Jacques Marie Mage, Los Angeles CA
| Address | 927 N Sycamore Ave, Los Angeles, CA | ||||||||||||||
| Phone | (213) 342-5603 | ||||||||||||||
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| Website | www.jacquesmariemage.com | ||||||||||||||
| Categories | Store | ||||||||||||||
| Rating | 4.6 7 reviews | ||||||||||||||
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Jacques Marie Mage reviews
7Amazing products and amazing shopping experience. Beau was unbelievably helpful and accommodating in getting me my favorite new pair of sunglasses. 10/10 recommend.
Great! Experience
Walking in here was very Welcoming,
The beautiful Aya was very polite and generous with refreshments espresso made my day! My favorite.thank you Aya for making my first purchase very mesmerizing by presenting a variety of amazing choices leading to my final decision to my very first Jacques Marie Mage Hemmings
Smooth Bold Statement straight up beautifully presented by Aya impecable service thank you I will be coming back soon
You get what you pay for here. Top of the line eye wear. The Associates make you feel right at home. Joey- Is thee Best Asset to this company. Caring. Personable. Attentive.professional. Knowledgeable. And courteous. I will Def be back. Awesome Eyewear.
Between Jacob & Beau best service and professional advice Thank you both for the amazing shopping experience
One of the best in-store luxury retail experiences I have had in a long time - Art was kind, informative and fun to work with - this was my first by definitely not my last purchase.these are gorgeous, unique & irreverently fun sunglasses
I recently had a disappointing experience with the Jacques Marie Mage brand and their after-sales service, and I feel compelled to share my thoughts on the matter. Less than a year after purchasing my pair of glasses, a manufacturing defect began to appear, which was clearly not caused by any fault of my own.
After a month of back-and-forth with the customer service team, I was shocked to be offered a repair that would cost me over 300€, even though my glasses were still under the manufacturer's warranty. When I pushed back on this offer, I was met with silence from the customer service team, which closed our discussion without further explanation.
I find this level of service to be completely unacceptable for a brand of Jacques Marie Mage's caliber. As a customer, I expected to be treated with respect and fairness, and I feel let down by the lack of care and attention given to my case.
In conclusion, I would not recommend Jacques Marie Mage based on my experience with their after-sales service. It is unacceptable for a brand of this level to offer such poor customer service, especially when dealing with a clearly manufacturing defect that was not caused by the customer.