Jack in the Box, Santee CA

Stood in line today 10/5/23 @ 1: 15pm and was told by 4 different employees they’d be right with me. There began to form a line behind me when I walked in I was the only customer. Now there’s 5 people in line and I haven’t even been spoken to other than “one moment” (x4). I walked out, I go to this Jack in the box a lot but will not go back after seeing how much they truly care about their jobs and the customers they serve. Do your self a favor and save yourself some time and money and go somewhere else
Where they actually appreciate their customers.

No customer service in dining horrible
Only takes care of drive thru
No communication or acknowledgement

Bunch of kid working and don’t have any sort of customer service skills. Little girl was training someone and talking rude about customer's to the new trainee. Multiple employees were joking around on the head set for over 15 min that I was waiting for my order. No one was in the lobby but me. No reason for the order to take forever.

Waited a long time in the drive thru for them to say they didn’t have Oreo shakes. Lazy as$ workers. Can’t stand lazy workers. I was going to order a large order but cancel since they were too lazy to make a shake.

Was on a gig delivery for customer on 7/27/23. I get to magnolia drive thru 2am, identifying I was there to pick up for customer giving name and order number. Drove to window repeating customer name and order number only to have this cashier ask to see my phone. Me quite baffled I asked did she not understand or hear me when I gave her customer info. She said that her manager said that they have to ask to see our phone in
order to pick up order. Me baffled again. I told her that this was quite insulting. Left store to complete delivery and low and behold I get another delivery from this store. I drive up identifying who I am picking up for and customer information. I get to the window and keep in mind I'm the only car in the drive thru and it takes 7mins for her to come to the window. She asks who is this for, I tell her and she says I need to see your phone. I politely said no you will not see my phone I gave you the Information and as I said before this is very insulting. She then said well you're not getting the food, closed the window and would not return to the front. I sat there for at least 15 minutes as I called support and the customer to inform them what was going on. I let my support know that I would show this cashier my phone so the customer would get his food. I blew my horn and knocked on the window and this girl never came back to the window. I had to cancel the order and go to another jitb. I know my job and really don't need a jack in the box worker demanding to see MY phone. I mean am I gonna come to a jitb at 2am randomly asking for an order that was not meant for me to pick up but have the customers name and order number. I feel that she was out of line doing way to much. Send her back to basic training who the heck does she think she is. How dare she! And is this jitb policy to NOT give a gig worker a customers order if we do not allow them to see OUR personal phones?

#LividLividLivid

The drive thru ordering was very good. When you drive up to the menu you are greeted with a pleasant person to take your order. This is very important after a ruff day. The store is spotless

Worst Jack In The Box by far. EVER. They kept my card and refused to admit it. I didn’t even realise it was missing until long after I left. Big mistake. Calling the restaurant for ANYTHING will also get you nowhere because they never answer. If you go to this location and you pay by card, make DAMN SURE they give you your card back or they might do the same thing to you that they did to me. Oh, and guess what else happened? When I went back to confront the cashier who identified herself as the manager (same person who served me shortly before 11pm on Wednesday, 28 June 2023), she still refused to admit to keeping my card. Oh, and no receipt was given! So sly, but it’s okay—corporate might have the information I’m looking for. And the icing on the cake? When I mentioned that I will be calling corporate, she said “f*** you”. Extremely unprofessional. Worst experience I’ve ever had at any fast food restaurant place ever. Never returning to this location ever again. Fire the graveyard shift at this place (including the so-called “manager”) and replace them with better, more professional staff members. At least I was able to lock my card…

This restaurant made my food well and offered great service. I have no issue with this restaurant at all, however, Jack in the box as a whole has been a bit disappointing to me. Nothing ever looks like what it does on the menu. The people and quality are great though.

Was not impressed by the size of the sandwich. Other fast food I have tried will give you a larger sandwich with full slices of bacon. Plus the cheese looks to have been squirted on.

Nelly Gabrielle V.baby girl where are you I been looking in wrong places plz guide me home I'm lost.

I usually go thru the drive thru. I always get the sweetest young lady at the window, always smiling and happy. Very quick and efficient. This is my favorite Jack in the box.

I had the Combo #11 with seasoned fries. The chicken was extremely dried out and old tasting

My wife really enjoys this Jack in The box and she is a hard person to please when it comes to fast food.

Tried the new chicken sandwich wasn’t the best I had but it was up there. It was good quick lunch for work.