JCPenney Salon, Pleasanton CA

Wasn’t till I got home and seen the horror of my hair. I was butchered I wouldn’t recommend coming here ever not even for your worst enemies. I’m just drinking about to shave my head lol I had long hair just wanted medium and got some freak show cut. I’m hella depressed
Just stay away.

I went to Larissa for hair coloring. Firstly i wasn't shown the shade card and instead she went in and mixed the color right away. She gave me highlights but it ended up being a really botched up job. On top of it she said i don't need a toner but all color jobs definitely need it. Halfway through under the dryer she shoved a disclaimer in my face and asked me to sign it. Shouldn't they be given at the beginning of any service? In all, it was very unprofessional and a really botched up job. I now have to go elsewhere to correct it and will have to shell out more money for no fault of mine. Im sure JCP will not refund my money. Please avoid this place and save yourself the emotional distress and hard earned money!

I went to this salon for hair highlights this Sunday after consulting one of their stylist on Saturday. Everything was finalized and she did understand what I actually wanted and was ready to even do it same day but I couldn’t do it because I had prior appointment somewhere else, so I booked for next day that is on Sunday. The other stylist with whom I got booking was so intimidating to me. She kept mentioning I don’t know what I want. She asked me for a picture of what I wanted which I tried showing to her. Instead of understanding my point she kept on belittling me that, I don’t know much about hair coloring. I never felt that much insulted in any salon ever. She quoted me more that double of what was quoted to me a day before for same service. What is the point of initial consultation then? She was not polite with my four year old too. During our conversation inside the salon my very playful little 4 year old girl was just hanging around me, this stylist asked my in a very rude manner to take her out of the salon. She could have politely asked me to not bring my kid along with me. I was not planning to keep her with me during the process anyway and she was going to stay with her dad outside the salon premises. There was no other customer or staff other than us at that time, my daughter was not at all disturbing any other client or staff neither she was touching anything over there. I came back without any service. I would never return to this salon ever. The lady on the reception that day too had very unwelcoming behavior whereas, when I initially consulted on Saturday all the staff with whom I interacted was so so welcoming and polite. I don’t know why there was such a huge difference in staff behavior in two different days. Anyways bye bye JCP salon!

I had a hair cut here. The stylist was very nice. And took her time in cutting my hair. However, I do see some sections that need to be trimmed. I will give her a second chance to see what happens.

They dyed my hair and its falling out, i walked in dry came out soaking wet to the point where it destroyed my leather wallet, didnt do what i wanted them to do, and my neck and back is sore from there sink from washing my hair from making me hold a half crunch "exercising workout move" and this is only part of my experience there! What professional salon asks you to take off your shirt and offer a smock that didn't cover much of anything had me sign paper work in the middle of getting my hair done just got off the phone with them and didn't offer any solution to fix what they did to my hair

I had a great haircut with Lyla and 100% would return!
She listened and understood the cut I wanted per our consultation.
Also, the service was very quick. I was immediately seated and began my appointment on time. She did exactly what I wanted; cleaned up my ends and added soft layers. She's a lovely person, very personable!

First I want say all the staff inside are very sweet. I was in the area for a company party and thought it would be a great idea to do my own hair the night before. I didn't think it was a big deal. I've done this a million times. I just needed to tone my hair. Big mistake! Let's just say the top of my hair looked like I shoved my head into a fire pit and all the smoke and ashes got stuck only at the crown of my head! It was a disaster. While the bottom of my head was still I golden blonde. I had just gotten hair extensions put in a few days before so I couldn't just dye my whole head. I need my hair to match my extensions! I didn't know what to do but I knew I wasn't going to leave my hotel looking like the Hot mess express! After googling every salon in the area and feeling completely hopeless because all the reviews were 50/50. I decided to call JCPenney's salon. I told the nice lady Saturday morning what my situation was and I needed help ASAP! She told me to come in within the hour and her master colorest Will take a look at my hair and see what she can do.
I can't remember her name exactly lol. It's either Lila or lala (so sorry I'm bad at names) but she was extremely sympathetic to my situation. We went over my options and she was going to try to do anything she could to help! She could have taken the easy way and bleached the color out and just thrown dye over it but she knew that would distroyed my hair. She took her time and did it the right way. My hair is healthy and looks AMAZING! It matches perfectly with the rest of my hair!
If you live in the area, I highly recommend giving her a shot. I promise you will not be disappointed!
Thank you Lila for your amazing services. You truely are a great hair stylist and Master colorist! Also thank you to all the other ladies in the salon for being kind and welcoming as well

Amber did a fantastic job! We talked about what I wanted to get done and how I wanted my hair to be. She shampooed, conditioned, cut/trimmed, and styled my hair. She took her time and made sure that that I loved the end product. She is one of the top masters and has been doing hair for years so she knows what she is doing. She is super nice and friendly and I would definitely recommend going to her.

Free Hair analysis consultation to all women in the Pleasanton area. Hi. My name is Amber I've been doing hair for 24 years. I recently decided to stop working for myself and joined the crew at Instyle in JCPenny Pleasanton. I've worked as a master colorist for the last 17 years. I'd like to meet you, talk to you, about you, your lifestyle, hair goals and what kind of maintenance and how much time you want to spend styling your hair. If I can help you great. If you want to set up an appointment great. If I think someone else would be better at meeting your goals I'll send you there. As a professional in the beauty industry, I believe with all my heart that my number 1 job is to make people feel more confident when they leave my chair than when they sat down regardless of who they end up doing business with. If nothing else I hope to give you insight on how to ask any stylist for what you want and what will work best for your lifestyle. Offer expires 09/15/19

Wanda is an incredible hair stylist. She gave me an honest consultation before she began to relax, condition, color and style my hair. My hair has volume and curls even after a week. Wanda will have you looking fabulous! She also has her own salon Southern Perfection Salon inside Suvia Salon Suites at 21001 San Ramon Valley Blvd. Want to look gorgeous? Go to Wanda!

I get my hair done by Jessi & she does a great job. She's very engaging & professional & I highly recommend her for Men's haircuts.

Went to see Marilyn today to fix a very bad dye job. I can not speak highly enough about her! She took something that was awful and turned it into something I was hoping for. If you need to get any type of work done and are not sure who to go see, I highly recommend MARILYN I promise you will not regret your decision!