Hyatt Regency San Francisco Downtown Soma

Nice hotel with killer views of the city. Staff was super friendly. Close to tons of bars and places to eat.

Finally SF has a Park hotel! Still going through renovations but definitely well worth it! Make sure you stop by and take a look. I was shocked how much improving they have done since taking over the property

Stayed here for 4 nights and it wasn’t great. My room wasn’t cleaned even once, which I thought was odd.

I could hear everything the person in the room next to me was saying, and they left their TV on all night which was fun!

The toiled smelled awful, and it didn’t come from me.

I also waited 15 minutes for an elevator one morning to go down to the lobby, making me late for work. I eventually hit the up button and was finally able to get onto an elevator.

The staff were all very friendly at least. The view from my room was also pretty nice.

Hard to rate this place. We booked it but showed up and there was construction and the place had very limited access. The four stars is for the front desk host who refunded us when she realized we didn't know about the construction.

Hyatt owns the place now and remodeling. Will be curious how it will be.

My Husband and I stayed Celebrating us! Will at the Reception was amazing. He greeted with a smile, offered a upgrade, late check out. Acknowledged my status as a Globalist. I felt like a regular.

Thank you Will. Love the remodel btw. Showers are gorgeous. Will definitely be returning.

This place was great. Everyone that works there was really nice. The room was spacious and always clean. The location is great and there is so much to do. I would definitely stay there again.

The room we were in was newly renovated, but the real reason I rated five stars is the service. Definitely top tier service.

11/6 renovation to be completed next year. Room is clean but hallways are claustrophobic due to renovation

The staffs were friendly and accommodating.
The hotel is close to Union Square (less than a mile walk). Do not walk at night, a lot of weirdos in the area. I didn't feel safe walking around.
California Pizza Kitchen is just across the street but there are other good restaurants nearby.
Pet-friendly but with $150 additional pet charge for your entire stay which I think is too much.
Our room has a view of the city so it's ok.
Valet parking only.

I was very disappointed that they didn't offer breakfast or at least a continental breakfast. The bed and bedding was extremely comfortable though. The water was nice and hot in the shower.

Incredible hotel interiors! I was not expecting my stay here would be this memorable compared to other hotels. From their doorsteps, Leo assisted me, and He was totally impressive for me. They strive to provide us the best service that exceeds our expectations. Trust me! You will never be disappointed for sure! Such an amazing service.

The manager does not know how their room looks like and where is quiet since they have construction going. Being told construction started at 7 or 8. But they started at 6am and sooo loud. I recorded construction noise from the window. They refuse to fix any issue and it is not worth any penny to stay here. Gym even closed while other hotel gyms open during this covid. DO NOT WASTE YOUR MONEY STAY AT THIS HOTEL. Manager is rude.

We got there for 4 nights and our experience was great, the lobby was nice and clean, the crew was really nice and kind. Our room was big with great view. We have two main issues:
-1 The cushions were pretty bad.
-2 You could hear just about everything going on in the adjoining rooms.
Apart from these two problems, our experience at this hotel was very good, the hotel staff even took care of our transfer to the airport (although this transfer was not free).

Enjoyed our stay.took into consideration that hotel is under renovation. (we were advised of this before we arrived). All staff we encountered.pleasant, helpful, some 'going beyond' to make our stay good. Valet service is pricey but worth it, staff at valet excellent! Location is good for using BART and cable car close by as well. Pizza restaurant across the street is very good and stays open late. Grab and go food had good variety and was delicious. My grandson left his earbuds in the room on the day of departure. When we arrived back in N. C.he called and they were in "lost and found". Mailed out to him right away. Agree that the rooms and decor showing some wear, but that is being addressed. I've stayed in 5 star hotels all over the country and decor will not make up for indifferent, rude staff.so Kudos to the staff at this hotel for focusing on what they have control over and doing an excellent job.

Horrible place! We saw roaches, construction going on everywhere! And to put the cherry on top, they charged us $300 fee for “smoking inside” the room, which is absolutely not true, I asked for proof to the manager he denied to provide any. They NEVER reached out to me to let me know about the “smoking situation” not an email, not a call or a text NOTHING. Just an extra $300 dollars fee on my bank account.

Please be advised, this hotel isn't a 4 star. They use and pay hotels.com to prevent us reporting any reviews. See proof below. This hotel is more of 2 or 3 star. Hallways has stains, spillage, and ripples in the carpet. The TV systems didn't allow you to sync nor connect your devices such as HDMI, Aux nor wifi interaction. Unable to conduct business. Plus the WIFI didn't work.