Jersey Mike's Subs, Big Bear Lake CA

Went in an hour before closing to get 2 cold cut sandwiches. The two employees present said that the “person who makes cold sandwiches was on break”. Jersey Mike’s, make that make sense. On top of this, why is the employee on break an hour before closing?

I wish I could give them negative stars. But the sandwiches are pretty good. It being a franchise you know what to expect.

No matter what you do, do not order online here. The staff here looks like either out of high school or out of retirement homes. They are extremely lazy and deluded with no experience of customer service.

I have ordered here multiple times and today will be he last time. On motre than one occasion the sandwich was 60 mins later than the eta. Having me wait. What would be the point of online ordering?

Inspire of being late, the staff rather spemd their time chatting away and not making the sandwich.

I am a professional who has no tolerance for this store. Go here if you want to be played around by incompetent deluded arrogant unprofessionals. It doesn't take 2 hours to make a sandwich from a franchise store.

The sandwiches here are not good. I love Jersey mikes and this is…barely a Jersey mikes. They underserve meat and cheese (half the usual amount) to the point where it must be management directed. They tried to substitute the cheesesteak pepper mix for the fresh cut green bell peppers on the #14 and were rude when I asked about it. The bread was somehow both over baked and stale (isn’t it a single button set for the correct time?). My friend, who has little self respect, wouldn’t even finish his cheesesteak.

I LOVE Jersey Mikes. I hate this one. Don’t waste your time. The employees work at a sluggish pace, creating long lines and long waits. They also will be out of things like bread quite often. Two days ago, I went to this location and after waiting and waiting and watching the employees move like snails, I, and others, just gave up and left the line. I’m now walking away AGAIN because they are out of bread.

Would be fine if more than one of the 4 employees could make a sandwich. 3 girls hiding in the back while one girl talks and makes everything. Order took an hour and I got skipped multiple times by the few customers who came after me. Said light oil and my sandwich got murdered. Paid for swiss and got provolone. Wouldn't be back but unfortunately this is standard service for most places up here.

BIG BEAR CALIFORNIA LOCATION: Horrible Service! Let me start off with the Philly Cheese Steak - Excellent! However, the service on this location in Big Bear California is HORRIBLE! For the last 3-years, we decided to have Jersey Mike's for the 4th of July fireworks at night. Two years in a row, we went in and ordered and had to wait 55 minutes in 2021 and 1.25 hours in 2022. We understand that it's a holiday, but this location should know that and staff it appropriately. Now (July 4th, 2023), we decided to order ahead. We placed our order and the conformation was the two sandwiches would be ready in 15 minutes (PS - the 2-years prior, we were told the long wait was due to orders placed online), so we placed the order online, arrived 20 minutes after placing the order and they hadn't even started the order. Ended up waiting 45 minutes in the store and add the 20 minutes from when we placed the order, we still ended up waiting for over an hour. Staff has been rude every year at this location! Hopefully someone at Jersey Mike's reads this and fixes the problems (long wait times and unfriendly staff)! BTW, we order two Philly Cheese Steaks with double meat.and double cheese and both sandwiches were single meat, single cheese.

They need a system to complete online orders. We watched them making a line of orders for people in the store while our sandwich was sitting there half made for thirteen minutes. They refused to finish our sandwich in favor of the people who just came in so we left. Also, the male employee working was extremely rude.

What a horrible experience. You should talk to your male employee who proudly gloated while happily waving bye to an unhappy customer (who was so unhappy with their expeience they didnt even wait for their food). It's one thing to be under staffed, it's a toally other thing to not care about your customer's experience.
May 31,12: 30 pm

The place was very dirty, cross contamination going on everywhere, the prices were very high and to make matters worse we all got food poisoning except for my 5yr old he had to have a happy meal so for the sake of argument I took him. Thank God I did me my wife my brother my 12yr old daughter all of us sick as a dog all weekend couldn't enjoy big bear at all.we hadn't been there in years I'm disabled it took a while to save that 1500 bucks to go see my son. He's a Marine in 29 palms.was such a let down. Thanks Jersey Mike's you got us good and 70 bucks for the 5 sandwiches.smh.never again ever.

I went to the Jersey Mikes location at 8: 20pm on a sunday night. I am aware this is a bit late, but the hours listed online and on the front of the store say they are open until 9pm 7 days a week. When I arrived to park my car the shades were drawn and the open sign was off, the store being CLOSED! I am very disappointed in this establishment and it’s lack of customer service.

Jersey Mike's is a great franchise sandwich shop. The food is very good. The only problem was the staff was working at warp speed while we were the only customers in the store. Our sandwich instructions were not followed.

When they mess up on your order make sure you get receipt or no refund even when you just ordered.

Good fast convenient place for a sandwich. It's nice to have these kinds of fast options in a resort community where everything is typically packed during ski season.

Rude employees. Bacon was bad and made me sick. Stay away. The Jersey Mikes in San Diego know about gluten allergies and go out of the way to make you feel safe. Last time we were up here this location was like that. This time it was horrible.