H&R Block, Chula Vista CA

The person who helped JESSICA saravia was very professional and a very nice person, easy for me to understand the way she explained.things.

The experience and knowledge of my tax preparer makes me feel confident that my taxes are done correctly.

Uumm I can't agree. For the fact that I still haven't received anything on my emerald card from my taxes its going on 3 months. Crazy like you guys tell me to wait wait I been and im still here thanks.

Horrible experience. Took my documents hostage for 3 entire months with no progress and kept delaying my appointment one week at a time. Do yourself a favor and learn how to file your own taxes using online tax tools.

We love our tax professional, jessica sarabia! Also, i uploaded the documents and taxes were ready for our face-to-face appointment.

My tax preparer Jessica Sarabia was very helpful and informative. Took her time to explain things to me so I will understand.

I do my own taxes but cause of covid I couldn't this year. Prices were too high for short form

My tax prepare explanation in detail about the tax exemption and always answer my question.

Love the employees. Especially whom I was given too. She we was and is AWESOME! Thank you H&Rblock for making things so easy, fast, smooth & not complicated what so ever.

I met a friend, she help me prepare my tax so Professional trust and return. Thank you. Yolanda Ramirez would you be my tax lady from now on.

Virginia Betancourt and her staff provided outstanding customer service. They answered all of my questions. Thank you very much.

The gross incompetence I’ve witnessed when getting my taxes filed has been exceeded only by the poor customer service I have received when attempting to rectify their mistake. I went in several months ago, having more paperwork than usual this year and hoping that the representatives at the local H&R Block would be competent and able to assist me. I was wrong. They miscalculated my refund and I received substantially less than they calculated. I contacted them seeking the refund for my payment, as they promise through their guarantee, and received no help.
They refused to assist me when contacted, forced me to sit for several hours on the phone with the Franchise Tax Board when I went to the office, claimed they would call me to follow up and failed to do so. I called several weeks later and was refused assistance again. I attempted to call the corporate number for help and could not reach a representative. It is a poor company with terrible service who cannot be trusted to honor their guarantee’s and I can only recommend all persons avoid the company.

H&R Block always fast and friendly and in the end I never have any doubt about filing my taxes with them.

She helped me with everything I needed and was very kind. I would love to return next year