It's My Party Rental, Fresno CA

We have used It’s My Party for several events. Excellent customer service! They go above and beyond. I would highly recommend this company for all your rental needs.

I had a graduation party recently and I had contacted a lot of rental places. It’s my party always picked up the phone when I called and made it easy to make changes in my order from adding or subtracting the rental items. They even provided almost a hundred chair and a few tables last minute because another renter couldn’t provide them. Great customer service!

The stage was great, worked out for our PorchFest. Took a star off because they didn't come back and get it until Tuesday, four days after we used it.

I am only giving two stars because of the 4 separate events I have rented items for through IMPR, a few things have gone semi right, and the price is cheap. But you get what you pay for.

Event 1: March 2020, my mother put on a very elegant baby shower for my first baby. Linens were gorgeous, company was easy to work with, met all our needs.

Event 2: Dec 2021. We decided to rent linens for my wedding since it was such a great experience the first time. My wedding was on a Friday, also New Years Eve. Since they’d be closed, we picked up the linens Thursday and set up Friday to return Monday or Tuesday. 33 floor length black tablecloths for 10-top round tables and 33 supposedly burgundy/maroon runners. Whilst setting up, we realized we were given not only different shades of runners, but ALL of the “runners” were full tablecloths and not actually runners. No way to rectify it. Thankfully my day of people were able to fold them to look like runners. Not ideal, but we made it work. The different colors, well, no way to hide that.

Event 3: (why we went back, beats me but we did. And we should have learned after this event) August 2022 - my second baby shower for my second baby. Small tables, linens, runners, and chairs. My parents picked up the tables and linens etc. Upon setting up at the space, they realized the tables that were loaded into their truck were wobbly, splintered in many areas, significantly damaged, and just overall usable but in unkempt condition. Linens were fine and chairs were fine but we were so unhappy with the wobbly tables.

My mom called and just voiced her displeasure with the staff who was there, in good faith attempt that they would be able to provide better quality products in the future. Not looking for a refund and happily declined one, just wanted to give feedback.

This brings us to now. April 2023.
I rented 8,8-top tables, 8 black 3/4 length linens, and 8 red runners with 64 black chairs. No issues with it. They were delivered on the desired date, decent in quality, and it looked nice.
Pickup, however, is horrendous. No calls day of (today, April 17th) to inform of estimated pick up window. I placed one call at 10: 30 and was told the items would be picked up “this afternoon” - upon leaving work at 4pm, called again, and was asked if the items could be picked up the next day. They’re Expecting this to be a venue that allowed us to not only store the items there for Friday, Sunday, Monday into Tuesday. 4 days unused. I insisted the items be picked up by end of business day (5pm) because now we will be charged by the venue to store the items.

Never. Again. And I will not only NOT recommend this place to anyone, but will begin to ENCOURAGE them to rent elsewhere.

Just wanna give a s/o to this company! My husband is a new employee & today I was being clumsy and got wood lodged in my hand and they let him leave early so he can watch the kids and help while I went to the hospital. This company really cares about family! Now a days that’s rare with employers. I’m so thankful for them!

I had never used a party rental service before and I was surprised how affordable it was. Everyone was friendly and helpful during the process of ordering, delivery and pick up. I was very pleased with my experience with them and will definitely go here again should I need this service again. I highly recommend.