Jim Charlon Ford, Inc., Ridgecrest CA

Kyle saved the day
We were on our way to camp at Wagon Wheel, and my truck (brand new) had an engine light pop up, and I stopped by without an appointment and he got us in for the next day ordered the part and out the next day
Amazing service
Thank you

I was in town visiting family during the holidays when I encountered an issue with the Mach E rental car. So, I decided to go to Jim Charlon Ford and had the pleasure of meeting Bob Pugh, the Ford expert. He went the extra mile to provide me with the assistance I needed to continue my journey. I really appreciated his excellent customer service. His help made the holiday season even more cheerful. Thank you!

I walked in there to make an appointment for an emissions update on my diesel, thinking that I would then come back and have to give my truck up for a day just to come back and pick it up again but Mat at the counter says we can take care of that for you Whenever you want I said how about now and he says no problem hand me the keys we’ll pull it in here and have you done in about 30 minutes and in about 30 minutes I was grinning and steering driving down the highway thank you, Jim Sharlon, Ford, and thank you Matt… now that’s Service!

Doesn’t replace washer when doing oil change plus uses an air drill to tighten the oil bolt possibly to over twist and de thread it rendering it stripped causing more work to be done.seen lots of complaints in ridgecrest Facebook page, terrible and I’m better off servicing my own vehicles

Absolutely best car buying experience ever, they go above and beyond to make sure you find exactly what you want at an insanely good price and have amazing customer service. Would never buy a car anywhere else!

Matt and Nick helped me out in a bind, getting my keyed lug nuts off. My lug nut key got worn down and didn't work anymore, so they helped bring their tool kit to remove the wheels with no damage at my location.
Super friendly and professional.

Took my car in for warranty repair on my engine and they had my vehicle for 7 months n not even 2 months later after they "repaired" it, it's dead again. Plus there's damage to my paint and my front driver side splash guard is ripped to shreds! Someone I know picked up their vehicle after a battery replacement n on their drive home their vehicle caught fire n they are refusing to accept responsibility for it! Avoid at all costs, just put in the extra effort to go somewhere else.
EDIT: Matt in the service department is the only exception though, he's a 10/10 no matter what. He puts in EXTRA work to try to make up for whatever unfortunate circumstances have happened. Thanks for putting up with everyone Matt, you're a true hero for that lol.

I have bought 3 vehicles from Jim Charlon Ford. Not because I am married to Ford products, but because they have treated me the best out of our local dealers.