JHPUSA, San Gabriel CA

Awesome customer service. I dealt with a guy named James. Anyway, I ordered some wheels and was planning to drive to them to pick it up, save on shipping, and make a mini vacation out of it. Last minute I wasnt able to make the drive to them, so now I had to switch to shipping. James guided me through the whole process, and now the wheels will be shipped. Will continue shopping here.

These guys absolutely rule.
Ordered a set of TE37XTs for my wife's 4runner and they showed up in about a week. The price beat out everyone else, too, and by HUNDREDS.
Recently ordered Rays lug nuts to go with the wheels and I got an email 5 hours later that they had shipped.
Thanks again!

I ordered my lugs nuts from you guys earlier this year and the shipping was fast! Will be ordering again from you for future purchases.

Ordered a timing belt for $250 and received a damaged product as well as the wrong product stuffed in the box I received a balance shaft belt which I have no need for as I deleted the balance shafts the box also was packaged with rock auto tape from jhp? It’s a little sketchy I’ve heard good things about jhp but it seems they’re not as focused on customer satisfaction or quality as they once were. I stand by my comment it’s a taxed timing belt all the good reviews are from years ago all the recent one I’ve seen are pretty bad. Seems to be going down hill. I would not order from them if you could avoid it.

I ordered an item from them for my car and my mechanic found that it was the wrong part and it had previously been used and the box it was shipped in looked a little sketchy I would not recommend buying from their website!

Excellent customer service and quick response to emails. James helped me to ensure that I was getting the right part for my swap.

Never ever buying from these people again they have no consederation for others and their hard earned money.order two product almost a week ago and I called in to see what's the delay all I got were child like excuses they guy not owning up to anything blaming it on others to then him saying at the end of the call that it just got shipped in the afternoon after he said it was getting shipped tomorrow

Ordered a set of TE37SL in Championship White from jhpusa and was really impressed with the fast shipping. Great service and communication.

Bought a pair of work wheels that they had in stock spoke to one of there agents to check to makes sure they came in a couple of weeks. Happy with there service

Great customer service! I appreciate bao over there at jhp for assisting me. Looking forward to buying from here again!

I will never purchase anything from JHP again. While I acknowledge that the initial problem was not the fault of JHP, the problems that followed were. I received parts that were damaged during shipping, again not JHP's fault. When I sent pictures of the damage and damaged box, JHP said they would file a shipping claim. I asked them to start processing my refund. They told me they had to wait 2-3 weeks for the claim to be processed with the shipping service. I didn't choose the shipping service. I did not pack the product. I did not pay the shipper and I did not have a service agreement with them. JHP chose the shipping service and the agreement I had was with JHP to provide me with undamaged parts. The entire process from purchase to return took about 2 months. I still have not received a full refund for purchase. JHP told me they would refund the shipping cost over a month ago. I would not recommend buying anything from them. I would go with a retailer that has a much better customer service reputation.