Jaguar San Francisco

Friendly staff did a great job on the car and the work was done when they said it was going to be done.

Tyler was so cooperative and kind. Daniel drove me home and picked me up in a timely manner. Very satisfied with the service.

My recent experience is a perfect example of why my husband and I have always relied on JAGUAR for unparalleled customer service.

One of the finest experiences I have had at a Service Center. Tyler is awesome. My car had a coolant leak and Tyler took care of it very professionally. I would not take my car to any other service center.

First of all I want to give a HUGE thank you to Adil and Josh at Jaguar SF. I recently purchased a 2019 Jaguar E-Pace and Adil really made sure to take of my husband and I. Adil is so down to earth and non pretentious:) I am so excited to be in the Jaguar club, the E and F Pace have been my dream car ever since I laid eye on this beautiful fleet of cars. I never felt pressured throughout the experience. Adil and Josh are the definition of professionalism in every sense of the word. Honestly they made us feel like family <3 Jaguar SF is extremely lucky to have them both on their team. I am more than happy to share my experiences with anyone who would like more info, Jaguar has a customer for life:)

Tyler is a pleasure to work with - polite, efficient, and knows his job - excellent performance- thanks Tyler

Excellent service team. Chuck went far out of the way to make sure that I was taken care of. He also promptly returns calls with real solutions. This is why I always drive from San Jose to SF to have my vehicle serviced.

Great dealer. Have never tried to oversell me and are a good, honest service department. Always quick too, have all parts on hand.

Have dealt with British Motors and Putman Jaguar for over 25 years, great service always! It was sold about a year ago and those in the service dept are just like used car salesman, shysters! Will never purchase a car from them again. It was shocking! The new folks in the service dept are rude and in my opinion, dishonest. Too many other choices. Stay away. Service dept guy has a bad attitude!

Diagnosed the issue and sent photos for my review. Resolved problem quickly and even provided free shuttle service within the city. Dimitrios was friendly and helpful.

Dimitrios Koutoumanis is the epitome of customer advisor at jaguar sfo. Genuinely sincere, friendly, and intent on delivering the best relationship with his customers. That is to say he doesn’t come to work with any agenda other than delivering on ensuring his customer’s needs are met. Not surprising though as the entire dealership family appears to strive on good decorum, friendliness, and delivering overall satisfaction as their primary objective.

Excellent experience start to finish. Andrew and the team displayed great communication, were incredibly helpful when answering our questions, and made the whole process seamless and enjoyable. Would highly recommend working with them.

Dropoff and pickup easy. Maintenance completed on time. Cost matched estimate. Tyler super helpful in walking me thru how to update my car’s software. All in all a good experience.

Tyler was very helpful and friendly. He explained all my questions throughly,
as was everyone in the service department.

The most disorganized experience I've had in 4 year at this location. Showed up for my original appointment at 1pm and was advised to reschedule since the services needed would take several hours and they would need to keep my car overnight. Since I didn't get an email confirmation I called the next day to check. Still when I arrived there was no record of my appointment and the service advisor did not recall what services we had discussed. Once my car was checked in, I was told the service time would take only 2hrs compared to 4+ originally. The advisor agreed to provide a shuttle for pickup when my car was ready. Again, he didnot recall his commitment and said he would call me back in 10 minutes to arrange a pickup location. After 15+ minutes, I called him for the driver status and didn't get an answer. The shuttle driver called another 20+ minutes later after I had walked 1+miles, up-hill back to Jaguar. The advisor claimed he had a bad headache as an excuse for the debacle. Was told my battery was replaced, yet the low battery warning light still appeared on my dash. Consequently, I waited an additional one hour to have the problem fixed.
It's not worth my time, the bridge toll nor the 101 traffic to go to this location again.

Amazing experiences year after year. The team truly takes care of you and I appreciate the honest, professional opinions.

The service staff is outstanding. They protected my car, fixed the issue, kept me informed and were so easy to work with - highly recommend Jaguar SF