Inland Valley Rehabilitation Center, Pomona CA

This place is terrible. It’s always on under staff. Most of the time patients do not take showers. It’s know time to give them shower. Nothing works. It’s know blankets for the residence. The place is very nasty, dirty

Staff is very helpful courteous and all out just responsive to our needs I've been here for 5 months and I've been very happy with the care I have received

My dad was there when he cut his leg amputated he said the staff was nice and they have good food

This facility should literally be shut down! If you don't love your mother, father, or family member and you want them to suffer severe neglect and abuse, then send them to this facility! My father was literally being starved to death at this facility. His catheter was ripped out so harshly that by an employee, that he had to be rushed to a hospital because he was bleeding so bad and in so much pain from the trauma. Instead of the facility staff notifying us that one of their staff carelessly ripped out the catheter, they simply delayed discharging my father, hoping he would stop bleeding from him private parts, before he came home, so we wouldn't notice his injury. My father can't feed himself and basically can't move at all. The staff knows this, yet he was not being fed by staff properly. As a result, my father
lost over 35 lbs in 3 weeks! They were literally letting him starve to death in that bed. If he had not come home and stay another 3 weeks to a month, he definitely would have died from neglect and starvation at this facility. My father was completely lethargic when he came home. Within days of my family and I feeding him and treating him like a human being, he began speaking again and showing signs of life

My dad was discharged from the hospital to inland Valley rehabilitation center and the same day I took him home with me. There was no way I was going to leave him in there. The conditions are terrible, looks unsanitary and staff don't see to care much. There is only one nurse for like 20 patients, curtains are falling apart, furniture are old, beds are old and they use only one sheet for the bed that only covers half of the mattress. My dad was there for wound care, but I didn't trust them with what I saw.

My mother was at this facility for many months. Yes it’s old, yes the food sucks! There is no area for non smokers to go outside that sucks! However the staff was amazing to my mom! I can’t blame them for the building etc.everyone was so good to her and us!

Disgusting display of professionalism from the staff here. Very hostile for no apparent reason.

Horrible place. They don't have enough staff. Never answer the phones. They don't care about patients.

I was very apprehensive about this facility initially because of the reviews but my mother was here for a month and she received excellent care. When she arrived she had a trach, couldn't walk/talk and was on a feeding tube. One month later, they weened her off the trach, she was out of the bed walking with a walker and they eliminated the feeding tube as the speech therapist did a wonderful job accessing my mother. She is on a soft diet now but she's eating and that will change in a couple of weeks. I want to thank Steve the Adminstrator for running such a great facility and for all the nursing staff that rallied around my mother and rooted for her success. She's home now and living life. She is functioning at 80% of her base. In a couple of months, with the outpatient care, she will be back to 100%. Also, thank you Dr. Jay for your excellent care and attention to my mother along with the rehabilitation team. I appreciate you so much. You all are amazing.

My 81 year old Mom (Miss Donna) just came home from this facility last week. I wanted to thank the staff for treating her with kindness and respect.

Very very BAD they were kill my mom IF YOU LOVE YOUR MOM PAPA Don’t LET THE LOVE THERE THEY WILL KILLS YOUR LOVE THEY ARE THE KIILER

My son was in this place’s. It was dirty and the staff didn’t seem to care about anyone. They would stand in the hall and talk and not help the people. My son needed to use the restroom and they would make him wait for hours. Never go there again if needed.

My family member is new to Inland Valley. Already they have fallen out of bed. And they have a bed side sitter. They couldn't tell me how long they were on the floor and refused to give me names. Family member refused a tube feed and instead of still connecting the feed, they let them go without until night shift. I'd they don't have a personal phone they can't reach out after 5pm

The staff doesn't seem to care that family and friends want to visit patients that are in hospice. They place people that are in hospice with other patients. The staff will say that you can visit the hospice person in their room, but then when you arrive they bring the patient out in a wheelchair, making the patient uncomfortable. They also don't allow family or friends to walk the patients to their rooms. Finally, when family and friends drop off personal belongings to the patient, the staff will not give it to the patient. A friend dropped off a cell phone for a patient and asked the staff to charge it because the elderly husband was trying to contact his wife and the staff lost the phone. When the staff was confronted with the issue, the managers yelled and blamed the friend for losing the phone. The manager finally found the phone and acted like no big deal.
I don't trust this place and I wouldn't expect them to care for their patients needs and wants.

Very frustrated with this nursing home, my family member is a patient there & has hospice care, he has been there since Sept 15th & we have not been able to see him yet. He doesn't have much longer & we need to see him. I call & the phone just rings or I get transferred and no answer there. The social worker has been really nice. But since I can not get the covid vaccine due to my health, can they at least bring the patient outside in the garden area in a wheelchair to see his family before it's to late.