better than a lot of places I’ve seen - and it feels like home. Pretty quiet area too and next to a couple parks.

I have lived here for 3.5 years and do not plan on moving. I love it here. The management is great, maintenance is helpful, and the neighborhood is a community.

False information was given, waste my time coming from LA.
I was told that they had an 2 places to show and none of those were available.

Really friendly and helpful staff. They planned holiday (halloween, Christmas, etc.) parties and even offered to lend tenants Christmas lights for December! The downsides are that the rent is high, but not abnormal for the area, and parking can be a bit of a nightmare with multiple cars or any guests. Also no recycling.

Love how fast Robin took care of us.
Great team.
I definitely recommend I definitely recommend Horizon Apartments.
Theirs many changes and Robin is making enormous changes.

Maintenance take forever to fix any work order you have. Office Phone service is no working per long time, nobody is available to answer.
Lights out all over the place, lights bollards been broken arround the property for months and looks very bad. Laundry is horrible not hot water at all, machines broken etc. We do pay a lot for rent to have this place look nicer then how it looks right now.