Jerold Phelps Community Hospital - Southern Humboldt Community Healthcare District

My husband had a relatively sudden onset of excruciating pain and we assumed we would need to go to Eureka or Santa Rosa to get quality emergency care at 2: 15 AM on a Saturday. But we decided to give this place a try. We drove to the door and a nurse came out and met us in front. No wait. Thoughtful care, quick registration, had bloodwork done within 20 minutes, saw the doctor within 45 minutes, who got pain under control followed by a CT scan with results and diagnosis of kidney stone within a couple of hours. Helpful and attentive staff despite one nurse and tech helping at least 3 patients with critical issues.

I'd give it 0 stars if I could.
I can't even find words to describe just how horrific staff, employees, treatment, etc.

I have had to use this Emergency room over the past almost 5 years. The first time I had to use it, it was just an aweful, truly sad, almost killed me experience. And from then on out I had vowed to only use it when there was no other options for me and I took some one with me to help advocate for me. It WAS truly a place to go and well.perish. HOWEVER HOPE IS FINALLY ON THE HORIZON IF YOU COULD GET MORE STAFF LIKE THE ONES I HAD TODAY.

I am not sure what has happened over the years but it has got a lot better.the last two time I went was over the last two years, and I can honestly say my faith has been some what restored.when I first had to go (5 ish years ago) I had a doctor refuse to treat me because I was a smoker and I had to go to willits for treatment. I almost didnt make it there. And now, I have doctors and nurses listen to what was going on and actually cared enough to attempt to help make it better.not just kick me to the curb because i smoked and had the flu and couldnt breath because of it all.today i went in and had one of the best experiences with a nurse named bill and a er tech i believe her name was christine? They were so calm and knowledgeable, they were compassionate and understanding, even when some one else was there literally screaming names at them.they not just did their job but took the time to hear me out.they made sure i understood everything that was going on and treated me like a human being.they didnt rush me when i was trying to breath threw the pain to get me to talk like some of the others have done in the past.they didnt pass judgement because i didnt know what was happening with my body and was scared.they took great pride in their work and work place. I would give them and the doctor I saw 5/5 stars if this was my only visit.but its not. I believe they need more staff like the ones i encountered today to help this community and to get this establishment to a 5/5 review. (and bill and christine need to be rewarded with in the company some how, raise? Vacation? Award with a new car just some ideas!)

Yesterday my son had the tube covered and the doctor removed it without pity at all. My son felt like he was fainting from the pain and I told him to give him medicine and he didn't want to give him anything for pain. He was an old Chinese doctor. I'm so upset because he doesn't know how to do it. That was because they nemescied me and I went to my fortune the next day I would have to file the claim and a lady Adela attended me by the way, a very good person, they apologized for what had happened

I have had A few blood draws there. Easy, fast, staff is nice. The buildings and rooms are clean and neat. Grateful the rural community has access to a hospital. Thank you!