Infiniti of Kearny Mesa, San Diego CA

Chris was absolutely amazing! He was efficient, professional and super patient when I asked a lot of questions! If you are in the market for a new or used vehicle, go see Chris!

Everyone was friendly and calm despite the current pandemic panic. My car was serviced longer than the projected timeframe given, but since we had a courtesy vehicle, it wasn't a problem. They kept us updated through text about the status and even washed and vacuumed my vehicle. Love the service!

Terrible experience. Came for an alignment. Adam in service told me they were unable to just align it and I had to replace inner and outer tie rods on passenger side in order for my car to be aligned. The tech claimed they were "seized" together and could not be adjusted. I found this hard to believe as my car has 46k miles and has never seen ice, snow or salt (AZ/CA car its whole life). The estimated cost for this part replacement and alignment was now over $1100. I asked for itemized pricing for the estimate for more clarity and they wouldn't give it to me. I asked if I could provide my own, new, Infiniti OEM parts and they said no. Their cost on parts was 2x what I am able to get the parts for. I couldn't get a straight answer as to their hourly labor rate was. First it was $195 then he said $205. Minor I know but still not very reassuring. Then when I declined the repairs they were recommending they gave me a horrible car wash and sent me on my way after charging me $150 to not align my car. I went to an alignment shop the following week and they got the car aligned and didn't even mention anything about the tie rods not being able to be adjusted. Sounds like I was lied to. I will never return and I would never send anyone to this dealership. Zero transparency bordering on dishonesty. Do better Mossy.

I would recommend Infiniti of Kearny Mesa to any of my family or friends. Darryl Hern in service is very helpful and kept me posted on my vehicles progress at all times. Sandra Rivera in sales has helped me through the purchase of two Q50's. She made the process painless and was easy.

Chris is amazing! Made buying my dream car so easy! Definitely will recommend Chris to my friends and family! Thank you!

. Adam in service has been taking care of us and our infinitis since day one and no wonder our vehicles like us are getting older and thriving.grazie grazie.

Updated: March 27th 2023 - Adam Smidt is still a rockstar. I had a 7am appointment for my 83k mile service & my vehicle was turned around in under an hour. I won't allow anyone other than Adam to manage the service of my vehicle. His professionalism, great attitude and upbeat personality make for an enjoyable experience. I know my car is under the best care when Adam is there. I highly recommend if you own an Infiniti to have it serviced & managed by Adam. You won't regret it.

Adam did an EXCELLENT job with the service on my Infiniti Q50 Hybrid. I made an appointment for my 70k mile service. In addition to the service, Adam took the time to go through my vehicle's service history and recommended an optional Differential Service, ATF Transmission, and Engine Coolant Flush. I opted for the service as it was due. He included the 50k mile club discount. In addition, my run-flat tires were also due to be replaced so I replaced all 4. They had a Buy 3 get the 4th tire free special, so I also decided to replace the tires and go with the four-wheel alignment. I am very satisfied with the service. Adam also provided me with a loaner car that I used while my car was serviced. All in all 10 out 10 experience. Adam did a FANTASTIC job in explaining the details of each service item and reviewing the information with me before and after completion. Lastly, my key fob battery was low so Adam swapped that out for me as well. I highly recommend Infiniti of Kearny Mesa to any that really cares about the maintenance of their Infiniti.

I am a well-known faithful customer of Infinity. I have an M37 2011 pretty nice car in very good condition. I have only serviced my car at the infinity dealership. I took my car to the infinity dealership about 2 weeks ago. I took the car in because 2 red lights keep flashing (Battery and Break) on the dashboard. I had previously taken the car for this same reason in and spend close to $3000 for a new alternator just last November 2022. Ever since then the lights never completely went away, and I would call over the year to explain of this and was told NOT TO WORRY ABOUT IT. Well, it got to the point that the car continues to flash the same lights on the dashboard, and I decided to take int he car along with a routine oil change. I was given a rental free of charge. 1 week after, the advisor that I have always work with Adam called me and informed me that the mechanic cannot duplicate what I was reporting and was going to get a foreman to look into it. After the foreman looked at it Adam called me and indicated that there is nothing wrong and suggested I get my air filter switched because it was dirty and that an electric connector with an end of plastic was no longer in place next to the alternator. I assumed they fixed that problem and the oil change request and gave me the car back this Monday. With no work order or nothing. I then took the car for a smog check at Convoy for my registration, yesterday. The smog mechanic then showed me BLACK NEW TAPE wrapped around a house next to the air filter. He failed the car and showed me the BLACK NEW TAPE. I was livid as I have never had anyone else outside of INIFINTY to work on my car. And to find this? I was extremely disappointed. I took myself to the infinity dealership and by then it was pretty late. I spoke to 2 induvial and I am in hope that someone can help me with this as this is unsafe and dangerous. Infinity not only gave me the car to take home but NEVER disclosed TAPE on it! What kind of service is that! Now that infinity merged with Nissan mechanics is just complete trash! Highly disappointed and no option but to get it fix and to hire legal services. Giving 1 star for the rental car and 1 star for the advisor trying his best.

