Jamba, Pasadena CA

I go to this Jamba Juice quite often and I will not be going back until this “manager” is fired. He was extremely rude and disrespectful when I was ordering. He wanted to charge me $11 + dollars on a small smoothie. He was ridiculous! I walked out of there shaking. This person should not have a job here!

I had such a great day hiking at Eaton Canyon so I’m not too upset as I would be but the workers here need management at all times. It seems as if orders are being confused- not prioritized accordingly. In total we spent about 40$ waffles, smoothies with the additives. Came back into the store after ordering with Niyat and 2/3 smoothies were not made correctly while the other was forgotten completely. We came back and they had 2/3 of the smoothies made again but with chunks of ice as if the smoothie was never blended in the first place. The 3rd smoothie was forgotten, again. At this point, I just asked for my money back- they need some structure here and apparently the manager Ed has no other supervision for the staff. The girl Sarah told me I couldn’t get a receipt for the refund but she could send me a text of a picture of it? Very unprofessional and nobody knew the system. Wouldn’t recommend coming back here unfortunately.

This is a nice Jamba Juice located next to Ralphs It's both clean and has a friendly staff! It was my first visit in years and I got a Large 24oz Strawberries Wild smoothie and it was just as delicious as I remembered as a kid! Free parking in lot.

I always go to this location because i love Jamba Juice and it’s close to work. I love my drink with pieces of the fruit so i get it chunky, the majority of the time it’s never chunky. I don’t have time to go back: (so i end up throwing it away. On another note tho the staff is nice. Just please make my drinks chunky i feel like i throw my money away when i don’t get what i go for.

I had entered this Jamba Juice today to get my post workout smoothie, and i was absolutely shocked by how outrageously hot it was in there. I have never been in an establishment that UNCOMFORTABLY HOT in my life, I don’t know how the workers can work in that environment, I feel for them, having to work in those unbearable conditions.

No spinach and lemon for great green juice. They did not remove seeds from apple. Bad for kidneys. 3 scoop of ice than juices for small size drink. They are lazy and cheat your money out of your pockets. I watched how they made great green juice second time. Never go there again.

Title: Disappointing Service Experience at Jamba Juice

Rating: (2/5)

I recently visited the Jamba Juice and while the juice itself was enjoyable, the service experience left much to be desired. The main issue arose from the demeanor and behavior of one particular staff member, which significantly impacted my overall impression.

Upon ordering, we requested a juice with no ice. Unfortunately, the young man serving us seemed visibly frustrated and annoyed by our request. Instead of addressing our concerns professionally, he haphazardly discarded the first glass and proceeded to prepare a second juice without any explanation or apology. It was disheartening to witness such a lack of customer service skills, as his behavior left us feeling unwelcome and undervalued as patrons.

What was particularly disappointing was the evident disinterest displayed by this staff member throughout the entire interaction. His demeanor lacked any signs of enthusiasm or engagement, and there was an absence of the warm, friendly atmosphere typically associated with Jamba Juice. It seemed as though he was simply going through the motions of his job, with little regard for providing quality service or fostering a positive customer experience.

On a more positive note, I must acknowledge the efforts of the other employee, a friendly young woman who appeared genuinely interested in assisting customers and creating a pleasant environment. Her presence was a stark contrast to the lackluster service provided by her colleague. It is regrettable that his attitude overshadowed her commendable efforts.

In conclusion, while the juice at this Jamba Juice location was enjoyable, the disappointing service experience marred what could have been an overall positive visit. The frustrated and disinterested attitude of one particular staff member detracted from the brand's reputation for excellent customer service. I hope that Jamba Juice management takes this feedback into consideration and addresses the training and attitude of their employees to ensure that future customers do not have a similar experience.

Note: It is important to remember that this review is based on a single visit and personal experience. Service quality may vary, and it's possible that this particular employee was having an off day.

There wasn't anything criminally wrong with this place, even if I think my drink should have been blended together a little better.

I drive past at least 2 other locations to get my smoothie from here almost daily. Awesome staff, great service and perfect drinks every time. Thanks guys!