ID Card Office

I came to this DEERS location because the Army HRC told me they came to assist me and my dependents in updating my health benefits. The older guy who wears glasses in his office is right in front of the sign-in roster. He was insulting and impatient; he over-talked me when I tried to explain my situation. He informed me that this was a unit issue/ HRC. I tried to explain to him, and both my S1s contacted Tri-Care, Mil Connect, DEERS, and the HRC project office who all said the faster way to update my healthcare benefits was to come to an Army deers location. He told me that the only reason I’m going to update your status is because you have dependents, and I couldn’t help you. After this, he left the office and called the next person in. He didn’t tell me whether he updated my status or not. So I and this random person are sitting beside each other, confused. I asked him if he was done he said yeah, you can leave. I was confused about why I was being treated this way. I wasn’t rude. I heard him out, and I would like to submit an ICE Complaint, but this base doesn’t have one.

I am a volunteer at Veterans Center at Los Alamitos Joint Training Base and have been for over 15yrs. In this building the ID section for military is located.