Infiniti lived up to the reason I purchased my Q50, the service staff were attentive, responsive and helpful, Adam was my Service Manager and was very knowledgeable about my Infiniti and kept me updated on my car's service, I will be buying a new Infiniti, hopefully electric next year and it will be with Kearny Mesa. Thank you!

Adam in service was incredible. Exceeded all expectations and kept me up to date the entire time. Thanks Adam!

Fantastic experience with Alex Smidt and the entire Kearny Mesa Infiniti team yesterday. I used their Valet service for the first time.they came to my work and picked up the car and then drove it back when the service was complete. They took care of warranty and general maintenance. Communication was immediate and I was texted consistently throughout the morning as to status of the car. Maybe one of the best customer service experiences I have had in a time when customer service isn't what it used to be. This is our first Infiniti and with service like this, it won't be our last! Thank you Alex!

The Service Department is terrible now! I miss the old Infiniti before they merged with Nissan. We scheduled an appointment with Infiniti Kearny Mesa a week and a half ahead of time because several things are wrong with our car. We live 2.5 hours away from this dealership. We were told they would have a rental car for us while they worked on our QX60. When we got there Thursday afternoon, the dealership said they only had a Nissan Altima available. My son was scheduled to have surgery the next morning and we had a trunk full of luggage and an ice chest that would not fit in the back of an Altima. Before merging with Nissan, we would Always get a QX60 rental. Now that they merged, Adam said that we would have to take what they had available on the lot. I told him that we own a 7 seater, not a 5 seater. We asked if they could get us an SUV or van at a nearby rental shop and he said that they couldn't because they had an Altima available. Adam said we would have to pay for the rental ourselves if we wanted something bigger. Then he said he would have an SUV available the next day and that he could meet us at the hospital if need be so we could could swap our car out for the rental. At 4 pm the next day, Adam called to say that they didn't have an SUV available still and that they would have one available the following morning (Saturday). By the time Saturday morning rolled around, we needed to get home asap because my son was having a rough time after his surgery. So we couldn't get our car worked on and there's thousands of dollars worth of work that needs to be done. Not to mention that Adam is the only one at this service center who at least has manners and makes an attempt to help you out. The guys that were there on Thursday had no idea what to do and had to call Adam on his day off to see if he could help us figure this mess out.

If you plan to buy a luxury car, DO NOT buy an Infiniti unless you plan to be treated like you bought a Nissan. No point in spending your hard earned money on an expensive vehicle if you will be treated like you didn't.

The merge/buy out of the previous Infiniti of Kearny Mesa and Mossy Nissan is an absolute disaster. I was very displeased with the service here and how my family and I were treated. I have owned Nissan/Infinti vehicles the past 15 years with my last two vehicles being a 2012 G37 and 2015 QX60 and can tell Nissan service and is reason why I don't even go to my local Nissan dealership. Looking in to buying another vehicle in the near future and may be first time not purchasing a Nissan/Infinti vehicle. I miss the old Infinti of Kearny Mesa and expected more from Mossy Nissan.

Chris helped me purchase my car when I was still living in Vermont and had the car waiting for me when I moved to San Diego! With his help the process of purchasing a new car from across the country went smoothly. He clearly values his customers and is extremely knowledgeable and helpful.

After initially being frustrated because I thought I had been communicating with someone who told me they were the finance manager, (they were a sales rep), I was put in contact with the real finance manager, Joanna. I was buying out of my lease and she made the whole deal seem very smooth and seamless. She has great knowledge of what she does and actually made my day. She was never pushy, explained my options to me in detail, and took good care of me. Adam and Shawn are also great service guys. Adam is my usual service guy, but he put me in the capable hands of Shawn today and it was a very good visit today.

This is my second purchase in a row with KM Infiniti. Always feel appreciated as a customer and the sales experience is painless! I have felt both times, that they offered me the very best value, without having to negotiate with them for hours. My last experience was with Sandra Rivera who I highly recommend. She is never pushy, very professional and works hard for you. Highly recommended.

Horrible service since moving over from old infinity dealer.he car in shop three times in last two months. 100 k check up.one month later coil went bad and replaced.one day later back again with same issue.called every day with no communication except now to say it will be there all next week.didn’t even wash car after 100 k check up.sorry didn’t have time because it was the end of the day.now driving a very small loaner for what will be over a week by the time I get the car back and specifically asked for suv loaner due to bad back.have been a long time customer.three infinity cars in a row dating back over almost 20 years but this horrible service will now make me switch to another brand

This has to be the best experience I’ve ever had purchasing a vehicle in my life! Ali/ Larry, were epic and made this experience great. I didn’t plan on finalizing a deal in one day but when I was presented with my amazing offer it was the opportunity of a lifetime and I have no buyer’s remorse. This Infiniti Q60 Autograph series I purchased looks great and performs even better. This SUV is the truest definition of what luxury is supposed to be. The exterior/ performance displays how Infiniti attention to detail is unmatched. Overall best experience and my family loves this very well advised decision I made.