Indoor Quality Services, Fresno CA

I would recommend Indoor Quality service they are very courteous, on time and there quality of service is good they knew the problem with my heating ordered the part and came the next day and fixed it and I’m very thankful for there expertise.

First of all, I think this is the first time I have posted a negative review, however, I felt the conduct was so egregious that I needed to warn others.

Our home warranty service company sent this company to repair our A/C unit in the heat of August. The initial diagnosis (broken motor) required ordering a part, of course, which still didn't result in working A/C - I immediately called to say that now there was no air at all blowing (had previously blown warm air). He actually tried another repair, which also did not work. The company insisted that the unit needed deep cleaning of the coils before it would work, plus an electrical problem, which required a separate visit from the electrician, who found no problems (after the required $75 service fee of course).

At the return visit the repair technicians began by cutting the electrical wires to motor on our other WORKING unit - stopping only when I saw them on our security camera and told them that that unit was fine. It was working fine, until they vandalized it, that is. I called to complain but of course there were no appointments for 7-10 days between each of these appointments.

We there had the company that installed it 4 years ago come out, and they documented the incompetent repair of the unit they broke. It was $1200 to repair, but if not done with branded parts, the warranty would be voided. I definitely did not trust Indoor Quality Services after all the wrong diagnoses and poor quality, so paid the company that installed it. They also went up in the attic and found the correct problem with the original broken a/c, and fixed that immediately.

I wrote a letter to the owner, complaining about our experience, and including a video of the vandalism of our working unit. I was requesting reimbursement of the unit his workers broke. I have not heard back. Interestingly, my colleague at work reported that they left her heating unit broken after a home warranty service call as well!

The total time was about 5 weeks to have our a/c problem repaired, which only happened because we gave up and hired another company.
During this time my husband was working overnight shifts and trying to sleep in a boiling hot house during the day.

I am left feeling that this company hires incompetent repair people, and is unscrupulous about fake repairs. Please save yourselves from this company!

Tim was very helpful in a quick fashion on a holiday schedule. I did like his demeanor and careful explanation of what is possible and what will get us by.
Explained the details of our home warranty in a clear and satisfying manner.

I feel confrotable with his advise. Thank you Tim.

My only problem with this company was not with the technician responsiveness or punctuality but that I had to reach out and contact them twice leaving messages with no return phone calls. I had to call back again to finally speak to a staff member to get me scheduled. That’s never good customer service. However my technician made up for it in courtesy, and responsiveness.