Incognito Designz, Bakersfield CA

Just received my 4 shirts I ordered from them 2 months ago! I ordered one shirt wrong size I noticed upon looking at my receipt the same day, I emailed them to see if they can refund or exchange they didn't have the decency to respond! I called them today to see if there is something they can do and all they said was oh well no refunds or exchanges. Totally unprofessional, definitely letting everyone know of the bad customer service they have!

Edit: OK mybe I did not read that part about your "policy" but I did send the email right away and changing my order should not have been a problem because I doubt you make the order right away (in less than a hour from submitting) That just shows the lack of professionalism this company has I have the email to prove nobody responded to me!

I personally love their products. But every time I have used their products, top knotch!

Absolutely the best, The staff, The quality, The Customer Service is 2nd to none

We did not experience the exceptional customer service the other reviewers evidently have. We were never assigned a rep to handle our order; instead, all correspondence was from their info@ address. They sent us the wrong proofs twice; the first time featured an entirely different company's logo on it. We waited a full month between approving the digital proofs and being told our order was ready for pickup. When we asked them why they weren't shipping it, they simply said, "we didn't know you wanted that. " I've never personally worked with a printer who didn't already ship their orders by default, but even so, I think it's the safest option during a pandemic. Despite the delays this misunderstanding caused, they were very quick to invoice us, and followed up every day for 3-4 days. Meanwhile, our shipment was nowhere to be found. When we asked after it, they told us they would ship as soon as they received payment! Given the issues we experienced with the proofs, we obviously didn't want to remit payment before seeing how the final product turned out, but at their insistence we settled for a photograph. We didn't receive the delivery for another 3 weeks. The entire process took over two months and was painful from start to finish. If you're local, and perhaps outside of the overwhelming challenges of the pandemic, you may receive better service.