Instant Urgent Care

Staff very helpful and caring. Medical help just what I needed. Came in to see if antibiotics were needed to get rid of my bronchitis. After exam and strep test, I was advised to keep "doing what I have been doing" and that antibiotics would not help my 7 -day old cold. Also got excellent advice about the way to make my flight back to the East Coast comfortable and as safe as possible! Thank you all!

This doctor made me feel happy because understand my pain and the assistance was so friendly

I scheduled an appointment and they got me in within 10 minutes of my scheduled time, and they proscribed me the medicine I needed to get better. 5 Stars, will definitely go back.

Extremely positive experience from the moment I walked in and was registered to seeing an AMAZING, professional and knowledgeable doctor. The entire staff is GREAT! Thank you!

One of the worst experiences at an urgent care I’ve ever had! I had an appointment but was seen more than an hour after & I waited a long time in the room for the provider. When waiting in the waiting area, I could hear the provider talking about the patients' personal health information because she was doing it very close to the waiting area with her office door opened. She was rude to her receptionist.
I came for a relatively uncomplicated issue and was prescribed antibiotics, but the provider said that she doesn't do electronic prescriptions and I'd have to wait until the end of the day when she does them for all her day's patients. They never sent the prescription request to my pharmacy even after I called twice to follow up. I honestly don't even know what I paid for! I would not recommend this urgent care.

Excellent care and knowledge by the NP, gave me more information than MDs for similar diagnosis. Would definitely visit again if the need arose

The urgent care was not helpful, experience was not good. I was in significant kidney pain and the location could not do anything. Instead of wasting my time for 1hr they should have told me to go to the ER

Staff was friendly and professional, I was seen by nurse practitioner Christina who diagnosed me very well, found cause and gave treatment plan which helped me get better. Overall good experience.

Clean Facilities. Very friendly staff. Quick and fast. Came in to get a covid test. They never gave it to me. I did get a good talk about the covid. I walk away getting medicine and a leave of absence for work. Website said I can get a covid test there. Unfortunately they don't do that anymore. Rules change all the time.

We were taken in quickly, but we sat for 45 in the exam room waiting for the doctor/PA after the nurse took all vitals and strep test. Finally she came in to tell us it was strep, but she couldn’t fill our prescription (electronically) for hours because she was dealing with one patient! When there is one doctor on, there should be a limit to what they can treat and send people with more serious situations to the ER (like the person the doc/PA spent 2 hrs on before anyone else and backed up the entire waiting room and people’s prescriptions until the end of the day.)

I was seen at my appointment time. Preliminary screening was prompt and I was seen by the doctor. I was diagnosed quickly and given treatment instructions and prescription for medication. Excellent experience.

Place is OK.
Service is OK.
I didn’t get to see a real doctor. Expect more health care for the $ I pay.

Hey I wish I knew both of the young ladies names that helped me this evening. Great staff, friendly.excellent customer service and to the one who worked directly with me…Girl you are the best, thank you for your encouraging words and yes ma’am keep those pants to get into them …. Good people in customer service jobs makes for great experiences and reviews. 2435 San Ramon Valley Blvd is the location for me!

Went to this urgent care to treat an allergic reaction. The staff did nothing to help me. They told me to take over the counter medication which I had already tried. I have to go to the emergency room now to get this treated. Do not use this urgent care if you actually need any help.

I had a series of unfortunate experiences at the Instant Care Clinic in San Ramon that left me frustrated and deeply dissatisfied with their services. My visits to the clinic were overshadowed by their handling of my billing and credit card information.

To begin with, the clinic insisted on keeping my credit card on file, which I found rather unusual and discomforting. After my visits, they promptly sent bills to my insurance provider. However, before receiving any confirmation or payment from my insurance, the clinic charged my credit card repeatedly. This was not just a one-time issue; it happened multiple times, leading to an ongoing and infuriating cycle.

As a result, I repeatedly had to call both the clinic and my insurance company, spending excessive time trying to resolve this billing nightmare. Despite multiple conversations with the clinic's billing department, they were uncooperative and admitted that my insurance had indeed paid them. Yet, inexplicably, they charged my credit card without justification or reason.

This entire ordeal forced me to take drastic action – I had no choice but to go through the cumbersome process of disputing these unwarranted charges and ultimately canceling my credit card. Dealing with the clinic's billing department felt like an exercise in futility, with their actions appearing both lazy and nonsensical.

My experience with the Instant Care Clinic in San Ramon was nothing short of a nightmare, and I would strongly advise against seeking their services. The unnecessary stress, inconvenience, and financial hassles I endured are not something I would wish upon anyone. Unfortunately, what should have been a straightforward medical visit turned into an ordeal of this magnitude. Consider alternative healthcare options in the area to spare yourself the frustration and headaches I encountered.

The staff is extremely kind, gentle and empathetic. They are efficient too. I've never been to an urgent care where I was in an out within 30 mins! Being able to make an appointment is so easy!

Do respect your patients and let them know if you are close. I had an 11.15 am confirmed appointment on 8/21. They even sent me a reminder at 7 am to make sure I was coming. I took the time off from work and went there with severe pain and nobody was there. I called the customer service and they said "oh sorry they should have called". Accountability and Integrity are the important ones this facility should learn asap!