John's Automotive Care

The establishment was very professional, accommodating and reasonably priced; they even threw in gift certificate for a local restaurant which we're hitting up next week! Thanks for the friendly and prompt service guys!

Had a stress-free experience yesterday with my oil change! The staff was friendly and the office was nice and clean!

Went to John's automotive as they were recommended by AAA as a place to get a 38 point inspection on my car. I wanted the inspection and a routine oil change on a car that has been babied and well taken care of. When I came back, they had an insane list of recommendations totaling $1500. I knew something didn't add up because they claimed that I needed a throttle body cleaning even though I had one done last year and barely drove the car the past year due to COVID closures. I told them I would get a second opinion, and that I just did not feel like spending $1500 that day. I'm glad that I did, because when I took it to another mechanic, they pointed out several things that John's recommended I do that were completely unnecessary. John's claimed that my transmission fluid was dirty and that I needed an expensive transmission service. The fluid was brand new and BRIGHT pink. They claimed I needed new lightbulbs for my rear license plate-both lights were working just fine. They claimed I needed new air filter and cabin air filter- both filters were practically brand new. STAY AWAY from this company at all costs. I will be filing another complaint with Triple A to request that they remove these crooks from their triple A approved list, as they are clearly out to steal from customers that they think don't know any better. They are CROOKS. I'm glad I followed my instinct and took my car out of there quickly!

UPDATE: Brian from John's automotive called and asked to talk to me. Because I work, I was unable to answer the call. I requested that he contact me via email. I appreciate the effort to reach out, but it was too little too late. The lights that he claims to have replaced were indicated as a line item on the $1500 estimate they provided, hence they planned to charge me for it if I asked to have services done.

ALSO, there was still no response to the fact that they claimed my transmission fluid was dirty, yet the picture I posted here proved the fluid was clean. Don't lie and say the fluid is dirty if you haven't checked it! It doesn't take much effort to check the fluid, as my mechanic who I trusted to deal with my car after this situation demonstrated. Also, I had records of previous repairs, and your technicians didn't think it necessary to ASK ME the last time I had certain repairs done. Just looking at the mileage and making an assumption without asking is just lazy.

I also wanted to add that, similar to other female customers that visited this establishment, I also received rude and dismissive treatment from the front desk person Justin, while a man who came in directly after me was treated with much more respect and courtesy. Bad vibes from the beginning, and bad vibes in the end! I shouldn't have to bring my a man with me to get some respect and avoid being over-quoted.

This isn't my first rodeo, and I know what good mechanic service looks like. I have been driving for 15 years. I am relatively new to the area and was looking for a place to give repeat business. John's just ain't getting it from me.

Justin and the whole office team were very helpful and friendly when I needed to have a new battery installed. The office is welcoming and nicely set up. They're clean, polite, and professional. I'm looking forward to returning when I need an oil change and maintenace.

I've been coming to John's for years, and every time I'm impressed by their professionalism, service, and patience. Justin in particular has had my back with a particularly difficult case. These guys go the extra mile, and they absolutely deserve your business!

I have used John's automotive twice now and they are awesome. I got a oil change and break work and some other things fixed that I didn't even know were needed. They send you pictures of what is happening so you see first hand and you even get a certificate for a free car wash with most repairs. This is my new shop! Justin is the best.

I came here randomly and can not believe I found Erika, one of the best service reps in the industry! She has taken care of us more times than I can count. The service here was honest and fast. Will be coming back.

They were very kind and sweet from the start. The first thing they did was to do a general inspection in my vehicle to verify my concern. They kept giving updates as they were working on my vehicle and they worked fast. Even though it was a transmission issue and it took about 3 weeks, I know other places would've taken longer. All the staff was friendly and patient.

Very good job by the entire team. Erika was caring and attentive in writing up the order and keeping us informed of the repair. The front desk was very friendly. Very happy to find this place after many years dealing with several major car dealer services in SD. Many thanks also to AAA for directing us to this place.

They were pleasant out of the gate. Transparent throughout the process. I liked the email and text follow up from diagnostic. Highly recommend them for any repair work!

Love their level of thoroughness & attention to detail. I also love how they present the information to the client with pictures and description of the issues.

Been having my cars serviced here for awhile now and I can honestly say I haven’t had any problems with the work performed. I feel comfortable that they are looking out for me best interest in indicating what needs to be addressed with regards to priority and what can wait without it being a safety issue. Thank you all at John’s Automotive.

Excellent Customer Service! Wow! I really enjoyed my experience at John's Automotive Care. The entire team is professional, polite and very timely. In the office I was assisted by service writer, Justin Synder, who went above and beyond to ensure my vehicle repairs were necessary and that I understood what needed to be done and.drumroll please.all WITHOUT the condescending tone and "oh you woman, who doesn't understand mechanics " attitude I've experienced so many other places. I enjoyed free coffee, snacks and roundtrip shuttle service. My car was done ontime and I received a coupon for a discount on my next service. Thank you to everyone at John's, you have made me a customer for life!

Very friendly and provided fair and reasonable pricing and performed professional quality work. Would definitely recommend them.

Can't stand this place. My 1987 Ford F-159 needed work not only did they not fix it but did even have it running although it was running when it arrived. Told me I needed a new motor. Henry's Radiator and Automotive Repair had it running in a week.

This was my first time coming into this John’s Automotive. I needed my transmission fluid changed. I went to another shop on Aero drive and they wanted to charge me an arm and leg and told me I needed other things done. I’m hesitant to trust any repair shop. But coming to Johns Automotive, I did not feel like that whatsoever. I spoke to Erika and she was very friendly, yet professional and showed concern over my car needs. When I came to the shop, she was reassuring, knowledgeable and honest. The customer service was top notch and the prices for the services was very reasonable. The place was clean and the service was excellent. My car is running smoothly and I will not only be coming back, but I’ll spread the word - if anyone needs any auto repairs, Johns automotive is the only place to go!

They gave me some good feedback on a truck I thought I needed to fix in order to sell. Good experience, solid people.

Wonderful experience with the friendliest staff! I popped in for a last minute smog check, on a Saturday, and was out in less than 30 minutes. They were extremely busy that day, and we’re still able to accommodate me, which I’m so appreciative of. I’ll definitely be back for any other services I need.

I received exactly what I came in for - excellent service provided! Quality Business with an exceptionally talented staff, will do business with again!

Excellent service, 10/10 will definitely recommend you take your car to John's Automotive Care. They were incredibly flexible with my schedule and helped me and my car get what was needed in an efficient manner. Thank you Justin and everyone there, you guys do a great job! I will definitely be coming back.