Jiffy Lube, Cupertino CA

Victor was very helpful. I was able to get my oil changed in less than 30 min and didn’t have an appointment. I will definitely come back. Great service!

Fast, efficient service and super helpful staff. In and out in 20 mins on a Sunday afternoon. This has become our go-to Jiffy location.

Said my breaks needed changing, tried to charge me for rotors, too. Breaks work worse than when I arrived after replacing. Couldn’t fix it, took no responsibility. Wasted my time. Stick to oil changes here.

It got worse and worse every year. Now I'm taking all my 7 cars to the OILSTOP at Saratoga Ave.

Disappointing Experience at Jiffy Lube Oil Change

Upon arrival, I approached the technician near my car to inquire about the engine oil level and whether it needed to be topped off. I was hoping to get clarity on the appropriate level and whether it should be filled to the top. The technician responded rather dismissively, stating that they only fill it to about two-thirds of the container, which amounts to halfway. I suggested that they fill it to the top and I would be willing to pay for the extra oil. However, this seemed to upset the technician, who abruptly insisted on taking the car back to refill it.

At this point, I requested that the technician explain to me the current oil level before proceeding, so we could discuss the need for additional payment. Unfortunately, the technician lacked the patience to provide an re-explanation and instead hurriedly offered to refill the engine oil. Sensing the technician’s frustration, I decided it would be best to come back at a later time. It was disheartening to be met with such aggression and a lack of professionalism from the technician, especially when I had never encountered such an experience at this particular location before.

I have been a customer of this Jiffy Lube location for many years, and I have always found the service to be pleasant. It is unfortunate that the actions of one technician have tarnished my overall impression. I sincerely hope that Jiffy Lube takes this feedback seriously and ensures that their staff members possess the patience and willingness to explain things to customers. It is crucial to prioritize customer satisfaction and avoid confrontational interactions.

Fair price, fast, very good service. But most of all, no unexpected jumps in the total price as well. I got what I ask for. Unfortunately a lot of oil change places are not like this. This jiffy lube doesn't try and trick you into spending more. Thank you. Will DEFINITELY be coming again.

Professional and personable! They even vacuumed my front seats and washed my windows while I was in the waiting room. They went above and beyond! Definitely recommend.

Helpful staff. Good prices. Free wifi and the city center is closeby for more options to wait for service.

Really fast service and cooperative staff. I will definitely recommend this place. Giving 4 star coz i did face an oil leak and had to drive all the way back for it, but the staff fixed it promptly so thankyou for that

Very fast service. I went in just for an oil change. They offered a $16 discount off my $75 charge. I also have to change out my filter which was extra leaving me at $123. I give it 3 starts for the price. Customers service was very good.

I have had good experiences at this Jiffy Lube location! I recommend them. They are friendly and give good service.

Service was quick and employees were attentive, knowledgable and friendly. Will return again.

We live thirty minutes from this location but have received excellent care and attention to detail every visit (now 2 and counting). While other shops struggle to find the right blend of customer service and preventative maintenance know-how, this shop is knowledgeable, personal and customer-focused. I witnessed another guest struggling to choose the right services for his vehicle. Thanks to a generous online coupon, he was able to say yes, with confidence, on the recommended service. There are plenty of enjoyable things to see and visit if you live some distance away. Oil change and lunch at Aqui's.just down the street? Not too shabby!